Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 594 Reviews

5 %

of reviewers recommend Stacee's

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Metrics

1.2

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Stacee's 1 star review on 15th April 2025

Anonymous

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the same problem as others have stated. The dress was nice but I’m trying to return it because it is too small. They told me they do not take returns and that they would make me another dress for $50 extra and I could resell the one I have and get some money back. So unprofessional!! I have tried contacting them three more times, sharing that on their site they do have a refund policy if you are not happy. I still have not received a response with an address as to where to send it or any information. DO NOT purchase from them!!!!”

Helpful Report

Posted 2 years ago

“As soon as we placed the order for my daughter's prom dress, we received a message from Stacee's to submit exact measurements back to them. Not only did it arrive early, but the dress is perfect; very good quality and material. I was skeptical but we couldn't be more happy. We'll need to take it in at the bottom, but that's just a given with most dresses and depending on heel height. Overall, VERY satisfied!”

Helpful Report

Posted 2 years ago

“I actually give the company ZERO starts. I don't recommend anyone to buy from them. I ordered 2 dresses (same style; different colors) for my son's wedding. Ordering a standard size - was not labeled as custom. The dresses were too large in the top and I didn't like the heaviness of the fabric. I contacted the returns dept the same day I received them to process return. I have gotten nothing but the "runaround" from Stacees; they refuse to process my returns stating the dresses were custom and since there is no damage they can't be returned and I should just "sell them or give them away". I am now out $250 and still have no dress for the wedding. Their return policy clearly states that, yes, returns if damaged, but also "if you are not happy with your purchase". I'm pretty sure because they have been slow to communicate with, I will be out of the 14 day window that allows returns and they will use that as a reason. So disappointed and very irritated. DO NOT BUY FROM STACEES!”

Helpful Report

Posted 2 years ago

“Horrible company who will not refund us and allow us to return a dress due to all dresses being custom made.”

Helpful Report

Posted 2 years ago

“Horrible dress I am getting a run around about getting a refund. Still waiting fir a return label it’s been two weeks since I created a ticket!!!”

Helpful Report

Posted 2 years ago

“I ordered a dress from Stacees. Was sent tracking details on Yodel. For 9 days now Yodel have varied information from the investigation has taken place, item is lost to other advisers saying every day it will arrive tomorrow. The parcel has not moved from depot for 9 days but sadly Stacees are refusing to recognise it is lost and are also refusing to give me a refund. Avoid this company I don't know if it is a scam sadly...”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service I ordered a bridesmaids dress which never showed up Hermes and staccees both blaming each other said they would make and send out but the wedding had already passed I asked for a refund and was offered £25 out of £108 apparently due to postage logistics when I said this was not good enough I am now being ignored”

Helpful Report

Posted 2 years ago

“If we had the ability to give zero stars I would!!! We ordered a dress for my daughters jr prom and its nowhere near the color ordered nor the size. Its massive. Ive created two tickets days ago trying to address the issue. Both tickets say open with them to respond within 24 hrs and ive yet to get a response. Ive now started a dispute with paypal for a refund since the time limit to return is so limited and im still getting no response. Its definitely made where you cant get a response in time to even be able to return it overseas within the 14 day window given. $300 wasted😒”

Helpful Report

Posted 2 years ago

“The dress I ordered claimed to have a return policy of free returns within 14 days as long as the dress was unworn and unwashed. The dress we received was the wrong color, and poorly made. It had a very cheap zipper. Therefore we wished to return it. Stacees had asked for our measurements as a "courtesy", but then used measurements to custom make the dress which ended up being a horrible fit. When we wanted to return the dress due to the problems, they claimed that we had ordered a custom dress and therefore couldn't return it. They are very shady in their business dealings. We never ordered, nor paid for, a custom dress and wished to return it as their policy on the dress listing mentioned. They have conveniently buried other return policies in their webpage that no one would ever see so that they can win the dispute with PayPal when the charge is disputed. I'm so angry and will never buy from Stacees again.”

