Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sports Direct always has great deals, especially on branded sportswear and shoes. The range is impressive and prices are often lower than elsewhere.”

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Posted 1 year ago

“Thank you”

Sports Direct 1 star review on 6th June 2025

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Posted 1 year ago

“Ordered 4 pairs of shoes online and paid next day delivery service and the shoes never arrived. Contacted EVRI they do not have the order and sports direct is not responding and making me run around in circles. Lost money , time and family was excited to receive new pairs of shoes. So disappointed”

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Posted 1 year ago

“Purchased Carlton feather shuttlecocks from Sports Direct. On trying to use them, found that they were not fit for purpose. Tried to return them to store. Manager tested shuttle with his hand and declared there was nothing wrong with them. Also, I had used them and so he could not offer return. Absolutely disgraceful service - don't buy from Sports Direct!!”

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Posted 1 year ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Sports Direct 1 star review on 5th June 2025

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Posted 1 year ago

“For weeks, I waited with no updates. My withdrawal never arrived, and somehow, my account showed zero balance. I was panicking—until I got in touch with the contact in my bio. Mrs. Mercy and her team were incredible. They traced the issue and got my money back. Frustrating experience, but I’m thankful for their help.”

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Posted 1 year ago

“Absolutely Horrendous customer service - terrible. I ordered as a guest (to avoid being bombarded with promo emails etc etc) - ordered 2 items & only 1 item arrived. It is impossible to chase an outstanding order without logging in !!! The chat bot is useless and preloaded with misdirection. What an absolute joke - put me off ordering again. If you look below it asks how did you communicate with the company and one of the options is "Telephone" - where the hell is the telephone number ???? What is wrong with having human beings answering calls - now that would be something !!!! If there was lower than 1 star then i would have selected that !!!!”

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Posted 1 year ago

“Thank you”

Sports Direct 1 star review on 29th May 2025

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Posted 1 year ago

“Truth Detection.”

Sports Direct 5 star review on 26th May 2025

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Posted 1 year ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Sports Direct 1 star review on 24th May 2025

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Posted 1 year ago

“Room for TRUTH.”

Sports Direct 5 star review on 24th May 2025

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Posted 1 year ago

“Bandar dato onn syamin has a good service”

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Posted 1 year ago

“NO 1 BEST SERVICE IN RECOVERING OF LOST FUNDS””

Sports Direct 1 star review on 21st May 2025

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Posted 1 year ago

“We ordered 3 items, only 2 were delivered and they were damaged, plus we paid the extra £9.99 for next day delivery which has not materialised. We noticed immediately, attempted to call back the driver but he ignored us, contacted EVRI and Sports Direct within minutes and repeatedly all day via every available method but there were no humans and apparently will not be for 24hrs. This complaint is about delivery issues AND lack of any customer service. We need the items urgently and so have had to take the morning off work to purchase from the store. Lost money, time and frustration. Terrible shopping experience.”

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Posted 1 year ago

“Ordered socks at the end of April and I’m still waiting for the order to arrive over 2 weeks later No detail no explanations NO contact at all Also very difficult to find a way to speak to someone re the order Very disappointed and won’t be ordering from you guys again”

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Posted 1 year ago

“Am so happy”

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Posted 1 year ago

“Thank you”

Sports Direct 1 star review on 10th May 2025

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Posted 1 year ago

“You need help in re-claim assets. Link in the bio”

Sports Direct 1 star review on 4th May 2025

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Posted 1 year ago

“Bought football gloves in store. When opened two gloves were for right hand. Returned to local store within 14 days with receipt and wouldn't refund as this would affect stock levels. Requested to speak with manager however manager wasn't available..Emailed complaints and was advised as this was purchased in store they couldn't help. Now I'm stuck with gloves which are unfit for purpose and 20 quid down. Will never shop at their stores again and will be advising all friends family etc to avoid .”

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Posted 1 year ago

“I ordered a pair of school shoes for my 12 year old son. He wore them for 3 days and the sole started to come off. I requested to return them and sent them back. Then 3 months later I had heard nothing from them. I followed up and after much back and forwards they eventually decided that this wasn't a fault but due to overuse. If this was due to overuse after 3 days of use then these are very poor quality shoes. Luckily I had already gone to Clarks for a much better pair of shoes for not very much more. I won't be going back to sports direct”

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Posted 1 year ago

Sports Direct is rated 3.7 based on 746,555 reviews