Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,512 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 17th April 2026

558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was really efficient and good. However, the fact of having to pay for returns is not convenient and practical.”

Helpful Report

Posted 5 years ago

“wouldn't personally use the online service again. confirmations did not match original order and despite noticing it right away, could not change it. had the hassle and expense of sending goods back and had to wait for the correct size to arrive. tried to contact them by phone..could not get a number..generic emails sent which didnt always make sense.”

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Posted 5 years ago

“I have had more problems than any other online store the wrong products have been sent multiple times and items have come faulty. Last time I buy from here.”

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Posted 5 years ago

“I’ve waited over a week now and my order has still not came, everytime I’ve attempted to track my order it says tracking cannot be scanned”

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Posted 5 years ago

“Good choice of merchandise. Always good to be offered half sizes in footwear. Found exactly what I wanted. Ordering online was easy. Delivery was quite quick, 3-4 days. Trainers arrived, just as described & perfect fit!”

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Posted 5 years ago

“Very well did their job about shoes for school and trousers.”

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Posted 5 years ago

“You tried and you tried to ensure that we died. But in the end we lifted 55”

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Posted 5 years ago

“Ordered after 5pm, arrived next day on standard delivery 👍🏻”

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Posted 5 years ago

“Ordered some cycle shoes and gloves - arrived quickly and all as described. Good price.”

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Posted 5 years ago

“Nice items, l bought Two of them. The sleeves are just perfect. They are made larger at the shoulders, allowing me to wear a jumper underneath, so, this is exactly what l was looking for. The thickness of the fleece is reasonable, it keeps me warm. Overall, l am very pleased and will recommend it.”

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Posted 5 years ago

“A very wide range of trainers to choose from, speedy delivery, nice trainers as well”

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Posted 5 years ago

“First time I have ordered from sports direct as I needed some 3 quarter trousers, they have very good selection of trousers at really good prices. The have super fast delivery. Could not fault the service”

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Posted 5 years ago

“Quick easy”

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Posted 5 years ago

“Not happy at all with the service received. Ordered a pair of trainers which arrived with only one in the box. Sent the item back using the returns slip provided & have not heard anything since. Item was returned 4 days ago now.”

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Posted 5 years ago

“Arrived on time brilliant trainers - returned the leggings as too small but no problem to return”

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Posted 5 years ago

“Good products and Fair price”

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Posted 5 years ago

“Really poor customer service, I was told that my item was unavailable for exchange but I could order it the next second online. Just a con, will not buy from them again!”

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Posted 5 years ago

“Hi I still have not received my order placed back in January. I appreciate this is likely a delivery company issue and not directly related to sports direct. could you please help? many thanks.”

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Posted 5 years ago

“I live in Canada, every few months I put an order in to top off my Lonsdale boxing gear and apparel. Even with shipping and duty fees its cheaper than buying in Canada and Lonsdale has all the best quality stuff! My shipment came in only 4 days!!”

Sports Direct 5 star review on 8th March 2021

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Posted 5 years ago

“Received wrong colour trainers.sent back then ordered them again and Received the wrong colour again. Disappointed with customer service saying my fault.in total cost me £23 for delivery for no trainers.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,512 reviews