Helpful Report

Posted 2 years ago

“We ordered from Stacee’s when my daughter found a dress that she loved. I was very nervous because of the reviews, but the dress is amazing. They followed up with me to get her exact measurements, delivered the dress ahead of time, and it’s beautiful - exactly like the photo. There were some strings in the seams we had to clean up and the zipper was a bit sticky at first - that’s it. Totally worth it.”

Helpful Report

Posted 2 years ago

“Do not buy from here. I have been trying to get a refund for weeks and they're still refusing. Offering me less than a quarter of the price back, told us to resell the dresses privately! Discusting service”

Stacee's 1 star review on 14th March 2023

Helpful Report

Posted 2 years ago

“Avoid this company like the plague. I ordered a dress for my son's wedding. It was nothing like the photograph. Far too long and poor quality especially the "lace" jacket. I ordered a size 16 which wasn't custom made but the zip on the back wouldn't even close half way up. I've been trying to find a return address but they obviously don't want you to know this. I'm now putting in a claim to get my money back. AVOID. AVOID. AVOID”

Helpful Report

Posted 2 years ago

“Dress awfull built in bra is up on my shoulder blades lace shoddy dress so heavy could where outside in snow storm I had some customizing otherwise would be sending back”

Helpful Report

Posted 2 years ago

“Don't buy from them. They take your money and then lie about production and delivery timelines. They also lie about the order cancellation timeline. I received inconsistent responses from them on an order that I placed. Unfortunately, there is no one to talk to, every communication is done via email or chat. Poor customer experience.”

Helpful Report

Posted 2 years ago

“This company should not be allowed to trade. The zip is broken and the material is not a shown, they will not let me return the dress or get a refund. I had to get money back through my bank, proving this illegal trading. I will be also reporting to trading standards so this doesn't happen to others.”

Helpful Report

Posted 2 years ago

“DONT EVER BUY - ALL THE REVIEWS ARE TRUE - THEY DONT REFUND AND CLAIM YOU ORDERED A CUSTOM DRESS EVEN IF YIU DIDNT”

Helpful Report

Posted 2 years ago

“Ordered a dress from Stacee’s all reviews on the website were positive after I placed the order I search on Google their reviews (should have before I ordered, lesson learnt). Although the pictures of the dress I the site looked lovely I wasn’t sure if I would suit the type of dress then the reviews mentioned getting a refund was a horrible experience so I decided after a couple of hours to cancel the order and have a refund to save having to send the dress back and potentially not have the dress or my money. Customer service was terrible they then stated I couldn’t get a refund in full even though the dress handy been made or processed yet. Contacted PayPal and have the refund in full thankfully. AVOID this company buying online is hard and even harder if you can’t send it back if it doesn’t suit.”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID cheap material, zip didn't work, requested a refund 9 TIMES 2 days after it arrived, still won't and now having to report to trading standards and my credit card company. Really horrible behaviour and unnecessary stress before our wedding.”

Helpful Report

Posted 2 years ago

“If I could give a lower score I would If I could give a lower score I would. Bunch of crooks who refuse to refund on faulty goods and make ridiculous offers such as £10 good will payment in compensation on dress over £100.00! with the further suggestion that I sell the faulty dress second hand to retrieve my hard earned money. What a bunch of jokers and not abiding by UK law. Shocking customer service and will be taking further action to get refund.”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY!!! STACEES....what a joke! I ordered two outfits to try as mother of the bride. Total £235. Items very poor quality, ill fitting, awful material. Requested a refund, the customer service and returns are a joke finally offered 70% after many email exchanges and live chat, but that didn't include the £29, shipping cost I paid for in the first place or the return fee of £11 to a warehouse in Doncaster. Unbelievably they offered silly refund amounts £20, £50, £70.... I argued all the way but finally had to accept £144 of total £235! Totally unacceptable, unlawful terms and conditions in UK law and against the UK consumer rights act. I don't know how they've not been prosecuted and clearly make their money by offering paltry refund amounts. I don't know of any other online retail companies who do this. So PLEASE PLEASE do not use STACEES And read the small print of refund policy. I wouldn't have gone near them if I'd read it closely. I'll believe it when I see the refunded money back in my account!!”

Helpful Report

Posted 2 years ago

Stacee's is rated 1.2 based on 594 reviews