Sprouts Farmers Market Reviews

Name: Sprouts Farmers Market
Rating: 2.49

2.5 Rating 297 Reviews

32 %

of reviewers recommend Sprouts Farmers Market

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2.5

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5

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Sprouts Farmers Market 3 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live within just a couple of miles from 3 sprouts stores and I shop at all of them, depends where I am at that point. Today I had to return 2 out of 7 items from vitamin department, 2 whey proteins. I still cannot believe that I got scolded today by elderly clerk Michael when I was returning items with the original receipt. He said that I did not buy at his store and I should be returning products at the store I have purchased, I explain to him that I shop at few different stores because they are within the same distance and I don't pay attention to my receipt where I have purchased. But I always do keep my receipt because I know that is the policy of any sprouts store to return vitamins/ supplements . The protein jars were completely full so he cannot accuse me of using it and returning/ even I know you can returned even if you used /, that was not the case, however he was continue preaching me that I should be returning at the store where I have purchased, I said I am very sorry but this is the first time I hear this new policy/ as far as I know Sprouts is corporately owned stores and not individually own stores/ and I've been shopping at Sprouts for many many years and I buy a lot of supplements every month, I do spend hundreds of dollars a month just on supplements. I stop replying to him but he was continue telling me that different stores carry different products, and I should be returning to the store I have purchased from. I still don't understand what does it have to do with the return because they will have to send it back to vendor anyway, what is his problem? Then he start circling and writing things on my original receipt, I'm going to include a copy of that so you could see; what is the reason of writing across of my original receipt all over the place and then circling at the bottom of the cashier from the original receipt? Michael has to go to anger management classes number one, number 2- customer service classes and many more, if he doesn't like to take returns then he should've referred me to a different cashier, he had no rights to scold me on the front of other customers, I feel that I was discriminated because I am a woman and I spoke with an accent that is why he picked at me for awhile. At the end he handed me a return receipt and I was still waiting for my original receipt as I still had 5 more items on my original receipt, then he handed the original receipt after I had asked and without saying thank you or have a nice rest of the day, nothing he just gave me a dirty look and I left the store.....”

Sprouts Farmers Market 1 star review on 4th June 2021

Helpful Report

Posted 4 years ago

“Went to Sprouts in Northgate, Colorado Springs. I normally don't leave reviews. But this particular Sprouts the customers were very inconsiderate and judgemental. Felt like i was'nt acknowledged. Felt the energy of hatred. Walked out feeling upset realizing the store was resonating so strongly in that energy. I'm sure its the employees overall. I will not be going back”

Helpful Report

Posted 4 years ago

“I sent the following letter to Sprout's CEO. I got a form letter back from customer service. I have supported Sprouts since 2007 when I lived in AZ. I was overjoyed when I moved to FL to find a Sprouts had just opened two miles from my new home, and I was saddened to discover when I recently moved to SC that the only Sprouts is an hour away from me in Greenville. Most of my grocery budget has been spent in your stores for all those years. As a nutritionist, I have literally done field trips in your store to teach clients how to make good food choices. Until now. I don’t wear a mask. Anywhere. I have not been turned away nor has anyone tried to force me to do so, including in your stores. However, when I went to your store in Greenville, I was informed that I could not shop in Sprouts without a mask despite my medical exemption. Your manager, Scott Mashburg, informed me that I had to leave the store immediately if I would not wear a mask on April 15, 2021 at 5:25PM. Despite my telling him I have a medical exemption. Despite me explaining I spend a great deal of money every month in Sprouts. Despite me describing I had driven an hour to shop there. The store was virtually empty (make note of the time of this fact). He gave me a handout from corporate stating the mask requirement because of “Sprout’s commitment to protecting everyone’s wellbeing”. He stated that this could be enforced because Sprouts is privately owned. Privately owned does not mean free rein to discriminate. Be advised that private business has a legal classification as a “public accommodation” according to federal law (Title III Reg 28 CFR 36.104). Federal law 28 CFR 36.202 prohibits denial of participation and equal access or exclusion from the same or equal service as others. Denying me entry, requiring me to be served outdoors, limiting me to home delivery, having someone choose my foods for me, or treating me any differently based on my appearance is also a violation of Title II, III, and VII of the US Civil Rights Act of 1967. US Title 42, Section 12101 states it is unlawful to deny entry to persons with disability or perceived medical conditions. This is also a violation of the American Disabilities Act, who have defined mask exemptions for various conditions and whose fines are steep. The First Amendment to the Constitution also protects my right to appear in a place of public accommodation without limitation. Add that the South Carolina constitution protects the same rights, and the fact that there is not even a mask mandate in this state just like Florida where I had no problem shopping in your stores mask free for the last year, and I believe you will understand that refusal to serve me constitutes unlawful discrimination and violates constitutional, federal, and state laws over and over again. I and all the people who stay away from your business because of this harassment HAVE THE LEGAL RIGHT TO ENTER, SHOP AND BE SERVED AT YOUR PLACE OF BUSINESS WITHOUT COVERING OUR FACES. We are protected by federal, state and constitutional law, and are not subject to the whims of business owners and politicians who would have us believe local mandates and private ownership supersede the law and inalienable rights. I am not happy that I must now support Jeff Bezos by health food shopping exclusively at Whole Foods (normally I would go to Sprouts first and then WF only if Sprouts did not have an item), but I shopped in his store just down the street from yours the same day with no mask and no harassment so I will pay more to be able to breathe while I shop for my food. I made other discoveries that day: I shopped at Publix (something I never did before as I relied on Sprouts to provide my needs) and found they have many of the items I would normally buy at Sprouts and some were even less expensive – again, mask free. And in conversation with other unmasked people in stores, I was given contact info for like-minded attorneys who despise businesses and politicians who are overstepping their bounds and are helping those who insist on preserving rights -- pro bono. It’s time that those of us who want to maintain the rights mentioned above scream as loudly as those who live in fear. Are you listening? Or will you watch your “team members” you claim to be protecting lose their jobs because you slowly go out of business (as evidenced by Scott’s own expressed concerns and an empty store at a time when people are looking for dinner items)? I am hoping you will instead focus on your true responsibility: providing excellent groceries at fair prices, great customer service, and employment for people who need it. If you want to wear a mask while you do that, we won’t ask you to remove it even though it covers your welcoming smile. It is each of our own responsibility and choice to protect our health in ways that really work for us. God bless America. Land of the free.”

Helpful Report

Posted 4 years ago

“Sprout employees are CONSISTENTLY the rudest and most unprofessional grocery store employees I have ever come across. Take the mask mandate, instead of politely asking people to wear a mask and professionally explaining store policy, these employees act as if they are the gestapo (due to their lack of achievement) and belligerently confront people. This causes a very hostile and prejudicial environment and perception. I recommend people shop elsewhere, even when this pandemic ends.”

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Posted 4 years ago

“I couldn’t believe the rudeness I experienced in the Allen, Texas store this week. I have shopped there for the past year and like their selections but cannot tolerate rudeness and employees with an elitist attitude. Disappointing.........”

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Posted 4 years ago

“We used to shop at Sprouts several times a week. Little by little, we watched as the prices went up and the quality went down. Even the regular employees that we used to see - half the reason for shopping there! - started to leave, one by one. Now, the employees are cold, too busy to help, or just plain rude. After stopping in today (3/11/21) to but something quick for dinner, we had the unfortunate task of ordering from the meat counter: the unpleasant, uncaring, and genuinely unhappy lady behind the counter not only failed to listen to our simple request, but she was unfairly rude, unjustly curt, and unwilling to fulfill our order. My wife and I will NOT be shopping at the Surprise, AZ location again. This is quite sad, being that we have been shopping there since their opening.”

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Posted 4 years ago

“The people working there were very rude . To the point I had to walk out. It was not a pleasant experience . I will not now or later ever go back to a sprouts. It was the one on the I-10 in El Paso Texas.”

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Posted 4 years ago

“As a former employee of 11 years, if you are considering working for Sprouts, do not apply for store#23 in Tucson, AZ. Management is dishonest and without integrity. The store manager and the produce manager are garbage human beings. Remember, at Sprouts, that the Human Resource department does not work for the employees. They work for the company. If you bring any complaints to there attention, be ready to have the tables turned and start looking for a new job. Do not work for a company that terminates an 11 year employee with a voice mail, and no explanation.”

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Posted 4 years ago

“We bought 3 gift certificates $100 each on December 9, 2020. I got charged right away. It's January 1st today - still no gift certificates! I called them twice! They finally emailed to my husband that supposely they mailed the certificates on the 23rd of December. It takes 2 days from Arizona to California to get them. My children still haven't got anything! I am going to dispute my money transaction with my bank on Monday. I want my money back!!!”

