“They are unresponsive other than auto responses 36 minutes after order was made and you contact to cancel then get an auto response saying has to be within 2 hours and they are busy expect a response in 3 to 5 days but you said had to be within 2 hours. Statik is difficult to reach and offer no help at all. I feel stupid for ordering from them. As amazing as their products seem to be they are nowhere near worth the hassles and problems as it is just to get them ordered and delivered this road for me has started all the way back in September and now we're almost halfway through December and I made them terrible mistake of just trying to order the different items to make my order complete the way I intended it as it started and that has only caused me more problems and more money and I still don't have these orders or items. read their reviews I wish I did before I started this. I only ordered seven different items and I cannot describe what is turned into now.”
“Made a purchase on Nov 18 got charged shipping for DHL. Still have not receive my purchase. I contacted DHL and they tell me it’s due to the Canada post strike which makes no sense. Will not purchase from Statik again.”
“They might have the worst customer service in the business and their lack of channels to communicate is horrendous at best. Emailed replies to problems, took them months to deliver and several more to answer when a problem arose. I would not buy a cable from them if they were the last company on Earth to sell them.”
“I ordered a product on November 12. It did not arrive. Statik promised to resend the product. It is now December 5 and still no indication that the product has even shipped. No hope of receiving before Christmas.”
“You have basically STOLEN from me...I ordered in October...it is now December; I have been charged the money, yet my items are NOT IN MY POSSESSION TWO MONTHS LATER...!!! I will NOT be ordering a single thing from you...EVER AGAIN...!!! YOUR SHIPPING SUCKS...!!! YOUR EXCUSES ARE LAME...!!! MY EXISTING STATIK PRODUCTS ARE FAILING MISERABLY TO CHARGE MY DEVICES...!!! WHAT A JOKE...!!!!!!!!”
“My Statik product is good, but I am highly unlikely to buy anything again due to an unnecessary long wait and unbelievably poor customer service. I ordered in August and it took 2.5 months to receive my charger leads. After two weeks, I followed the tracking on a daily basis which I found was misleading other than when it became clear the product had been returned to sender. The tracking said it had been returned as "no one to receive" which was inexplicable as I was constantly at home. It also appears totally untrue, as when the package finally arrived, it was pushed through my letter box (as it was a very small). If there had been a genuine attempt to deliver, why was it not pushed through my letter box?
But worse than this, I had great difficulty getting any information or help from anyone at Statik. I tried your customer services contact form a couple of times, I emailed Statik customer services 9 times and I also tried Michael at Statik twice, all without any human response.
Eventually I found a curvgroup address and finally received a response on 2nd October.
The mysterious responder "qw72eg2pwqxov4dy@email.gorgias.com" said you really care about your customers and wanted to make sure I had a good experience. I immediately confirmed my delivery address and was informed that a shipment for me would be placed "so it arrives around 15th October, or few days later".
I was informed on 6th October that a new order with the replacement items had been placed and I would receive a tracking number.
Having received nothing by 22nd October, nor heard more, I wrote again. I received a reply on 29th October from unnamed person "qw72eg2pwqxov4dy@email.gorgias.com" saying that there had been a problem and the order hadnt actually been exported.
Eventually the shipment was pushed through my letter box about two weeks later.
Noone bothered to check if I received it, nor at any stage has anyone from Statik nor Curvgroup actually tried to make it right with me by taking care or offering any kind of compensation. I had to wait an extra two months beyond my scheduled delivery date and had to go to inordinate lengths to reach anyone and ensure I finally received your product.
I cannot recommend Statik as they clearly dont care about me nor apparently many other customers.”
“C'est désastreux. Commande jamais reçu. Fausse excuse sur l'acheminement du colis. Sa fait la troisième fois que je commande et toujours les mêmes problèmes. Résultats plus jamais je ne commande chez vous. Je reste et commande chez Amazon,qui est extrêmement fiable et jamais eu de problèmes.”
“Nothing but problems.....ohhhh and my first message....MONTHS ago got "lost" so I do NOT feel like a valued customer....in turn you are not a valued business”
“The company oversold this product during a sale. It took about 5 weeks for delivery (and several emails to inquire about it) before actually receiving the product. It’s cheaper than other comparable brands, but don’t count on a solid customer service experience, or a delivery timeframe as advertised on the website.”
“Never received my paid order. Lost the money and so material. More than two years always saying that is coming and I will receive ir but nothing.
Don't recomend at all.”
“This has been a terrible experience. I have been waiting for over 4 months for the product I’ve ordered and have repeatedly asked for a refund and just been told “it will ship soon”, sometimes a week or more later. Meanwhile the product is available for order stating it ships within 12 hours on the website. This is absolutely ridiculous and I will never be using any of your products again and will be telling everyone I can that this entire process has been a nightmare.”
“I ordered a battery for my smartphone and I had to wait about 3 months to finally get it,I had to send lots of messages complaining,asking for a refund,and about 3 weeks ago I received it.”
