Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,215 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality service. Quality Product. Great prices.”

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Posted 11 months ago

“Every thing was just as advertised Thank you for your help”

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Posted 11 months ago

“I still have not received an item that I have written customer service about, and I see that they have a sufficient supply of nozzles that I ordered. Other than that everything came within a reasonable time and was packaged with care.”

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Posted 11 months ago

Hi Jason - thanks for the review. I responded back personally and we're getting that worked out for you! Our apologies for the confusion! Denny ~ Customer Service Manager

Posted 11 months ago

“Was happy to find hunter products on their site. I just needed a fuse at this time and it was delivered promptly. Their site is easy to navigate and if needing another product in the future, I will use their site.”

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Posted 11 months ago

“The sprinkler controller transformer arrived on time and worked well. Great job.”

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Posted 11 months ago

“Correct parts shipped quickly, why overpay and get junk locally”

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Posted 11 months ago

“Wonderful experience!! Fast and efficient, thank you”

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Posted 11 months ago

“I am in constant need for new diaphragms for my Hunter electric irrigation valves and Sprinkler has them at a reasonable price and quick delivery.”

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Posted 11 months ago

“It’s easy to find what you need with good prices”

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Posted 11 months ago

“Product received as described but shipping time could’ve been much faster. Warehouse was in MN and I live in MN and it took almost a week”

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Posted 11 months ago

“Products are exactly as ordered and shipping was very fast.”

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Posted 11 months ago

“Had what I needed and successfully sent it promptly. Good job!”

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Posted 11 months ago

“The folks at Sprinkler Supply Store have been very helpful with suggestions for resolving my irrigation issues. I would certainly recommend contacting them for both parts and advice.”

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Posted 11 months ago

“great service and fast shipping”

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Posted 11 months ago

“First time ordering and received the wrong item. Ordered 1 1/2"×24" threaded pipe and received 1/2"×24".”

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Posted 11 months ago

Hi Matthew - thanks for your review. I received your email this morning and am working with the warehouse to get the correct items out to you ASAP. I'll follow back up privately once I know the replacement shipment is going out.

Posted 11 months ago

“I have done business with SSS many times in the past and quality and service were always my primary concern, and they delivered I gave them a lower rating this time around because it is the first time I have ever had to return an item to them, and I was told that I would have to pay a 20 % re stocking fee, I have no problem with the return shipping fee, since this is common among all distributors but in doing research I realized that there is a great disparity in restocking fees in the future I will seek out companies that do not charge restocking fees”

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Posted 11 months ago

Hi Stephen - thanks for your review. We're more often than not willing to waive the restocking fee as long as items are returned in new condition, especially for longtime customers. I don't recall speaking to you on this and it would have been my call to make, but certainly reach out in the future if you need to return something and we'll waive the restocking fees for you. I can see your return has yet to arrive to us, so I made a note to not charge that fee when it arrives. Denny ~ Customer Service Manager

Posted 11 months ago

“I needed a basket filter for an I-20 rotor. The order was less than $3. The response from Sprinkler Supply Store could not have been better. I look forward to ordering items of substantially more value when the need arises.”

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Posted 11 months ago

“As always, Sprinkler Supply had the exact parts I needed at a good price. Delivery was prompt. I will definitely continue to use them in the future.”

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Posted 11 months ago

“Had all the parts I needed”

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Posted 11 months ago

“I couldn’t find the part locally. Found it online at sprinkler supply store. It arrived fast and I got the sprinkler system back up and running the day the part was delivered.”

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Posted 11 months ago

Sprinkler Supply Store is rated 4.7 based on 5,215 reviews