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Posted 4 years ago

“The staff is rude and inconsiderate and the main reason for that is because the business is run by bunch of stupid supervisors and managers (, btw with no management skills) that let them get away with their rudeness. I don't see how they can survive the competition with whole foods with their poor quality produce, horrible customer service, and unconscionable store policies designed just to benefit them.”

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Posted 4 years ago

“I ordered (3) $100 Gift Cards on DEC 9 for Christmas gifts They told me the Gift Cards would arrive in 7-10 days Today is DEC 30 I still don't have the cards BAH HUMBUG!!! Maybe they will arrive for New Years or Valentines gifts I GIVE UP”

Helpful Report

Posted 4 years ago

“Deeply disappointed! I ordered two gift cards online on Dec 9, they shipped on Dec 17th, today is 23 and I don't have it to give as a gift to a coworkers. They should invest the money from overpriced items to be more efficient and competent.”

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Posted 4 years ago

“I ordered groceries online. They made substitutions for something that they had in stock. When I went into the store the manager (Holly) gave me attitude and acted like I was in the wrong. She gave me attitude. The young man (cashier) apologized and I thanked him for his good customer service.”

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Posted 4 years ago

“Not shopping at Logan's landing or any other sprouts anymore. I used to shop 2- 3 times a week. After management being rude today,I'll stick with seed to table.”

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Posted 4 years ago

“The Sprouts store #23, located in Tucson, AZ. I shop at this store because I buy a lot of produce, and you used to have the best produce people. I come to find out that this isn't the case anymore. One of the employees in produce explained what happened to one of my favorite people. (Brad) was terminated and was no longer with the company. From a customer viewpoint, what a mistake that was! I will not ever shop sprouts again. If someone asks why, I will tell them that the way they treat employees is criminal.”

Helpful Report

Posted 5 years ago

“Hi Sprouts Team, I would like to start off by saying that my family and I are loyal customers and absolutely love your store. We visit at least twice a week and during this pandemic, it has especially become something we look forward to and enjoy even more. However, as a loyal customer, and coming from a place of love, I wanted to bring your attention to something that happened today between 4:20-4:50pm at the Village location in Orange. My mother and I got in line at the deli, we know our deli people work especially hard, so we waited as we always do patiently. There was only one gentleman waiting for his order so we thought it was a little strange that it was taking so long, but didn't think too much of it. After a while, a young man working at the deli instructed us to sign-in on a piece of paper that was attached to a clipboard. As regular customers, this was the first time we've seen this clipboard and greasy writing utensil. As two people with compromised immune systems, we definitely were hesitant to use the clipboard to ask for our 1/2lb of turkey but we didn't want to cause trouble and signed-in anyways. A while later, a woman came and with a very disrespectful tone asked us several questions about where we put our names. Which, quite frankly was ridiculous. Does it matter that we signed on the wrong line? There was nobody behind us. We tried to explain that we did our best even though nobody explained the new system to us, but she cut us off, and went to get us our turkey. Her tone was very condescending and made my mother and I feel really uncomfortable. We also have concerns about this new system at the deli concerning whether it's safe to use the same greasy clipboard and writing utensil among all customers, which the deli workers also touch and then use. This doesn't seem like the best policy especially in the middle of a pandemic. Additionally, there were no instructions and the few labels were in English. This is Orange County, the majority of people here speak more than one language and we found it not inclusive. Please contact me if you have any questions.”

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Posted 5 years ago

“Against being forced to wear a mask simple as that.”

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Posted 5 years ago

“I used to love Sprouts but they have lost my business. They have been awful during this Covid-19 time. Treating those without masks like trash, no matter the reason. Shame on you, Sprouts.”

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Posted 5 years ago

“Horrible people who work in flower mound store! Horrible manager! Don’t respect people who have medical conditions and can’t breath with mask on! Nazi girl staff chasing you down at the door yelling at you. These people are on a power trip! Will not give my business to a bunch of control freaks!! Karma will get you all for not recognizing people that actually have a medical condition! Bye Bye Sprouts! Communism is real at Sprouts!! No Respect for people who can not wear a mask!!!”

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Posted 5 years ago

“Sprouts use to be my favorite place to shop. Now they have mandated masks and refuse service to those with medical exemptions. I will spend my $$ at other stores that respect people’s medical needs.”

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Posted 5 years ago

Sprouts Farmers Market is rated 2.5 based on 297 reviews