Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had no confirmation on this holiday whether this booking has been made and I am cancelling the booking and want a refund ihave never received any email whatsoever. Andrew Woods”

Helpful Report

Posted 6 years ago

“Poor communication”

Helpful Report

Posted 6 years ago

“Never use you again!!”

Helpful Report

Posted 6 years ago

“I was happy with the process of booking the hotel and airport transfers.Everything went downhill when I got to the hotel and found that it was substandard. I spent one night out of five and had to book another hotel. Now its looking like I will not get a refund from neither Sunshine nor the hotel despite the fact that I followed the procedure.All the correspondence in now coming from On The Beach. Trying to phone them from the UK is a nightmare, calls cost 30p per minute and the waiting time to be connected to an agent is at least 20 minutes I will not book through them again!”

Helpful Report

Posted 6 years ago

“Thank Sunshine.com.uk.im very happy that I did choose this website for my holidays.very smooth and easy to use.just I was bit disappointed,that I bought full package to Cyprus and my booking keep showing for me for few days that my booking is on pending with no explanation.i rang to one of the sunshine assistance to ask about my booking,she was very helpful and with the big apologies ,she explain that our fly from Leeds fully booked,so she transfer us to Manchester Airport for the same flaying day and same money.please before you suggesting your deals for your customers,be sure ,that a flays will be available exactly from the same airport,where customers doing booking.😉anyway I’m still will use Sunshine website for my future holidays.big thank you”

Helpful Report

Posted 6 years ago

“Very poor customer service when I contacted to query about a booking we had made, will be using local high street branches from now on”

Helpful Report

Posted 6 years ago

“We made a booking didn’t press confirm then realised time of flights so looked at another Holliday and booked it then we received confirmation of 2 Hollidays which we tried to cancel 1 but was not allowed even though they were 20 mins apart very bad customer relationship then on Holliday the hotel was poor didn’t cater for English”

Helpful Report

Posted 6 years ago

“I have had many frustrations resulting from this booking with agents promising callbacks or emails within 24hrs to deal with my problems. it took two weeks of me constantly ringing daily to get something done which should have been sorted within hours of booking ,as an ex travel agent I do know the procedure and I relayed all the costings relevant back to them but because of their lack of response ,prices went up, accommodation was unavailable and I had to rebook again and cancel original booking, after confirmation I was then informed they had got the costings wrong I again made another complaint and they honoured the original costings that have been emailed to me ... I do feel that your staff should have more training as I kept getting passed over to different people who did not seem to know what to do ...in the end I did get this resolved with the help of a very caring consultant who made it her mission to personally supervise it for me of which I am extremely grateful... I am still not fully confident until I get to my holiday destination weather everything has been dealt with properly I will be keeping a close eye on all itinerary and paperwork to check everything is in order though before travel”

Helpful Report

Posted 6 years ago

“Basically they got collection point of key wrong 50 euros lighter due to taxis and phone calls home not a nice start to holiday at all not a sorry or offer of help never again sorry sunshine your company was once the best not now”

Helpful Report

Posted 6 years ago

“The paperwork came through with 2 I McMillan's on instead of 1 and one Susan Mcmillan, phoned immediately the email came through first call 20 minutes had to give up, 2nd call 35 minutes no answer, had to give up, 3rd try 21 minutes no answer, had to give up, still not sorted and this is day 3. Terrible customer service, very worried who I have booked this holiday with.”

Helpful Report

Posted 6 years ago

“Charged 100 euros for smoking on balcony.been here before no problem smoking.nothing mentioned on website or at checkin.would not have booked if no smoking on balcony.why was an ashtray on balcony on 20th floor?.was this a con?”

Helpful Report

Posted 6 years ago

“One member of the team cancelled our holiday and when I questioned this I was told that I had done it. Later you rang to apologise and it was you who had cancelled it. You took money from my husbands account without permission and all we got was £50.00 off the total bill, this would have only covered the amount of calls I made to sunshine. Absolutely terrible service and we go away 3 to 4 times a year and will never use you again”

Helpful Report

Posted 6 years ago

“This company booked in to turquesa beech hotel in calpe Spain which on arrival we found was closed and up for sale we did manage to find alternative accommodation this hotel is still being advertised bewhare”

Helpful Report

Posted 6 years ago

Hello Paul, I do hope you are well. I wanted to get in touch to ask about the issues you noted in your review about Turquesa Beach booked via our website. Could you provide further information about what happened when you arrived at the hotel so we can investigate this matter further? I will then be able to speak directly with the hotelier to find out what has happened when you arrived. We want to ensure that events like this do no happen to any customers in the future, so I would really appreciate any further information that you could provide. Kind regards Shelley

Posted 6 years ago

“Absurd admin fees and bad customer service. Hard to get hold of”

Helpful Report

Posted 6 years ago

“Poor customer care this year”

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Posted 6 years ago

“Service awful - can never contact them, they never answer their phones and very unhelpful when we had a family problem and needed to change the holiday”

Helpful Report

Posted 6 years ago

“I m part of 5 people party, the system confirmed flight for me however not for other people in the party. I had to cancel it in order to be on the same flight with others. Please kindly correct logic rules in the system booking”

Helpful Report

Posted 6 years ago

“Payments not taken in time and no communication on why. I am worried about the holiday due to the lack of communication from sunshine!”

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Posted 6 years ago

“Absolute disgrace of a hotel, the worst I’ve ever been too. Only catered for the French and sunshine holidays we’re not a bit bothered. Offering to move me 3 days later and a day before home. It was nothing but racist in that hotel and the children were completely segregated from the others and not allowed to join in ANY games. NEVER will I use sunshine again EVER. Worst holiday ever to the point I cried daily, as a single mother I just did not have the money to move hotel myself!”

Helpful Report

Posted 6 years ago

“Everything they said about the hotel was a lie , after having food poisoning they was trying to charge to move us hotels, never again will I use sunshine holidays. Service was very unprofessional.”

Helpful Report

Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews