TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,580 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service deserves its poor rating. We have had numerous calls and repeat the same information. Emails ask for the same information repeatedly and no body seems to understand the issue. TalkTalk replaced a TV recording box with one that does not record (twice) and say that they no longer supply this box for which we pay. This has not been resolved after 3 weeks. We received a call from a very busy call centre abroad and the combination of a foreign speaker and background noise made it impossible to hear. Anyway, cut off again so that ended that. No one rings back. There are 5* reviews out there so can one of those operators call us! I think these are for new customers only and from the sales team.”

Helpful Report

Posted 3 years ago

“Moved to Ireland gave them fair warning and notice. Then the fun begins the new people moved into my old house and could not get internet because no disconnection from talktalk. Then I had to ring from Ireland and to my surprise they said no notice given some idiot had not noted my conversation to cancel with them. Next came the bill for a whole month when it should have been very low or zero? Anyway I gave up arguing and lo and behold I get a bill for even more money and debt collection agencies. I am horrified been with them a long time and one of there really good customers . Well if they treat there customers like this they deserve zero with my view …. Awful experience all round.”

Helpful Report

Posted 3 years ago

“Please read if you're considering joining TalkTalk... my advice is Don'tDon't!!!!!! So, I joined TalkTalk about a month back, when I joined the WiFi speed was poor, I called and they advised "it's because it's newly set up, it's just trying to steady" and to ring back in a few weeks or so if it's still an issue. I left this about a month, then contacted them and got through to technical support (advisors reading off a screen), they advised after running a connection test, my speed was fine, I advised I cannot even run a smart TV without it buffering, how is that fine?! I feel like I should have been back in the 90s listening to that awful connection sound (if you're old enough to remember).... They said I could upgrade after 40days if I wasn't happy with the speed. I phoned back today and asked if I could upgrade my package, I am LITERALLY telling them I want to give them more money to get a better service!!!! They said they can't upgrade me as I have a technical issue and they would pass me to technical support, I said my issue is the speed isn't suitable... and not a TECHNICAL ISSUE. "Sorry there's nothing we can do as you're in a contract until 2023" So.... apparently I'm stuck with an unsuitable WiFi connection for another 12months, everyone I speak with at TalkTalk 'can't' help and I cannot cancel my contract without paying the remainder of the contract. I am writing this review to WARN everyone to STAY AWAY!!!!!!!! I'm stuck and my only option may be to pay a large bill to get out of contract, so my wife and I can continue to do our jobs from home without the WiFi breaking up.”

Helpful Report

Posted 3 years ago

“Talk Talk is the worst company I have ever met in my life, a year ago I moved to Scotland and got Talk Talk wifi my English is not very good and I didn't know if Tal Talk company was good or bad , after a year with Talk Talk the wifi is rubbish and on top of that the time it takes until they bring you the router is two weeks and even more , their wifi connection is horrible and their assistants are all horrible, I recently moved house and wanted to tell the company so that I could have Wi-Fi in my new house, I made the call and they told me that my transfer It would be as soon as possible but a week later I still had no Wi-Fi and no notification of whether they were going to do something to help me, but they did charge for the Wi-Fi without even using the wifi and having already called and communicated my transfer from home, a week later I called again and they attended me and told me that they were going to make my transfer they let me on hold FOR ONE HOUR, and to top it off another person answered me and asked me the same question and again putting me on hold and then telling me that they will have to cancel my account and wait two weeks to have WiFi and even though my English my English was not good and I wanted to leave the company because I was fed up I could hear how people are supposed to he must be helping me with my problem he was laughing at me, and it wasn't just one person you can hear several people laughing that he couldn't understand very well and my pronunciation, I understand that it is not easy to attend to someone whose first language is not English but to treat a client that way and on top of that have the shame of laughing, that it was not one but several people I find it incredible how little professionalism they have.The worst experience, I do not recommend this company even to my worst enemies, I hope that many people see this review so that they do not hire this company.”

Helpful Report

Posted 3 years ago

“The speed of connection is generally just as good as other providers. Where they are letting the customer down is by using 3rd party customer services based abroad who to be honest don't give a damn. They follow scripts and are of no earthly use in any way Average of an hour to get them to answer a simple question. I think they are trying to get you to close the call. The router seems pretty good but not for Wi Fi in older properties, the Wi Fi extenders ( D Link I believe) are useless as even their Technicians cant get them to pair when they attended my home. Although once you actually manage to speak to someone in the UK they are very helpful and have admitted that they know about the customer service issues and are looking into it. Should Talk Talk get customer services and equipment sorted then I believe they will be a quality provider overall”

Helpful Report

Posted 3 years ago

“I have entered all my details and getting nowhere I have been cut off 2 I am being ripped off by talk talk the service is pathetic and scandalous”

Helpful Report

Posted 3 years ago

“By far the worst company I have met in the UK. It is hard to believe that it still survives. I wish I had read the reviews earlier. The performance is terrible, with low speed, continuous micro-cuts, and sometimes for hours. They have the modus operandi of offering to keep the price "before it goes up" if you agree to renew a contract for 2 or 3 years. In other cases, they do it compulsorily, for example when you move house (although what they emphasize is that the installation is free) Getting rid of them is a nightmare too, weeks of talking to the "loyalty team", in my case paying almost 2 years of contract for nothing. Talktalk, I must tell you, you have won the battle but lost the war. Never again!”

Helpful Report

Posted 3 years ago

“Worst customer service. Very disorganised they dont let you know if something is wrong if you request to change ownership of account.”

Helpful Report

Posted 3 years ago

“Worst provider ever avoid!!! Pay the extra £3 a month for bt Worst provider ever. Good luck trying to cancel. Spent since april 27th trying to cancel an order that i couldnt recieve because they had taken my mobile number down with 10 digits. Couldnt pass security because of same problem. Wouldnt give me any account details because of same problem. Passed around every department on hold for 15 minutes at a time. Ive gone through this 4 or 5 times. Today was no exception been on phone for close to 3 hours on hold and passed from person to person saying its wrong department. Finally had enough and still not sorted. Not impressed at all. Paid the extra money and gone with bt”

Helpful Report

Posted 3 years ago

“Absolute disgraceful customer service , they haven’t got a clue , I paid extra for a Amazon echo dot and never received”

Helpful Report

Posted 3 years ago

“I can't even begin to explain how horrible their customer service is and their lack of understanding on phone calls. I've had an issue with them for the past 3-4 months, and they have been nothing but a pain to handle. They have suggest things that I have already tried, and possibly reading from a script. Their literal (simple) job is to satisfy customers, but they haven't even began to fulfil that. They have gotten technicians to look into the 'problem', althogh they are too stupid to realise that their broadband is the problem. I have too much to say about them, but to sum it up: I've been having an extreme & unbearable internet connection, and they have done nothing to fix it for 3-4 months. I have noticed other people with this problem and have put many complaints in but receive nothing new.”

Helpful Report

Posted 3 years ago

“This is worst company I have ever had to do with”

Helpful Report

Posted 3 years ago

“My phone stopped working and I phone to report it, I was told that they finish at 18.00 hrs and to ring back the next day. Rubbish service, they’ve up graded their prices but not their service.”

Helpful Report

Posted 3 years ago

“Worst customer service experience ever, hostile and aggressive, they make everything extremely difficult.”

Helpful Report

Posted 3 years ago

“I left Virgin for TalkTalk; I stayed with TalkTalk for over 2 years & now I'm with GNetwork. I am now getting double the speed at half the price that TT offered. I didn't want to leave TT but they couldn't match the price. I told them then and there I was giving them a months notice. Because I was having to keep their services for an extra month I would be on a monthly contract, so from paying about £24/m I was now going to pay &36/m! Good: The speed and quality of connection was excellent. Bad: Not easy to get in touch with them, everything is automated and it doesn't run smoothly all the time. Leaving them has been and still is an uphill battle. After a month and few days my line was still live; I called them and they argue that because I didn't listen to their T&C they didn't action my request and I have to pay another month at £36 before my contract is terminated. The termination process left a bitter aftertaste that does not go away. I cannot recommend Talk Talk.”

Helpful Report

Posted 3 years ago

“Talktalk increased my monthly charge halfway through the 18 contract. When I phoned to complain they cut me off. Disgusting.”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful and useless broadband provider! I’ve been with them 2 months and have had nothing but internet issues been for at least 20 times, including a whole week! Im not say again but no internet and this is affecting my TV as I have a fire stick. You phone them up just read of a script and ask you to check wires and reboot which I’ve done numerous times! I’ve terminated and they now want to charge me £150 for breaching my contract! STAY AWAY!!”

Helpful Report

Posted 3 years ago

“Worst experience I've ever had with a broadband provider!!!!! Several times I've tried to cancel my contract, been transferred from department to department, spending hours and repeat the issue, for the period of 4 months, with no result, no service and charged.... I will never ever have any contract with talktalk and strongly do not recommend them!”

Helpful Report

Posted 3 years ago

“So awful. Used the online chat to register for broadband and the advisor couldn't keep information straight. I'd ask a question and get one answer which meant I was happy to proceed then later in the conversation they'd go back and say that the earlier answer was completely wrong and act like they had no clue where I'd gotten the information from even though you could scroll back up and see the whole chat. The advisor that day said I would receive a confirmation email and a second email to set up a password for my online account within 48 hours. Then that a welcome pack would arrive within 3-5 days. Been over 4 days now and the only email I've had is an automatic one with direct debit terms and conditions. Speaking to another advisor by online chat and all previous information was wrong, no apologies just the attitude that obliviously I shouldn't be complaining about not having received anything yet. This advisor says they won't look into why I haven't had a confirmation email until its been 6 days (much more then the 24-48 hours advised before) and that the online account can't be activated until the broadband is live so at least 2 weeks once I've received my router in the post etc. Last advisor has said I could use my online account to track the order but apparently I can't access it until the order is already delivered and the service active. In the same conversation with the same advisor I've given 3 different dates for when the same service would be available, completely insane that these people are meant to be providing information and are able to sign you up for services. God knows what I've actually been signed up for and whether it is what I agreed to. No idea how long the welcome pack with all terms and conditions is going to take to come. Given your ability to change your mind about the service without incurring costs is dependent on doing so before the service activates it seems like they are trying to hide the terms and conditions long enough to stop them being reviewed before charges start. Just been told that there is no error or issue despite the fact they have 'sent' an email to the correct email address but it has not arrived to my inbox, spam etc. and obviously based on this success I should have complete confidence that the welcome pack will arrive. And been told its just something that sometimes happens, not all customers receive the confirmation emails despite them showing as sent their side? If it wasn't such a well known name I'd think the whole thing was a scam and be calling the bank/canceling the payment card because the whole thing is run so awfully”

Helpful Report

Posted 3 years ago

“Customer service is appalling. I have had ongoing issues for last 7 months. I escalated through ombudsman / CEDR and it was eventually "resolved". A month later they had returned to billing me in excess again. They blatantly agreed a new plan so I would drop the CEDR case then thought I would just give up. The hours I have wasted on the phone and live chat.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,580 reviews