Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,566 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,566 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got sent the wrong colour in a hoody i bought for my son in laws birthday. Took them 2 weeks to reply other than an automated email saying exactly the same thing, send in pics which i did 3 times! Was told in small print can send another colour option!!! Which wasn’t even on their website!! I paid £5 to have delivered and will have to pay again to send back!! Disgraceful service!”

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Posted 5 years ago

“Still haven’t received my parcel?!”

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Posted 5 years ago

“Geweldige zaak ik ken het bedrijf uit de UK waar ik vaak zakelijk ben en dan altijd wat meeneem ik hoop dat jullie ook in Nederland gaan starten”

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Posted 5 years ago

“Good offers, reliable delivery service no problems”

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Posted 5 years ago

“Two weight sent in plastic bag one fell out en route returned! Cancelled order as too slow sorting out ordered elsewhere. Advised I’d get Money refunded still waiting. Then I received one Not 2, weights delivered. Even making allowances for lockdown home working etc the chaotic and totally useless response to my first order means I have very low opinion I’d like my money refunded ASAP I don’t need half of order I cancelled very slow poor response”

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Posted 5 years ago

“Fast delivery on my trainers and had a bargain”

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Posted 5 years ago

“Item bought 3th February... Today is 11th February and did not received it yet.........................”

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Posted 5 years ago

“Quick delivery and product good value”

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Posted 5 years ago

“I ordered Shoes and I am happy about quality and quick delivery.”

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Posted 5 years ago

“Ease of online ordering, product as described, fast delivery !”

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Posted 5 years ago

“My two choices of clothing were unavailable, however the items I did purchase are great.”

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Posted 5 years ago

“Very poor returns process compared to others. I ended up spending around £9 delivery costs (both ways) for a pair of badly fitting boots. Will not use Sports Direct again ....I have learnt my lesson!!”

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Posted 5 years ago

“Don’t understand why the freight more than doubles when I went to but two of the same item. Other than that, they have a good range to choose from, but the starting prices, before their promo pricing, are too high.”

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Posted 5 years ago

“Good shopping experience, high shipping cost, terrible process to get the goods through customs (had to send many papers to DHL in order to get the goods delivered). I hope I will not have to pay for that service eventually.”

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Posted 5 years ago

“The quality is great, thanks”

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Posted 5 years ago

“Excellent quality products. Really impressed with the Nevica brand.”

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Posted 5 years ago

“Haven't received my purchase yet unfortunately.”

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Posted 5 years ago

“Yes very easy to buy on line. No problem. Order on time. Definitely order here again”

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Posted 5 years ago

“They let me know all the way where my parcel was at, delivered on time and my trainers were in perfect condition. Thankyou”

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Posted 5 years ago

“Haven’t received my goods yet”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,566 reviews