Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,279 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,279 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sprinklersupply Store went above and beyond what I expected in making a purchase.”

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Posted 11 months ago

“Very pleasant to work with. Responsive to emai. After an unexpected delay in shipment, I received all that I had ordered, and at the best price I could find!”

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Posted 11 months ago

“Mine was a very small order and I was pleased that Sprinkler Supply filled it at a reasonable price. Shipping was fast. A very smooth order process. Thank-you!”

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Posted 11 months ago

“Great service! Wide selection of things that I need/use...great pricing...easy ordering. And, quick shipping! What's not to like?”

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Posted 11 months ago

“Very good service, friendly, helpful. But..........too many emails giving status nearly everyday. One at the receipt of order, one to tell when it will ship, one when shipping. That is sufficient.”

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Posted 11 months ago

“I have not received my order”

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Posted 11 months ago

Hi Ian - apologies for any confusion - your order shipped the day after it was placed and is scheduled to be delivered to you today: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206239320156409

Posted 11 months ago

“Sprinkler Supply had the item that I needed, and at a lower price than even the big-name online sellers. What more could I ask for?”

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Posted 11 months ago

“Good status updates”

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Posted 11 months ago

“We always order our replacement sprinkler from your company. They work great!”

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Posted 11 months ago

“Item exactly as described. Fast shipping”

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Posted 11 months ago

“Sooo disappointed with the way my most recent order was handled. I placed the order and waited....and waited...and waited...and finally telephoned the company...was sent an email that said they'd look into it. Nothing else for an addition week and a half, at which point I received another email that said the things I'd ordered were on backorder but still no eta. waited and waited and finally I DID receive the things I ordered...I think it was 6 weeks from order to delivery.”

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Posted 11 months ago

Hi Marie - thanks for your review. Our apologies for the delay in the delivery of the order - can see that we had a longer than expected delay on those Hunter fittings. I did try to follow up on our correspondence with you and couldn't seem to find anything regarding an email or a phone call from you. I'd like to see where the ball got dropped on this. Could you forward any emails you might still have to info@sprinklersupplystore.com and/or let us know what number(s) you were calling from? Denny ~ Customer Service Manager.

Posted 11 months ago

“I've only ordered a few times from Sprinkler Supply Store but I have been very satisfied with their service and shipping. I'm a novice when it comes to irrigation. I do repairs on the system I had installed each year and during the dry season. They have met all my needs.”

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Posted 11 months ago

“As soon as I ordered my Hunter rain sensor, then rec’d an email saying it was on backorder. It seems like you should inform customers of that before they pay. I did get it—- but seval weeks later.”

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Posted 11 months ago

“Product works great and arrived timely. However; $7 shipping on a $10 order is high.”

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Posted 11 months ago

“Extremely satisfied was looking all over the net for my replacement parts and it was less expensive to buy new sprinklers valves From sprinkler supply store And they were the exact ones I wanted I will be back to get more parts and valves Bobby”

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Posted 11 months ago

“Sprinkler Supply Store didn't have the part that I needed due to it being on backorder but tracked one down and shipped it to me in a timely manner. Stayed in constant communication about the status. It works perfectly as I expected and it was a good value.”

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Posted 11 months ago

“Glad I found Sprinkler Supply online! They seem to always have what I'm looking for at the most competitive prices! Shipments are prompt- communication is tops and they have very helpful how-to videos on their YouTube channel. Also seem to be very available for help although I have not used it yet.”

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Posted 11 months ago

“GREAT product, prices and fast shipping. I'll never buy sprinkler supplies from HD or Amazon again and I live 3 miles from HD and my wife is a Prime member. If Amazon (proper) doesn't carry the part you want, they use "partners" with outrageous prices. HD, IF you can find what you want, price gouge as well. Every time I go there I tell myself it's the last time. I typically do not "Google search" for supplies but gave Sprinkler Supply Store a shot knowing the experience would disappoint. I was shocked that it turned out perfectly. Hell, I even wrote them and told them that THIS is how to run a company in America.”

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Posted 11 months ago

“Thank you for your quick response! And I loved your funny confirmation email with everyone dancing. It was so original and brightened my day.”

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Posted 11 months ago

“Quality parts, delivered on time.”

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Posted 11 months ago

Sprinkler Supply Store is rated 4.7 based on 5,279 reviews