Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,641 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly company that truly seems to care about customer satisfaction?”

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Posted 5 years ago

“Had the valve I needed, but more updates on the status of my offer would have been good.”

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Posted 5 years ago

“Store forgot about my order so after waiting for 10 days I had to call the company and ask for assistance. My order was dispatched only after I called the store. Needless to say I am still waiting for the package to be delivered.”

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Posted 5 years ago

Hi Bobby, thanks for your review. Those Toro valves have been backordered most of the year - at the time you placed your order, we had a status of "Ships in 10+ days" on the listing for that product. Our system would have also automatically generated an email just to point out that the parts were backordered. So it turns out that you called us after 10 days, the turnaround time ended up being exactly 10 days, and the order shipped the same day that you called. We can see how it may have looked like we might have forgotten the order and shipped it, but it was simply backordered.

Posted 5 years ago

“Great prices on parts and shipping.”

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Posted 5 years ago

“Great service and cheaper then Amazon”

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Posted 5 years ago

“Great service! The product shipped ASAP which made my job easy so keep up the good work”

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Posted 5 years ago

“I ordered hard to find Hunter ASB/ ABV repair kits from Sprinkler Supply. Parts came within 3 days which was great.”

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Posted 5 years ago

“We are very happy with your company and service. Our questions were answered and the backordered items was supplied when available. Orders were delivered quickly. Prices are good.”

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Posted 5 years ago

“Price is good, but last order is delayed with no scheduled delivery date”

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Posted 5 years ago

“Great prices, fast shipping, and a great website!”

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Posted 5 years ago

“The FX lights we ordered shipped super quickly considering that they were backordered (only seven days, when the website said 10+). Denny was incredibly helpful in responding to my requests via email. The prices were much better than other retailers, and the ordering was very straightforward. I would absolutely work with the Sprinkler Supply Store again!”

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Posted 5 years ago

“Great service and products”

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Posted 5 years ago

“Very good company. I got my stuff that I ordered really fast.”

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Posted 5 years ago

“Great item at a fair price. Fit the valve body like a glove”

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Posted 5 years ago

“Quick action on my order, for a part that was hard to find.”

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Posted 5 years ago

“Its the only place I feel comfortable giving my whole order on a recording. It was perfect. One Item was not available but paid for and was shipped on its own. Job complete!”

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Posted 5 years ago

“I found what I was looking for in an efficient and easy to use manner on the Sprinkler supply website. The parts I ordered arrived in a very efficient manner. If I could change two things though it would be to apply an enhanced web page that was more intuitive to what is being selected. I ordered all the parts I thought I needed but am missing certain parts and ordered the wrong part in my order. An advanced analytical page may have helped me to understand (inherited a sprinkler system so no idea what I am doing) that the connector I ordered needs an additional piece to fit the sprinkler head I ordered. Additionally, I bought what I thought were the correct nozzles only to find that the nozzles I ordered are not the correct nozzles for the sprinkler heads I ordered. I tried to do research before ordering but I do not know what I don't know and would have appreciated a little more guidance from the site such as suggesting the adapter add on to fit my connector pipe to the sprinkler head or even having someone say "Hey, I see you bought these two new sprinkler heads but noticed the nozzles are for a different type, do you want to add or swap for the correct nozzels?" I will be ordering the pieces I need but overall project is delayed till I get everything I need, if the store was next door I am sure they would have been able to assist but life online is lacking a bit of service and knowledge that I know the employees at Sprinkler supply have in abundance. The other change would be to offer next day or express shipping. while my order arrived in good time I was nervous that it would not meet the time frame I needed. (I am replacing sprinklers at a weekend house on an island without roads or UPS delivery so aligning this to when I would be there to do the work was key)”

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Posted 5 years ago

“Excellent service and informative”

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Posted 5 years ago

“Everything went smoothly received produce I order very fast”

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Posted 5 years ago

“It took almost 6 months from order to shipping to get an o-ring for my system.”

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Posted 5 years ago

Hi James - thanks for your review. Yes, Dura parts, especially those that contain o-rings, have been extremely difficult to source. If you Google the term "Silicone Rubber Shortage," you'll see the basic reason for the delay. We're hopefully seeing what we think is a turnaround in that market, and we're hoping to be able to have those parts on a more regular basis moving forward.

Posted 5 years ago

Sprinkler Supply Store is rated 4.7 based on 5,641 reviews