Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,617 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I HAVE NOT RECEIVED MY ORDER YET SO I CAN NOT REVIEW, 7 DAYS AND COUNTING”

Helpful Report

Posted 4 years ago

Hi Robert - thanks for your review - your order was shipped out in a timely manner, but the tracking is showing that it stopped moving on the 15th. As of yesterday (the 19th) there was a new hit on the tracking and it started moving again. It should be reaching you in the next couple of days. If it still hasn't arrived at that point, please get in touch with us directly via email and we'll take a look at getting new product out to you ASAP.

Posted 4 years ago

“Did what was promised and in a timely manner I disagree with UR flat rate shipping charge but it only benefits big users and becomes a problem when it is necessary 2 make 1 off purchases that need immediate attention”

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Posted 4 years ago

“Awesome web site you have to order parts, but have trouble track them, I got part of my shipment but still missing gages. If you can tell me how I can see where my order stands it would hlep me out very much, Tank you;”

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Posted 4 years ago

“Great company, with excellent selections. Products arrived quickly and correctly!”

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Posted 4 years ago

“I happened to discover this store just by chance and wish I had known about them a lot earlier. My first contact with the store was a phone call answered by Denny. Until then as far as I was concerned a sprinkler head, a sprinkler nozzle were just that, you seen one you seen them all. Throughout my reviewing their website literature, conversations and email there was absolutely no pressure to buy or steering towards any particular manufacturer or product. Browsing their website and talking to Denny was an education by itself and got to know that the "PROFESSIONAL" grade lawn sprinkler parts were indeed different from the ones we can buy at the local big box hardware stores. Based on the write-ups on their website and my conversations I decided to place my first order sight unseen of the actual products. Just from a skeptic point of view I compared my Consumer grade heads with the Professional grade and they ARE different. The seals are tighter, the springs are more uniform, the spray patterns are more uniform. A very well deserved FIVE STARS not just for the products they sell, but the excellent, knowledgeable, friendly customer service completely devoid of any sales pressure.”

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Posted 4 years ago

“Exact replacement. Back order delay but once shipped, got here quickly.”

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Posted 4 years ago

“great selection and customer service is beyond excellent.”

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Posted 4 years ago

“Products are exactly as advertised and the service is great👍”

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Posted 4 years ago

“Got what I was looking for, It was delivered on time, Just what I wanted AND they sent me a cool thank you message Thanks”

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Posted 4 years ago

“Service was great. Received exactly what I ordered.”

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Posted 4 years ago

“The only place to order sprinkler parts”

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Posted 4 years ago

“Customer pays shipping for returns and they charge you a 20% restocking fee. I won't do business with you again. Thank you for making it easy. Shop local!”

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Posted 4 years ago

Hi Kerri, thanks for your review. We do post our returns policy on the website with the hope that customers who are ordering repair parts (such as this transformer) that they may need to return will check in before placing an order: https://sprinklersupplystore.com/pages/refund-policy Our typical policy is to charge a 20% restocking fee, but we also offer 110% store credit for use back on the website. To our knowledge, that store credit policy is unique to our business. We are also pretty understanding if someone reaches out to us regarding waiving the restocking fee, providing that the product is returned to us in new condition.

Posted 4 years ago

“Shipped quickly and safely, reasonable prices. Thanks M.T.”

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Posted 4 years ago

“You stink. Ordered a simple key to a sprinkler box over two weeks ago. It still has not been delivered. I repeat: You. Stink.”

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Posted 4 years ago

Hi, our apologies for any confusion on your order. The tracking is showing that the shipment was delayed once it got into the hands of USPS, but we're showing that the shipment was delivered to you on the 13th. We'll follow up via email to get this resolved for you ASAP.

Posted 4 years ago

“Fast shipping and good communication.”

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Posted 4 years ago

“Excellent products and fast delivery”

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Posted 4 years ago

“I was pleased with the ease of ordering and delivery to my doorstep. I attempted to buy this product at a big box store and had the worst experience ever. I was pleased with the price and time it took to deliver. Overall a great experience with The Sprinkler Supply Store.”

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Posted 4 years ago

“Decent pricing, quick and accurate shipping, and provides updates on your oreder.”

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Posted 4 years ago

“I could not find the toro parts anywhere in Wichita so I am pleased to find availability through Sprinkler Supply . Delivery was good and pricing comparable to others.”

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Posted 5 years ago

“The online website is one of the more easier to navigate through, the prices are good, the turn around time for items to be shipped is fast, and the team at Sprinkler Supply Store is the best. Would definitely recommend to everyone!”

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Posted 5 years ago

Sprinkler Supply Store is rated 4.7 based on 5,617 reviews