Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,406 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 19th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to replace a diaphragm in an old Toro control, but couldn't find it locally. A Google search lead me to Sprinkler Supply Store. I found the part I needed right away. When I ordered the part, I found that orders have a minimum of $30. It would be great if this was changed. I went ahead and ordered 3 of the same part, since I have more of these old valves that I know will eventually fail. Still, I wish the $30 minimum wasn't there. It took 11 days from when I ordered to when it was shipped, including a followup email to get an update. I know some of this had to do with Covid-19, so want you to know I need to cut you a lot of slack over what is uncontrollable. However, receiving more automated updates would be a great improvement. The parts I received are exactly what I needed and the one I've installed so far is working flawlessly. So, overall I'd give you guys a 9 out of 10, which in my book, is pretty darn good! Thanks!”

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Posted 5 years ago

“The Toro solenoids were perfect!! Exactly what I needed.”

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Posted 5 years ago

“great response and very quick delivery”

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Posted 5 years ago

“Need more staff to process orders and answer questions. Due to Covid it is a problem. Hopefully will have a better experience when people go back to work.”

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Posted 5 years ago

“16 days for two valves too long to wait. If know would have gone elsewhere.”

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Posted 5 years ago

“Quality product good service”

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Posted 5 years ago

“Sprinkler Supply Store was great to deal with. Prices were great. They responded to my email questions very quickly to make sure I was ordering the exact parts I needed. They shipped quickly ( hurricane and Covid not withstanding ) and kept me updated on the delivery time. Very positive experience.”

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Posted 5 years ago

“Very good and efficient”

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Posted 5 years ago

“The order took to long to ship. The fittings I bought are bigger then the hunter fittings that I had a few left in supply and were difficult to insert in flex tubing I bought from you.”

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Posted 5 years ago

“Took longer than expected for the order to ship. Guess the warehouse was behind due to COVID.”

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Posted 5 years ago

“Everything arrived and in good shape.”

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Posted 5 years ago

“Quick shipping after the items got in”

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Posted 5 years ago

“Received what I ordered in excellent condition and in a reasonable time. Excellent”

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Posted 5 years ago

“Great Service. Great Price. I have ordered lights for around my pool and they look incredible. Working on adding more because of the price! I just recommended them to my boss!”

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Posted 5 years ago

“Terrible service! They act bugged if you need help! Won’t go back! 👎”

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Posted 5 years ago

Hi, thanks for placing your review. We were able to find an order for you dating back to April, but weren't able to locate any communications from you in our system. We'd like to discuss your experience further if you'd be willing to get in touch. If so, please feel free to email or call using the contact info on our website. All the best. ~ Denny - Customer Service Manager.

Posted 5 years ago

“The ordering process was simple and all the products were well packed and received! Easy to find the parts on the website.”

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Posted 5 years ago

“A very friendly site. I got fast response for questions asked online. However, the wait time is quite long. I hope it'll better after the virus.”

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Posted 5 years ago

“Responded immediately to my inquiry about my order and when I emailed back asking if they could expedite, order was shipped next day! Wow. Actually got what I ordered, works fine.”

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Posted 5 years ago

“Fast service, good price”

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Posted 5 years ago

“Great product and fast service”

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Posted 5 years ago

Sprinkler Supply Store is rated 4.7 based on 5,406 reviews