Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 594 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

Questions

Metrics

1.2

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Stacee's made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stacee's 1 star review on 1st August 2025

Gerald

Stacee's 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Stacee's 1 star review on 15th April 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress took way longer to ship than promised. Unrealiable and unrealistic shipping resulting in dress arriving after it is needed. Customer service is bad and unhelpful. Contacting them is only through live chat, you can't call them and you can't email them. My advice - avoid ordering dress from Stacee's.”

Helpful Report

Posted 1 year ago

“Worst company don’t buy it. You can’t return or speak to anyone! No address no phone number to call.”

Stacee's 1 star review on 20th April 2024

Helpful Report

Posted 1 year ago

“I wish I could give 0 stars. We bought some dresses that were made cheaply, arrived late and were not able to be used for the event. I have been trying for two weeks to get their customer service to tell me how to make a return, they will not respond.”

Helpful Report

Posted 1 year ago

“I’ve been trying for over 14 days to return a Dress that was too small when arrived and reading other reviews I’m not the only one who hasn’t been able to get a refund, I was recommended Stacees, I have an upset daughter wandering if she will get her money back to buy another prom dress”

Helpful Report

Posted 1 year ago

“Bought a dress for £180 when the dress came late after paying £24 extra for delivery the dress was too tight contacted stacees for refund keep on blanking me filled the ticket in but no joy would not buy from this company again once they have got your money bye. Bye A BIG SSSSCCCCAAAAAMMMM. Still no refund”

Helpful Report

Posted 1 year ago

“Same as everyone else. They will not accept a return or refund my money”

Stacee's 1 star review on 19th April 2024

Helpful Report

Posted 1 year ago

“They're refusing a refund for a dress that was not like picture it had a very see through bodice. Now ignoring my emails after months of back and forth emails of ridiculous offers from them. AVOID THIS COMPANY. Absolutely disgusted and disappointed that a company can get away with it. Shall report to trading standards and advise anyone else to do so that has had problems with them. Now left with a dress that can not be worn and £150 out of pocket!!!!”

Helpful Report

Posted 1 year ago

“Never buy from these! Taken well over £200+ and refusing a refund”

Helpful Report

Posted 1 year ago

“Do not buy from Stacee’s. No matter what they say it is impossible to return You don’t need a “ticket” to buy but you need a “ticket” to return. It is impossible to figure out how to get a ticket. On live chat they don’t help they say you need a “ticket”. It is not hard to return it’s impossible Do not buy. I am terribly unhappy”

Helpful Report

Posted 1 year ago

“My daughter and I ordered a Prom dress on March 22, with Prom on April 6th. A standard dress (NOT custom). The delivery date was set for March 30-April 3. I have the screen shots to verify. Dress was delivered on the evening of the 8th. We had to buy a new dress at the mall the day of Prom and there was not much selection, but she had to get something. I have tried multiple times to get a refund and they are now unresponsive. I have copies of the chats and ticket information. They asked if I wanted to keep the dress and get a $40 refund. It was her senior prom and it is OVER. I want the full $159 refund. They will not respond to my ticket or chat requests. I have not even opened the dress, it is still in the original package waiting for instructions, return authorization, return address etc. After multiple attempts to return the dress, they came back again asking if I would take a $40 refund and keep the dress and if I insist, I would need to pay for shipping and they would only give me a 70% return. "If you insist on returning, we will apply for this return privilege from our manager and proceed a 70% refund of dress cost for you after receiving item."”

Helpful Report

Posted 1 year ago

“I just want to make people aware not to use this company. You can not return items no matter what. I ordered two prom dresses which they pressurised me into giving the measurements for each dress, which they ended up making them the wrong way around. They will not accept responsibility and will not let you return them. Please avoid.”

Stacee's 1 star review on 16th April 2024

Helpful Report

Posted 1 year ago

“yeah avoid at all costs! I have taken this up with my credit card provider. You cannot have a business where you cannot return an item if unwanted. They are not made to measure, they're made to order, which means they dont have to have any stock in store. This company should not be allowed to trade because they're not adhering to customer buying 'rights'.”

Helpful Report

Posted 1 year ago

“DO NOT RISK YOUR MONEY These are online scummers and they do not seem to care however many bad reviews they recieve!! I bought a wedding dress last year 2023. It's almost a year, I never recieved the dress and up until now I have not recieved my money back £265 despite all the going back and forth battling with them. You deserve better, DO NOT RISK!! That's the Order Number: DB5WDX56-1.”

Helpful Report

Posted 1 year ago

“Stacee’s is shown as being owned by DIY FASHION LTD.. the sole director being Yongjun YU a Chinese National born in July 1983. The company was first registered at 39-41 Chase Side London N14 5BP where a Chinese owned management company is registered. Shortly before being struck off the company changed its Registered Office to a takeaway in Bridgend South Wales. This is a fraudulent business.”

Helpful Report

Posted 1 year ago

“If I could give a negative I would! Wish I would have read all of these reviews regarding their return policy prior to ordering. Like many others, I ordered a standard size knowing that I would receive a full refund if returned. AFTER 2WEEKS of back and forth with their ridiculous customer service...They offered me $25 refund and to keep the dress...still out $180 and a dress my daughter does not want. They first demanded pictures of the dress, and even my daughter!! I refused and they said that the shipping was "spotty" and that's when they offered a refund of $25 for my troubles. COMPLETE AND UTTER SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“I was just about to order my daughter’s Prom Dress but after reading the reviews I will not be ordering. THANK YOU everyone for saving me! I’m so sorry this happened to you”

Helpful Report

Posted 1 year ago

“I’m not satisfied with this site you can not return dress”

Helpful Report

Posted 1 year ago

“Will NOT respond, will NOT honor their return policy. I really wish I would have seen these reviews before hand because now I’m stuck with a dress that is nothing like the picture. It’s fuzzy and the sequins are barely sparkly. It’s terrible, ordered a normal size and they are saying that I ordered a custom size. Lies, lies, LIES!! They should be shut down!!”

Helpful Report

Posted 1 year ago

“The dress looked nothing like pictured. The fabric looked like a fuzzy blanket with sequins sewed on to it.”

Helpful Report

Posted 1 year ago

“This company lies. It does not adhere to it's T&C . I ordered a wedding dress, which I was assured I could return, if it didn't fit properly. I had to send photos to prove the fit was bad. They then offered me £15 refund, stating I could keep the dress and re-sell it!! it is not my policy to sell their dress..... They now have made no contact with me at all despite all my emails. DO NOT USE THIS COMPANY. CUSTOMER SERVICE NON EXISTANT”

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 594 reviews