Anonymous
I live within just a couple of miles from 3 sprouts stores and I shop at all of them, depends where I am at that point. Today I had to return 2 out of 7 items from vitamin department, 2 whey proteins. I still cannot believe that I got scolded today by elderly clerk Michael when I was returning items with the original receipt. He said that I did not buy at his store and I should be returning products at the store I have purchased, I explain to him that I shop at few different stores because they are within the same distance and I don't pay attention to my receipt where I have purchased. But I always do keep my receipt because I know that is the policy of any sprouts store to return vitamins/ supplements . The protein jars were completely full so he cannot accuse me of using it and returning/ even I know you can returned even if you used /, that was not the case, however he was continue preaching me that I should be returning at the store where I have purchased, I said I am very sorry but this is the first time I hear this new policy/ as far as I know Sprouts is corporately owned stores and not individually own stores/ and I've been shopping at Sprouts for many many years and I buy a lot of supplements every month, I do spend hundreds of dollars a month just on supplements. I stop replying to him but he was continue telling me that different stores carry different products, and I should be returning to the store I have purchased from. I still don't understand what does it have to do with the return because they will have to send it back to vendor anyway, what is his problem? Then he start circling and writing things on my original receipt, I'm going to include a copy of that so you could see; what is the reason of writing across of my original receipt all over the place and then circling at the bottom of the cashier from the original receipt? Michael has to go to anger management classes number one, number 2- customer service classes and many more, if he doesn't like to take returns then he should've referred me to a different cashier, he had no rights to scold me on the front of other customers, I feel that I was discriminated because I am a woman and I spoke with an accent that is why he picked at me for awhile. At the end he handed me a return receipt and I was still waiting for my original receipt as I still had 5 more items on my original receipt, then he handed the original receipt after I had asked and without saying thank you or have a nice rest of the day, nothing he just gave me a dirty look and I left the store.....
2 years ago
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Sprouts Farmers Market has a 2.2 average rating from 195 reviews

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