Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was double booked had to stop in a down graded hotel for 3 nights and they customer services won't do anything about it we had 3 rooms book originally 4 but one had to cancel due to illness but still had to pay for full holiday so I don't see how they double booked all 3/4 rooms with out it been deliberate, very quick to take your money but nothing back”

Helpful Report

Posted 6 years ago

“Initially 5 star re booking etc however trying to make contact re an issue over seat booking has proved to be extremely frustrating and potentially costly so extremely disappointing. Contact via messaging online system is a waste of time as responses do not answer the questions raised.”

Helpful Report

Posted 6 years ago

“Sent to different hotel”

Helpful Report

Posted 6 years ago

“I booked the holiday. Bank refused the payment due to nearing my credit limit. Then you message me saying you had taken the payment twice. Which explains why the credit limit had been reached. . I have not yet had the money refunded to date and I’m not certain you have booked my holiday. Shocking”

Helpful Report

Posted 6 years ago

“Made a booking and after 5 days, payment taken but no confirmation of booking sent. Tried to find a contact but there isn't one. Can't access my booking as I have no reference to do so. Not sure what the next step is. It would be good if there was a way to make contact.”

Helpful Report

Posted 6 years ago

“Changed my booking in the last section so I’m now going at the incorrect time”

Helpful Report

Posted 6 years ago

“Terrible customer service...the company is completely uncontactable and I feel that I have been totally ripped off. I urge anyone considering these guys to read the reviews on Facebook and perhaps give them a miss”

Helpful Report

Posted 6 years ago

“The worst experience of my life and I am still living it. I searched online and found the place and accommodation I wanted. It was on a big companies site and sunshines site...same price and I chose sunshine as I like to support smaller businesses. What a mistake. I paid by credit card and booked to go Tuesday 5 days time. you would expect it to be booked but NO i get a message saying pending...wait 48 hours. OK felt nervous but expected to hear within an hour. Nothing the whole day...next day woke up...nothing. I fb messaged them at 10am...no reply. I messaged again at 12.45 to cancel and emailed to cancel. i then rang them and stayed on hold for over 40 minutes...no answer. I rang my credit card company who said they have not taken the money and do not worry as you have evidence that you have cancelled if they take the money then we can claim and refund it. Long story short at 4.50pm they send an email saying its booked. Then Mike comes on to the face book saying too late ... he was so indignant like he enjoyed it ...i said I emailed he said well takes 48 hours to read them!! I read the Facebook reviews and loads of people have the same experience. When the card company said they have not taken the money I read the FAQs on sunshines website and it said that they reserve the right to increase the price or change the hotel but would talk to you first and would not take the money until you are happy...so they deffo took the money way after I cancelled. If you book a month in advance you may stand a chance but READ THE REVIEWS...AVOID ...AVOID ....AVOID”

Helpful Report

Posted 6 years ago

“Booked the wrong dates , tried to cancel / change 2 minutes after and got charged £400 for flights I don’t need !!! Shocking service”

Helpful Report

Posted 6 years ago

“Knowing you can cancel your booking at no extra cost up to 4weeks before travelling was big factor in booking with sunshine holliday”

Helpful Report

Posted 6 years ago

“Had to cancel the holiday less than 24hrs after booking it and sunshine. Co. UK wanted to charge me nearly 200 pounds what a p::::take”

Helpful Report

Posted 6 years ago

“I tried to get in contact with an operator over the phone and was on hold for 2 hours before I gave up. This is poor customer service and I hope I don’t have any further questions or issues with my holiday or else i’ll Have a real issue of contacting someone”

Helpful Report

Posted 6 years ago

“I booked a holiday based on the price quoted online. I then received a phone call the following day to inform me that the price was actually £200 higher!!”

