Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sunshine holidays are great when things are going right BUT when you try to get a complaint resolved you get plenty of emails but nothing comes of it still waiting from September perhaps in the new year it will be sorted put off using them until then”

Helpful Report

Posted 6 years ago

“been given a voucher against the cost of another holiday after my previous one got cancelled but after a phone call and 9 messages sent still haven't been able to find the voucher on my account so cant use it”

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Posted 6 years ago

“Tried to book a Holiday for a friend a couple of hours after booking mine & went up drastically!!”

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Posted 6 years ago

“Easy to book terrible to try and amend”

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Posted 6 years ago

“I tried to resolve flight seating arrangements but had no success with your company . I did consider cancelling this booking.”

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Posted 6 years ago

“Asked you if you could change my dates, you said you would get back to me, but nothing yet, plus I couldn’t cancel my holiday as no refund”

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Posted 6 years ago

“great efficient service at very competitive prices but incorrect booking of hold luggage, booked additional carry on bags instead of hold bags so had to pay additional costs. In tota £170.00. No contact with any rep on arrival or during the whole length of our stay.”

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Posted 6 years ago

“Took an order including all my credit card details only to be told the next day it was not available, tried to contact to ask that cc details be destroyed but no reply !!!”

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Posted 6 years ago

“Easy to book and easy on the Wallet. Top marks from me. 😊”

Helpful Report

Posted 6 years ago

“Various luggage options are not given when booking e.g. checking in bags, 10kg cabin bag to take onboard, priority check in etc. Only one option was given which then misled me to think that the 10kg cabin bag to take on board came within the price quoted. Once booked I understood that it wasn't and was going to cost me extra £24 return plus administration charges of £30. Why would I want to pay an admin charge after booking the trip when I wasn't given the correct options to do in the first place. If I had known this whilst booking I wouldn't have booked as there were two other travel websites coming in cheaper by £150 including cabin bags. Really disappointed that the website is misleading customers, you seriously need to sort it out! I will be filing an official complaint.”

Helpful Report

Posted 6 years ago

“I have not been my holiday yet and I am regretting booking through sunshine. I have requested new paperwork with updated details four times and still not got it. I am totally stressed and would like to talk to an actual person, not through emails that are being ignored.”

Helpful Report

Posted 6 years ago

Hello, I hope this message finds you well. I have sent your details over to our contact centre team and asked them to contact you directly. They will be in touch very soon to help with your query. Many thanks Sunshine Brand Manager

Posted 6 years ago

“Overall, it’s really easy to book a holiday, but be aware, twice now they have taken payments twice and three times and it’s very hard to get in touch to resolve the issue”

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Posted 6 years ago

“Until now no problems at all,booking very straightforward and confirmation on the next day.”

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Posted 6 years ago

“Easy to use and reasonably priced”

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Posted 6 years ago

“Didn’t book direct. Booked through On The Beach and had to buy flights direct!”

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Posted 6 years ago

“After booking with Sunshine I get a text message saying that they have not been able to collect payment and will cancel the booking. Then a bit later the booking goes through. This has happened the last 2 times I have tried book. There is nothing wrong with the card.”

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Posted 6 years ago

“hided costs”

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Posted 6 years ago

“Within 3 hours of booking a holiday the price reduced by £60+ and stayed reduced for 3 days+, as i booked for my friend at the reduced rate, yet they won't credit me with the difference therefore they do not offer the best possible price to their customers. I booked with love holidays last year and they refunded the difference no problem. Lesson learnt, book with Love Holidays for a price promise and best value.”

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Posted 6 years ago

“my requests were not answered and you didn't inform the hotel of my arrival time either so we missed out on dinner.”

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Posted 6 years ago

“Try contacting them. Unable to find contact details”

Helpful Report

Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews