Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,336 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a holiday, then u cancelled it as there were no seats on the plane. Plus I was told different information but two reps. Really dissapointed to be honest .”

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Posted 6 years ago

“No contact by e mail or phone . scandalous!”

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Posted 6 years ago

“I try to contact them but it’s a failure”

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Posted 6 years ago

“Always book with sunshine, they do the cheapest deals.”

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Posted 6 years ago

“Always a valued customer but very disappointed I booked a hotel yesterday and then found it a lot cheaper but you won’t refund me even though you said it was pending .”

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Posted 6 years ago

“I left my hotel 3 night before because condition of room and service was terrible and hotel staff was unfriendly in this situation we left hotel and book another but this cost us 260 euro extra for holiday we would like clime back money from previous H.TOP CARTAGO NOVA because this hotel was filthy, damage electric sockets one working out of 3 , ques to restaurant ,dirty plates ,food was disgusting only 26 sunbeds on swimming pool for all hotel guests, beds uncomfortable, bed blankets with stains , damage furniture, in 3 days nobody cleaning room because under the bed in day of check in was sweets packaging 3 days after still was there. that was first holiday only with my wife since 15 years and we thought will be good but wasn't because this hotel and overall Sunshine service which is very poor. SUNSHINE STILL NOT CONTACT WITH ME TO SOLVED PROBLEM BE AWARE IF YOU DONT WANT LOOS MONEY. POOR CUSTOMER SERVICE EVER”

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Posted 6 years ago

“Horrible experience!”

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Posted 6 years ago

“My daughter and husband originally booked the same holiday,flights,dates and hotel as a surprise 60th birthday present for me only to be traced 2 days later to contact you.My daughter rang the same day when getting home from work to be told the holiday had gone up approx 300 pounds due to a airfare increase.We have never had this problem before whilst booking though sunshine holidays.When we rebooked we booked our flights direct with Ryanair so the price quoted we New we were getting.Looking forward to my birthday bash but not happy it cost them extra.Would I recommend to family ands friends again! I would have to think about that one.”

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Posted 6 years ago

“Had a very important holiday cancelled by you without explanation”

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Posted 6 years ago

“You Failed to book our flights for us- still waiting for the refund for the flights they charged us for but couldn’t book- now have a booking for accommodation only and can’t book flights till I get my refund - Great First and last booking with sunshine.co.uk”

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Posted 6 years ago

“Booked with sunshine for many years and had great service. This week they took money for a booking that they couldn’t honour and I am still waiting for the refund. I cannot book an alternative until the money is refunded and although they assure me it has been refunded it has not. Disappointing.”

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Posted 6 years ago

“No good very bad”

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Posted 6 years ago

“After requesting the booking for the holiday I got a call saying the holiday was going up a great amount I was then offered 2 hotels with nothing no entertainment considerably lower standard all round so I tried to get advice as to where would be similar was very open to suggestions to help as the money had bee. Taken and that was all I had to pay for it the the refund would take 5 days by then the holiday time of work would have passed so was going to be impossible for us to go so I tried lots of place age was not trying help at all no flights was Blythe answer she was so unhelpful in the whole situation I was devastated and she made everything worse o ended up borrowing money to try to get some where suitable bit no sk no the booking was terrible”

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Posted 6 years ago

“Hotel was disgusting mould and smells everywhere.”

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Posted 6 years ago

“Cnt get hold of anyone while I'm stuck in different country hotel horrendous and stuck here for month”

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Posted 6 years ago

“I wanted to change my hotel and add a person. Difficult making changes. Long process no option to contact via telephone. Very poor service. I like to speak to people directly when it comes to money this is atrocious.”

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Posted 6 years ago

“Not helpful why on holiday had a problem at hotel”

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Posted 6 years ago

“The hotel was a separate building to the hotel listed”

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Posted 6 years ago

“Not given the option for 2 people per room, not given the option to add on priory bags and seats.”

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Posted 6 years ago

“We were lied to about why the cost of the flights had increased. Sunshine inflated the price because they wanted more profit”

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Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,336 reviews