Helpful Report

Posted 6 years ago

“Me and my daughter had to book separate from my sister and her two daughters online due to there not being an option to book two separate rooms. My booking went through that night but my sister got a phone call the next day to say that she had to pay £70 extra as the flights had went up!!! Even though we booked online on two separate computers at the same time. Excuse was that Ryan Air. We then looked at Trip Advisor and the reviews are terrible for the hotel we're going to be staying in. Phoned Sunshine holiday as we wanted to change hotels and were told we couldn't. The staff at sunshine holidays have been rude and not helpful at all when either me and my sister have phoned. Would not recommend.”

Helpful Report

Posted 6 years ago

“There was a mistake on my online booking, phoned to change immediately. After waiting an hour to speak to someone was told it would be sorted and my updated paperwork sent to me - 3 days latter still waiting!!!!”

Helpful Report

Posted 6 years ago

“No way to get in touch with”

Helpful Report

Posted 6 years ago

Hello, I am sorry to hear you are having difficulties getting in contact with our customer service team. My apologies first and foremost of the inconvenience that this may have caused. Please can confirm if you still need to speak with someone about your booking. I will then be able to arrange for one of our team to contact you at a time that is suitable for you. Kindest regards, Shelley Sunshine.co.uk

Posted 6 years ago

“Absolute nightmare trying to get hold of someone! I made a geniune mistake and put my name down 3 times om the booking form instead of my kids names ..i am now being charged £280 to change Christian names... Thomas cook said the airline doesnt charge its the agent!!! Deeply disappointed and angry that people can charge what they like and rip us off!!! I will.lose my deposit and go with someone else.. Disgusting attitude ...”

Helpful Report

Posted 6 years ago

Hello, I do hope you are well. I am terribly sorry that you had a disappointing experience booking your holiday with sunshine.co.uk. We take every review very seriously, and do try to follow up on any issues. My apologies first and foremost of the inconvenience that this may have caused. So that my team can contact you directly and I can look into your complaint, please can you send me an email containing your booking reference number and contact details? The email to contact me directly is here: shelley.robinson@sunshine.co.uk Kindest regards, Shelley Sunshine.co.uk

Posted 6 years ago

“We booked All inclusive but at the hotel we're told we'd only had all inclusive soft not hard and had to pay to upgrade to include any alcohol available. The hotel was in much need of an upgrade. Several stations were manned by the same member of staff, raw food or not available, On arrival at the hotel we were given a room with missing nets, no plugs to either bath or sink, broken hall light broken fridge broken balcony door lock. Reported this 5 times they came looked and left, nothing done, fridge replaced, No MINI BAR if you want to have a drink in your room you can ring for room service, MORE COST. Pool area all furniture flaking old varnish which got on everything. Pool equipment left in the pool, baby pool i had to ask to be cleaned as hadnt been done since we arrived 8th day. Hotel just badly run down...”

Helpful Report

Posted 6 years ago

Hello Anne, Thank you so much for posting your review. I am terribly sorry that you had a disappointing experience at your hotel. We take every review very seriously and do try to follow up with the hotelier if customers aren't happy with the service they were provided. I will endeavor to make sure this doesn't happen again in the future. I would also like to offer our sincerest apologies for any inconvenience this may have caused. Kindest regards, Shelley Sunshine.co.uk

Posted 6 years ago

“Ridiculously long waiting times to get through to speak to someone. Holiday due to go in July 2019 looking to do name change and they're constantly blaming the airline even though the airline will not deal with me directly as sunshine are ones that I used to book with. Stay clear off sunshine!!!!!!!”

Helpful Report

Posted 6 years ago

Hello, I am sorry to hear you are having difficulties getting in contact with our customer service team. Unfortunately around this time of year the phone lines do get incredibly busy as we are entering peak season. My apologies first and foremost of the inconvenience that this may have caused. I have passed your details over to our contract centre and they will be in touch with you directly to follow up your query. Kindest regards, Shelley Sunshine.co.uk

Posted 6 years ago

“Now I’ve booked and paid can’t get a hold of you to find out how to print boarding passes with jet2. Your instruction to do this is totally incorrect and I’m having a panic attack as I travel next eeek. I need a jet2 booking reference to do this not a sunshine booking reference. Can someone please help 07966 216039?”

Helpful Report

Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews