Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,289 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,289 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 20th March 2024

Anonymous

Sports Direct 1 star review on 17th January 2024

Anonymous

Sports Direct 1 star review on 25th November 2023

Philip

Sports Direct 1 star review on 11th August 2023

Dave Bartram

519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer care at Yate today was so appalling - I wanted to buy running shoes and was pointed generally in one direction even though I needed more assistance / she was too busy chatting to friends. Walked out and won’t be going back!”

Helpful Report

Posted 1 year ago

“Quality, comfortable shoes, bought for jogging. Fast delivery, thanks!”

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Posted 2 years ago

“Delivery very bad item not arrived yet after 7 days paying next day delivery no refund no Explanation when Emailed Do not order from them you will be out of money”

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Posted 2 years ago

“Refund policy is terrible”

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Posted 2 years ago

“A football I ordered online for my son arrived faulty - it deflated immediately on being pumped up. I returned it, expecting a full refund (including the delivery charge and cost of returning) but was only refunded for the ball, in spite of being told I would receive a full refund. Sports Direct stalled, evaded and then flat out lied about the reason for my return, saying that the call wasn't faulty. Awful company that I won't be using again. I've contacted Trading Standards and will be letting everyone I know know how appalling their customer care is. Avoid.”

Helpful Report

Posted 2 years ago

“Do not buy from Sport direct , you can not contact them unless you pay premium rate call charges and they are probably the only company in the UK that do not refund a return, all you will be offered is a credit note, company policy.”

Helpful Report

Posted 2 years ago

“I will never again use the "Click & Collect" feature on Sports Direct website promising an £5 refund if you spend over £50.The "Facts" are quite simple - My (4112875) order was "Click & Collect". I have again checked your online ordering web page and it quite clearly states that "GET £5 VOUCHER WITH £50 SPEND - Click & Collect only". On the payment page before completing it asks for your postcode and offers the opportunity to select the "Nearest Store". I complied with all these instructions and the nearest store offered by the website was the Co-Op circa 0.7 miles from my house. I spent in excess of £50 - I Clicked & Collected (As opposed to opting for delivery) from the "Nearest Store" offered by your website. You appear to be utilising possible fraudulent inducements to gain sales (At best misleading). I will give you a final opportunity to honour your commitment. I will be seeking a "Full Refund" and proceeding with a complaint to Trading Standards - If the full refund is not forthcoming I will pursue this issue through the Small Claims court. Kind regards, Patrick A. Fay”

Helpful Report

Posted 2 years ago

“Went sport direct foss park Saturday what awful staff Went to do an exchange just wanted all white and no colour bought lunch Time on the Friday at the till the girl took them from box then said you can’t exchange they’ve been worn pointed out only bought any before she called a male over who continued to say there worn soles were dirty we pointed to the ones I wanted to exchange were dirty he then said there scuffed I told him only bought day before he’s then shouted I’d had 24 hours to wear them he was calling me a liar I will never shop at sports direct again aft reviews I won’t buy on line either tried to phone customer service no phone number”

Helpful Report

Posted 2 years ago

“Be aware. Scammers! no cash back on items. I took a pair of trainers back. Tried different trainers but not my size. I asked for a refund and only got a credit note so I had to get some trainers which cost me more. They are worse than dick Turpin..”

Helpful Report

Posted 2 years ago

“DO NOT ORDER from them ...especialy for another country to be delivered ..custom and delivery you pay and it can be high as 80% from what you have payed ..”

Helpful Report

Posted 2 years ago

“I checked online and it seemed to suggest this store was dog friendly. It DEFINITELY is NOT. I was stopped at the door and refused entry. Just drove to Decathlon who welcomed me, my puppy and my credit card with open arms. No point in complaining. Just shop elsewhere!”

Helpful Report

Posted 2 years ago

“Shocking..hermes are a joke. Paid for next day and 3 days later still received messages saying can't deliver today have to attempt next working day. Feel like I've been robbed of my money cos sports direct customer service don't know where there own parcel is. Where do they get these staff and delivery drivers. Still not received my parcel when writing this. Please avoid this service and no wonder hermes changed there name cos they are shockingly bad.”

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Posted 2 years ago

“Ordered a Jordan backpack, it came today and it's already damaged. Will definitely not order again.”

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Posted 2 years ago

“I've purchased a coat present for my brother, online and I have paid next day delivery guarantee £7.99. I've received my coat 3 days later after the frame times it should be!! I'm chasing sports direct for a refund. As they didn't meet the criteria. Please be careful don't used this company as you can't rely on them!!”

Sports Direct 1 star review on 25th April 2022

Helpful Report

Posted 2 years ago

“I purchased two items in store. After trying them on at home found they didnt fit so I returned them. Although I paid cash I was not able to get a cash refund, I was issued with two credit notes. As there is nothing else in store that I want (and I visited two of their stores) I emailed customer services and asked for either a cash refund or to be able to use the credit online as the selection is bigger. First reply came quickly saying I couldn't get cash but to send a scan of the credit notes. That was a couple of weeks ago!! So, they have £33 of my money and I have nothing to show for it.”

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Posted 2 years ago

“shoes are quite comfy and price is warmm”

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Posted 2 years ago

“Appalling customer service refusing to offer refund on 2 day old trainers.however visiting a store who happily refunded in full and acknowledged the fault makes you seriously question the integrity of this dishonest and misleading company. Abusing And refusing to do the lawfully correct thing for your customers will in time be its dimise”

Helpful Report

Posted 2 years ago

“What a terrible company to deal with .bought a pair of waterproof walking shoes only to find they clearly allow water thru walking on wet lawn.upon returning shoes 2 days later was met by confrontational rude intimidating manager who clearly had no intention to refund or replace or even test the shoes in store. AVOID SPORTS DIRECT LIKE THE PLAGUE as they are breaking the law when refusing to refund replace a faulty item”

Helpful Report

Posted 2 years ago

“Brought my sister here from Wales shopping. Older age man at cash desk very rude, lacking any joy or warmth and totally devoid of customer service personality. She spent €320 but I will not come back here will shop online in future. Also several young girls stood at doors in front of shop talking and doing bugger all. Didn't even ask if we wanted any help.”

Helpful Report

Posted 2 years ago

“Just visited the store just now. The young idiot that calls herself a store manger the one that looks younger than a 10 year old with long hair just absolutely lacked good customer service. Quite rude and when asked if I could keep the small hanger with the top I bought she bluntly said no not even a sorry to say why. You will probably know why the store is very quiet having staff like her is probably the reason. Come on sports direct get rid of these ridiculous staff and employ some proper and nicer ones and that way customers would enjoy coming into the store instead of keeping away!”

Helpful Report

Posted 2 years ago

Sports Direct is rated 3.7 based on 746,289 reviews