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Sports Direct Reviews

3.7 Rating 746,288 Reviews

100 %

of reviewers recommend Sports Direct

Company Reviews

Product Reviews

3.7

Based on 746,288 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 20th March 2024

Sports Direct 5 star review on 20th March 2024

Sports Direct 1 star review on 17th January 2024

Sports Direct 1 star review on 17th January 2024

Sports Direct 1 star review on 17th January 2024

Sports Direct 1 star review on 25th November 2023

Sports Direct 1 star review on 11th August 2023

519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After trying the trial model, I bought the gelert brand shoes from Sports Direct. When I got home, I took the shoes out of the box and put them on and went out. However, when I went out, I realized that it was too tight and I went back inside without even walking 20 meters. I went back to the store to exchange or return the shoes and buy a different model, and I explained my negative experience. They told me I left the shoes dirty, though it was much cleaner than the popular trial pattern. And they denied my exchange/return request. I told them that I would lie if I wanted, but that I had told the truth about everything that happened, and I said that what they did was not fair. Also, I think these shoes might be wore before as when I opened the box one of shoes looked like that, but I think it is normal for me. I checked the policy of exchange or return. It is not clear. I don't think it's my fault that the shoes I wear are incompatible with the trial model in the store. I have bought many items from there for three years, but I will never buy anything from there again. If it is in the policy, I will just complain the policy of Sports Direct, find them right, and I will celebrate them due to doing a good job by hoping that they treat everyone the same.”

Sports Direct 1 star review on 24th November 2022

Posted 1 year ago

“Just bought multiple trainers for Christmas presents. Good quality and delivery was on time. Im very happy with my purchase.”

Posted 1 year ago

“Sport’s Direct very fair prices on many items and availability generally good. My only complaint is that you have to pay to collect from store, when you are going to them using your petrol. It’s a no brainier to pay for delivery, maybe this is their intention. Delivery is expensive compared to many stores.”

Posted 1 year ago

“FANTASTISKT! Köpte dessa för en vecka sedan. Ännu finare i verkligheten. Färgen är perfekt. Storlek till storlek och bra kvalitet, allt jag någonsin drömt om.”

Posted 1 year ago

“Es war ein Geschenk für meine Tochter, und ich freue mich, dass sie so begeistert davon ist. Es hat ihr sehr gut gefallen, deshalb möchte ich Ihnen für Ihre tolle Arbeit danken.”

Posted 1 year ago

“I would like you to delete all the data you are holding for me. Thank you Vasileios Karapatis”

Posted 1 year ago

“Sports direct Hounslow Very very very pathetic experience .The staffs are superbly .I had gone to buy a waterproof jacket .The staff took 40 mins to give information on warmth and finally they couldn't do so.The lady staff was abusive , bad in her tone .When I finally identified what I need to purchase without help and went to the counter. SHE asked the billing counter not to bill and she said that I will THROW you out .. Very pathetic experience .Never went through such experience. I can get the jacket anywhere but customers will not come. I will share at as many platform as I can”

Posted 1 year ago

“Terrible customer service and a nightmare ordering anything online and getting it delivered. I placed an online order and its been over a month and still did not get my package, their terrible delivery service with EVRI is an embarrassment. They have no form of contact or getting in touch the the driver. The delivery man put the parcel in the bin and i was not notified in any way that it was put in the bin and this was not requested upon ordering my items, in fact i was still getting emails telling me when i am going to receive my order. it has now been over 2 months and i have opened a case to get a complete refund. Never ordering from their website again, disgusting service!”

Sports Direct 1 star review on 7th October 2022

Posted 1 year ago

“This company is a total scam. Avoid at all costs. I never received a refund for my faulty trainers I sent back using their postage label. Customer service is absolutely appalling they won't answer any quesions and try and go round in circles.”

Posted 1 year ago

“My husband and children went on a last minute break and we forgot to pack his swimming shorts. So we purchased two pairs. I checked at the counter in Skegness with the sales assistant if I would be able to return the items should they not fit. She told me I would with the receipt. I then returned home to be told that a new policy (as if a few months) no lo get permits swimwear being returned. So I emailed customer services explaining the situation. I was told the policy no longer allows returns on swimwear and I should take it up with the local store where I purchased the item. I replied they should read the detail... I will not be driving 2 hours to discuss their mistake. In this current climate with the cost of living going up, I would have thought large companies would be doing their best to protect their customers. But it appears they simply don't care. I fail to see where I could have done more. I asked the question, double checked at the till. Kept the receipt and returned as soon as I could. To be told our mistake you will have to pay for. Not even a genuine apology. I will not be using sports direct again.”

Posted 1 year ago

“They delivered my package to a completely different address. Never received, I have now emailed 10 times and just received an email asking for all my details AGAIN. They just don't respond to you. Its astonishing. Please submit complaints to advertising standards agency they are breaking customer law.”

Posted 1 year ago

“Sports Direct used a courier to which my items where delivered but left my package on my front door step to which I wasn’t in . When I came back my parcel had been stolen. I have been passed from pillar to post through emails both from the courier and now sports direct . My order was placed on the 30th July and I am still waiting on a refund. Customer services is a joke and do not value their customers what so ever. I will never be using them again”

Posted 1 year ago

“Expérience plus que décevante. Prix mensongers. Responsables chaussures et textiles malhonnêtes et irrespectueux envers les clients. Ils vous traitent comme des menteurs et des voleurs si vous voulez avoir vos articles au prix affiché comme l’exige la loi. Je plains les employés qui doivent s’excuser à la place de leurs responsables pour leurs comportements arrogants, agressifs et impolis envers les clients.”

Posted 1 year ago

“No reccomend, they sold me shoes Merrell £75 and after 2 weeks right shoe was not comfortable, foot flies inward, manager said they cant return monet or exchange cause I used shoes. it is unacceptable, I will be I will appeal to a higher authority.”

Posted 1 year ago

“When my parcel arrived the trainers weren’t in the box and the box was all broken aNd battered. Spoke to Amira at customer services, who was so unhelpful. Don’t know how they’re still operating robbing customers blind. Shameful.”

Posted 1 year ago

“Terrible service and customer service. Paid for an order, received missing an item. Asked for company to look into this and they messaged back for me to dispute with my payment provider. My money was sent and received!!! This is awful experience and won’t be using again!”

Posted 1 year ago

“I bought pair of trainers that there store didnt have. When arrived bag had hole in then took damaged box out of bag when complain the excuses are shocking. What if item was a gift not acceptable repsonse.”

Sports Direct 1 star review on 29th August 2022

Sports Direct 1 star review on 29th August 2022

Posted 1 year ago

“I went to the Redditch early this afternoon to purchase some trainers fir school for Mt son The assistant was so helpful. He brought many boxes of trainers. He was busy with other customers but still had time for us. He brought some innersoles to is as my son was between size 7 and 7.5. He even found s9me more and caught us at the checkout. Amazing customer service”

Posted 1 year ago

“The company is a fraud. Ordered a pair of shoes online, it been 16 days and I have not seen my shoes delivered. The customer service is clueless about where my delivery is and just keep playing delayed tactics. My call for refund is rejected even though they have no clue where the parcel is. Do not order anything online from them to avoid issues.”

Posted 1 year ago

“Outrageous Increase in Shipping Costs and Cancel Orders for Fun Zero Customer Service These guys were pretty good despite always having poor customer service. Recently they have increased their shipping monumentally. I get that an increase is in order but not what they want. You end up spending more on shipping then on the items. Here's an idea, don't offer a service to places like Australia if you can't geta decent price with a shipping company. Also, I spent an hour yesterday putting together items that were all listed as in stock and as soon as the order went through and they took my money, they cancelled 6 of them. This means I stand to pay over 45 AUD shipping on 2 items. Also, I order my wife a pair of boots recently size 6 UK and a size 4 arrived. I emailed them straight away and got some automated rubbish back telling me they're busy and blah blah blah. Code for you have now entered a black hole goodbye. They are getting dangerously close to a criminal scam at this stage and I will never use them again.”

Posted 1 year ago

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Sports Direct is rated 3.7 based on 746,288 reviews