Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,515 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 6th April 2026

559

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service.”

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Posted 5 years ago

“My recent order arrived with one item missing, I E-mailed the customer service desk and a replacement arrived a few days later. Good complaint resolution, but the order was only 2 items and arrived with 50% missing.”

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Posted 5 years ago

“I am still waiting for my order its been delayed 7 days i have payed for it but not received my order yet”

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Posted 5 years ago

“I purchased 2 pairs of trousers 28 up to a 32 waist the labels state 28/32 waist but the are only a 28 ? So not as ordered?”

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Posted 5 years ago

“Lost order and didn't notice until I enquired one week later.”

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Posted 5 years ago

“I paid extra to have the track suit delivered ASAP but only received the track suit top on time despite promises of delivery I am still waiting for the track suit bottoms to arrive”

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Posted 5 years ago

“I still haven't received my parcel and they're looking for a review which is quite amusing.”

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Posted 5 years ago

“Everything was great from products to delivery”

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Posted 5 years ago

“Amazing timing ! Came in 2 days . Was very impressed”

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Posted 5 years ago

“Quick and efficient delivery and great quality products”

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Posted 5 years ago

“Very quick delivery but please stop using Hermes for delivery. If you live in a house that your front door opens onto the street, they will just leave your packages in the street for anyone to pick up! Apart from that great service.”

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Posted 5 years ago

“what a lovely experience ! items got home on time and the quality is awesome. This won't be my last purchase. Thank you ..”

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Posted 5 years ago

“I’ve replied to your previous emails that I am not Grant Nairn - you have the wrong email address”

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Posted 5 years ago

“Ordered two items on the same day arrived separately because one item was out of stock re ordered it and was charged postage twice the items were a set one was no good without the other”

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Posted 5 years ago

“Completely wrong item sent. Now waiting for a replacement.”

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Posted 5 years ago

“Superb great service”

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Posted 5 years ago

“products are generally good and have been purchasing for quite a few years. Started buying very recently online - definitely one thing I'd like to report.... the delivery costs are per item in the flash sale - therefore, this is a cost which your customers find it very visible and SportsDirect should look into avoiding!!”

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Posted 5 years ago

“Good brand, good prices and fast delivery”

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Posted 5 years ago

“I was very happy with the service I received from ordering to delivery.”

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Posted 5 years ago

“Great purchase. Cheap boots but great quality. Arrived quicker than stated. Will deffo use again. Thank you.”

Sports Direct 5 star review on 22nd January 2021

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,515 reviews