Staysure Reviews

Name: Staysure
Rating: 4.53

4.5 Rating 2,261 Reviews

90 %

of reviewers recommend Staysure

Company Reviews

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Metrics

4.5

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mum took out a annual travel policy last November, unable to travel since March she was refused a pro-rata refund or extension of her policy, £400 down the drain for a oap.”

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Posted 5 years ago

“I have tried to contact this company about my travel insurance for several weeks, they respond to emails with a standard mail saying they will be in touch with 48 hours, you never hear from them again, you can't speak to them on the phone, it just rings and rings then goes dead. Their chatroom offers you a phone call back but they never ring. They say and I believe them that they are very busy because of the coronavirus, so why make promises to respond if they have as far as I can see no intention of engaging with customers. If there was an option to rate this company as a zero I would but unfortunately 1 star is the lowest rating Steer clear of themif you want decent customer service”

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Posted 5 years ago

“Took travel insurance for trip April 2020 which was cancelled for Corvid19. Told I could rebook for up to 13 months but when tried to put in dates for 12 months later was told the 13 months was from the date of purchasing the policy. From total of £295 cost for cover I am refunded a voucher for £98.00 with an explanation that cancelled cover ran from booking in February had cost approximately £200. An absolute rip off. A company which helps themselves, not their victims!”

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Posted 5 years ago

“Despicable service from dishonourable people. My mother was diagnosed with terminal cancer after taking a policy out. She had to cancel her holiday to undergo treatment and submitted a claim. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Still requesting further information whilst she was on her death bed. My mother sadly passed away on the 22nd July, her claim on a paltry £500 policy with £85 excess was dismissed. Please don't give these scumbags a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. They have no intention of paying out any claim...it's your fault unless you are prepared to spend 6 months+ to prove otherwise. Absolute despicable bunch of cowboys.”

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Posted 5 years ago

“Too expensive”

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Posted 6 years ago

“Poor comunication”

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Posted 7 years ago

Staysure is rated 4.5 based on 2,261 reviews