Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,515 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 6th April 2026

559

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service 👏”

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Posted 5 years ago

“I had to do all communication with emails to use to see what was happening to my delivery and when it was coming I paid for delivery didn’t even get email to say parcel will be delivered I found out by going to nisa store and they sorted it out for me”

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Posted 5 years ago

“Dumb bells were fine however the plastic stand for them arrived completely snapped into several pieces and therefore unusable. I have taken photos as evidence.”

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Posted 5 years ago

“Never shopped online with yourself before, was happy with the quick delivery service”

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Posted 5 years ago

“Very good service and excellent quality”

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Posted 5 years ago

“I bought two pairs of Slazenger fleecy track suit leggings which are extremely cosy and comfortable. I love the zipped side pockets.”

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Posted 5 years ago

“I am sorry, but my order hasn’t arriwed.”

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Posted 5 years ago

“My dumbbells arrived in on time. However the stand was pretty much shattered and unusable.”

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Posted 5 years ago

“I still haven't received my order even though it has been 7 days and I paid for the next day delivery £7.99. Customer service have been useless.”

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Posted 5 years ago

“Took longer than expected to receive my purchase and goods were delivered damaged.”

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Posted 5 years ago

“Returns has been a nightmare”

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Posted 5 years ago

“Ordered my walking shoes on Monday they arrived on Wednesday. I was very impressed. This also happened when my wife ordered her walking shoes to weeks before me. We are both pleased with our purchases.”

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Posted 5 years ago

“My shipment from Puma arrive by DHL one day earlier than advised. I am very pleased with my purchase of Puma running shoes.”

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Posted 5 years ago

“Only issue is the high cost of delivery. Could possibly be addresses by one off payment for a period of time”

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Posted 5 years ago

“Item did not arrive in the parcel”

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Posted 5 years ago

“At first hoodie was on stock when I added to my basket then in morning out of stock huh and still waiting for my money to give me back from you”

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Posted 5 years ago

“Wouldn’t shop with them again, got the wrong size, so sent it back asked for a bigger size and got sent a smaller size then originally ordered. Numbers was no help when tried to call, and people that emailed weren’t that helpful either.”

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Posted 5 years ago

“GREAT QUALITY AND FAST DELIVERY”

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Posted 5 years ago

“Very disappointed. Product was not what I thought it was and it certainly wasn’t clear on their website. Sent back for a refund within 7 days and they deducted the cost of postage. I did finally get this reimbursed but I’m not impressed, beware people!”

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Posted 5 years ago

“Still waiting for my order it’s been 6 days!!!”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,515 reviews