Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,336 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked for one you charged my card 3 times . I was told pay £1 now and balance in September 2020 and I was charged over £1000 immediately on my credit card. My credit card suppliers are taking this up on my behave and I never want to use you again”

Helpful Report

Posted 6 years ago

“Not dealing with my issues.”

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Posted 6 years ago

“not good .”

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Posted 6 years ago

“Well so far I'm not impressed one bit, I booked a holiday with sunshine.co.uk. And straight away I noticed that had got my return flight incorrect, and basically they do not want to know. All companies makes mistakes from time to time but it's how they put things right what counts, and this company have not come up with one thing to resolve the problem. Shame on you sunshine.co.uk.”

Helpful Report

Posted 6 years ago

“The baggage pricing was completely wrong on their website and I paid £36 each way and then I refreshed my search and the price dropped to £18 each way. I raised it with customer service and they said the baggage prices vary. I spoke with my airline provider and they confirmed that flight prices vary but baggage prices remain the same. Very unimpressed with the service and advice I received from them.”

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Posted 6 years ago

“scam-flight”

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Posted 6 years ago

“I was not impressed as I booked online and didn't notice that private transfer was only for one way I immediately went on phone to cancel it and was 25 minutes before I got to speak to an advisor who told me it was non refundable and as we are both pensioners an extra £50/£60 is a lot of money to us”

Helpful Report

Posted 6 years ago

“I’d had holiday cancelled because of Thomas cook and you said I would get £75 off if I rebooked with you which I have and you haven’t took the £75 off my bill”

Helpful Report

Posted 6 years ago

“We want to take a passenger off, it’s months until the holiday but we’ve been told it’s not possible, it will cost loads and to contact easy jet outselves. With such a long time until the holiday I believe you should be sorting this”

Helpful Report

Posted 6 years ago

“I spent over 30 minutes trying to call customer services after the holiday to complain about the hotel and the return transfer. I will now email my complaint in.”

Helpful Report

Posted 6 years ago

“Appalling treatment booked and paid in full a week in turkey. Sunshine cancelled the holiday due to a Thomas cook flight but 3 weeks later still waiting for my cash back. Been given all sorts of excuses shortages of staff, wrong department, department closed and I.T failed. Have now rebooked same holiday with first choice. Just goes to show how hard sunshine really tried to solve this problem. Customer service on this occasion there was none”

Helpful Report

Posted 6 years ago

“I booked my holiday day’s ago & was advised I would hear back within 24 hrs as to reserve the booking. I would like to change hotel as I go to Sorrento on my own & I thought the hotel was close to piazza Tasso, it is too far out. I would be very grateful if someone could advise me on a hotel near the square pls”

Helpful Report

Posted 6 years ago

“An illogical and unclear booking system has left me very stressed and potentially out of pocket. I booked double rooms to accommodate 5 adults and 1 child, logically assuming I’d get three rooms. I was only allocated 2, which is an unrealistic configuration. I feel very cheated and this has caused be a great deal of stress.”

Helpful Report

Posted 6 years ago

“Booked in groups. First group was accepted but the other 2 weren’t because apparently hotel doesn’t accept 3 night breaks? How was 1st booking accepted then? Tried to cancel booking and sunshine was trying to charge me 1500 to do so. Had to ring the airline to cancel the flights to get them to refund sunshine’s money back. Basically doing their job for them.”

Helpful Report

Posted 6 years ago

“You have offered me a voucher. I have booked a holiday and used the voucher the given amount has not been deducted. You are not responding to my emails!!!”

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Posted 6 years ago

“Had our holiday cancelled due to thomas cook which is not any fault of sunshine although they said we could have 75 pound of voucher so we booked new flights separately for double the original price and then booked hotel through sunshine.co.uk went to use voucher but wouldnt let me. Very stressful time as had nothing but bad luck with our holiday”

Helpful Report

Posted 6 years ago

“My hotel was cancelled 7 days before holidays. Refund i have to wait for 7 working days. Was booked more then 2 month before. Be careful.”

Helpful Report

Posted 6 years ago

“Awful turned up at hotel hadn't even send confirmation to hotel sat around waiting for half the day to try and get hold of them coming home early hours tommorrow and we are stuck here cant get hold off anyone not taking any calls or anything. Cant log on to do boarding passes seats or anything been a stressful day with 4 children. As the same for the 1st day arriving we dont no what to do we are stuck here ... we dont no what to do cant log in gave us wrong codes to log in”

Helpful Report

Posted 6 years ago

“messedup are email with th ryan air now we cant get on the online booking to get our tickets so we have lost the holiday”

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Posted 6 years ago

“Holiday cancelled nit with tc I must add money taken from bank when I log into my account it says no refund due.... Where is my money”

Helpful Report

Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,336 reviews