“Renting from this agency was my worst experience dealing with car rental representatives and one of the most confounding. First, there is a very aggressive upsell on insurance. The agent really pushed me to add an $1100 insurance package. When I declined, he dropped it down to €990 claiming that this was a very good deal. I still declined. He then told me that I should buy the metal coverage for €450. Finally, he got the idea that I was going to refuse and use the insurance provided by my credit card.
Even more bizarre was the extra charge of an extra day. I had said that I would return my car May 30 at 12:00AM, which is midnight. He told me that 12:00 AM May 30 was actually 12:00AM April 29 and I would have to buy an additional days insurance. So I wrote it out for him. 11:58 PM on the 30th. 11:59 PM on the 30th and then it’s 12:00 AM, look it’s midnight on the 30th. Then it goes 12:01 AM and so on and so on until you get to 1:00AM. Nope, made no difference. I had to buy an extra days insurance because he would not agree That midnight on Friday, May 30 could be written as 12:00AM. He insisted it was actually the 29th!
Fortunately, during our 19 days of driving the vehicle, we did not have any incidents and nobody hit me, and I didn’t hit anybody. The return of the car was easy. But what a hassle getting out of the lot when we picked it up. Not to mention the extra day I had to purchase Due to the agents inability to tell time.
People travelling with us rented a vehicle from budget, no issues and no big upsell. My daughter also rented a vehicle from a different agency. No problems and no upsell. Bottom line, avoid this agency.”
“Would give 0 stars of if I could.
I didn’t have a pin for my credit card to leave deposit so offered money from a debit card or my husband’s credit card instead. Wouldn’t give me the car unless I paid another £250 in insurance. Car only cost £100 to hire.
Walked away without car. This probably happens a lot. Absolutely no customer care. Completely no attempt to help you find a way around this simple mistake (I’ve never had to use a pin in the past when hiring a car). Only interested in taking more money off you.
Alex - the man behind the desk at Manchester airport office was very rude.”
“Absolutely useless! Avoid at any cost! Canceled my booking because I turn up just over an hour late and I didn't notified them. Like everyone flying could call in midair for potential delays. The options presented were to pay additional 650, to rebook for next day or to pay 2000 deposit but only with credit card (which I don't have). I end up renting from another company and now fighting for refund. What a waste of time!”
“Avoid this company at all costs. When we arrived, they tried to scam us by saying we needed an international driver’s license—even though we’ve rented cars all over the world without one and it's not a legal requirement in this country. Because we didn’t have one, they tried to charge us twice the original rental price. Total bait-and-switch.
To make things worse, the person who was supposed to pick us up from the airport was extremely rude, unhelpful, and nearly impossible to find. We spent a ridiculous amount of time wandering around trying to locate them, only to be met with attitude and zero customer service.
This company is shady, unprofessional, and clearly preys on travelers. Save yourself the headache and go with a reputable rental agency.”
“When we arrived at the car rental location, we were denied the rental because the main driver's name did not match the credit card holder's name. To resolve this issue, we were asked to pay an additional fee of approximately €350. When we refused to pay, we were told that the amount we had already paid would not be refunded. I then pointed out a nearby car rental company where we could get a better offer. In response, the rental company lowered the additional fee to €278 – which was still higher than our original rental payment.
The entire situation felt unreasonable and unfair, as we had no choice but to pay a disproportionately high extra fee. Additionally, both the car rental staff were rude and unprofessional.”
“Disaster!
The car was a wreck, with over 17,000 km! The service light was on and the car was too loud. Error messages kept popping up on the speedometer.
Not recommended at all, never again!”
“When I returned the car, they asked me for 10 euros for the dirty car. This is completely wrong, because when I got the car, it was already dirty. I also made a video. On the penultimate day of the rental period, I washed the car completely with soap. The roads were dry. Since I was in a hurry when I returned the car, I didn't argue with the employee. This is the second time that the same car rental company has asked me for more money when returning a car, claiming that the car was dirtier than at the beginning of the rental period. The first time I had to pay 20 euros. This is not an okay attitude.”
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I ʜɪɢʜʟʏ ʀᴇᴄᴏᴍᴍᴇɴᴅ Sᴜᴘʀᴇᴍᴇ Assᴇᴛ𝟽 ᴛᴏ ᴀɴʏᴏɴᴇ ᴅᴇᴀʟɪɴɢ ᴡɪᴛʜ sɪᴍɪʟᴀʀ ɪssᴜᴇs ᴏғ ғɪɴᴀɴᴄɪᴀʟ ʟᴏss ᴏʀ sᴄᴀᴍs.
Cᴏɴᴛᴀᴄᴛ ᴛʜᴇᴍ ᴠɪᴀ:
Eᴍᴀɪʟ: sᴜᴘʀᴇᴍᴇᴀssᴇᴛ𝟽@ɢᴍᴀɪʟ.ᴄᴏᴍ
WʜᴀᴛsAᴘᴘ: +𝟺𝟺 𝟽𝟹-𝟾𝟾-𝟼𝟿-𝟽𝟿-𝟻𝟾”
“No había la posibilidad de contratar un seguro a todo riesgo, así que nos cobraron 100€ de depósito que nunca nos devolvieron.
Ellos mismos (tienen los coches localizados) se encargaron de robarnos un espejito del retrovisor (quién va a robar una pieza que cuesta 5 o 6€) y por eso se quedaron ese depósito.
Una estafa en toda regla.”
“Another case of failure to return the deposit. Paid a deposit of £1500. Returned the car on time no issues with the car and signed off as returned in good condition, right amount of fuel etc. Told refund of deposit would be made in 14 days as they needed to check there had been no tickets issued against the car while on hire. FYI they don’t need to hold the deposit because if there was a ticket they could give the driver’s details to the authorities and forward the ticket on. 21 days pass and no refund. Tried calling them multiple times but company refused to answer and cut me off. Eventually got through. Company accepted refund was due but that it takes 14 working days. When pointed out that wasn’t what they originally said and that in any case 14 business days had already passed they then claimed their admin staff had been on holiday and this had delayed payments by a week. Clearly a lie. Although the company trades as Surprice Car Rentals the deposits are paid to a different company. Looks like a scam set up. Have reported it to my credit card company.”
“Pick literally any other car company in florence. Surprice was super sketchy, the online price is inaccurate, the location did not match the address online, they're a long walk from all the other rentals, and we waited in line for hours despite having only 2 customers in front of us.”
“We were 1 minute late to call them to pick us up at the airport. Our car was already rented to someone else… they proposed a smaller car for a higher price… everyone who returned their rented car had to pay something extra… for ‘damage’ or something else… stay away from this company…”
“I rented a car with Surprice Italy ( Naples ) road Expedia website. I paid partly the rents . I arrived late at their specific address on the date , they advised me that the car I rented is gone and forced me to rent a luxury car with a handsome upgrades rents instead. I left with nomothwr choices but to accept it as they left with the only car. Then they advised Expedia that I never show up and forfeited my deposit paid earlier. Stay Away from this Dishonest Car Rental company !”
“The car was fine but rather than making a credit card hold for the deposit, as is usual, they charged the 1500gbp deposit to my card. Because I was using a euro denominated card I lost money due to my bank's exchange rate margins. This more than doubled the real cost of my rental. I requested a refund of the incurred loss to no avail. If you have a foreign credit card please make sure they only make a hold on your credit card for the deposit. They should not make a charge on your credit card.”
