TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,580 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY!! This company are absolutely useless. The most appalling customer service I have ever received!! Tried to upgrade my broadband and was told everything was ready to go, two weeks later it still hadn’t gone live on the new plan. After over 3 HOURS on the phone I was told that it hadn’t been processed properly and they would have to cancel my account and set me up as a new customer which is shocking! Told them I wanted to cancel my account all together as I would be going with a new provider due to the terrible service I had received. Again was told this had all been proceeded and I would receive a final bill and it was cancelled effectively immediately. 10 days later the contract had still not been cancelled and they have just sent me a bill for another month. More hours on the phone and I was told they hadn’t actually cancelled the contract even though I had received the cancellation email. I was told there was nothing they could do and they would cancel it today but it is a 30 day cancellation process. Absolutely disgusted with the customer service and apparently there is no was for me to lodge a formal complaint.”

Helpful Report

Posted 3 years ago

“Awful customer service from the second the rude and arrogant little man answered. He told me info about my acc without any data protection questions and abruptly told me that they could not offer a payment extension as it was my first bill… when I challenged him on his rudeness and abysmal customer service he blind transferred me to customer service… the women was at least trying to help but kept calling me Mr David (David is my first name) and there where huge pauses in the convo and all she kept saying was ok. Ok. Ok.ok which completely took forever… awful disgraceful service”

Helpful Report

Posted 3 years ago

“Everything is rubbish. No one can do anything for over a month and as I am writing this my broadband which suppose to go live on 29/7, is still not solved.”

Helpful Report

Posted 3 years ago

“Took a 18 month contract at £24 pm was advised of a free upgrade, scheduled for an engineer to attend twice to complete the upgrade, no one did attend as scheduled, tried calling talk talk to be on hold each time 45mins or long we to then be cut off by the other person taking the call, I have submitted two formal complaints, still not resolved and not formally acknowledged, avoid!!!”

Helpful Report

Posted 3 years ago

“All I wanted was the NOW Cinema package. A complete failure. I have talked to the helpline, used the Chat on line several times. On one occasion the rep hung up on me. They all promise that they are sorry and will arrange to fix the issue. One said it would take a week and nothing. Another again so sorry and they would take 48 hours still nothing. Promised emails never come. Many hours wasted. Even a message to concerns@talktalk.com remains unreplied to. An appalling service.”

Helpful Report

Posted 3 years ago

“I have had my broadband with Talk Talk for some time now. I am continuously disappointed by their level of Broadband service, customer service, and prices! Their Broadband CONSTANTLY drops out or is extremely weak, so if you sign up with them, don't expect to have good broadband at home. My contract with them has expired a while ago, but I did not want to move to a different provider as I was not sure when I would move house and therefore stayed with Talk Talk. They are now overcharging me on a continuous, where they are charging me £35 for a basic Broadband and upon contacting them them, they said they will only give me normal prices if I sign up for another contract. What a joke and what a rip-off. Stay away from them, there are so many better providers!”

Helpful Report

Posted 3 years ago

“Pathetic customer service from talk yalk. Most rubbish broadband company of Uk. Managers don't even have a manmers to talk to specially their complain Manager Lisa Coetztze.No manmers to be a Manager”

Helpful Report

Posted 3 years ago

“Every month without fail, I must stress myself by having to ring up TalkTalk about receiving an erroneously high bill for my FTTP and phone line service. By the way the FTTP is not at all, the quality service that it purports to be; several times a day it drops out. After losing the will to live ringing TalKTalk, my bill is adjusted to the correct amount and it happens all over again. After paying the correct amount and doing so on time, I then receive threatening emails that I have not paid my bill and I am warned about being fined. Where has customer service gone to? There is no accountability so companies do whatever they wish to, to customers, without fear as unless they belong to one of the Ombudsman's Services, they are not accountable. TalkTalk has become a deplorable company.”

Helpful Report

Posted 3 years ago

“Customer service is dire, every time I rang them regarding my account I got a different answer, after 5 months of complaining about incorrect billing it turns out I was out of contract, but no one saw fit to let me know, even they didn't know until the last phone call. Stay away from them.”

Helpful Report

Posted 3 years ago

“Ended contract almost two months ago. Paid off the remaining few quid due, have since then been bombarded by emails demanding money with menaces for a service I don't have and don't want. Tried to phone repeatedly, on the (very rare) occasions someone actually answers they deliberately cut you off within a couple of minutes.”

Helpful Report

Posted 3 years ago

“Customer service is a joke i was on 3 different livechats for about an hour each time trying to resolve an issue to no avail. Awful company”

Helpful Report

Posted 3 years ago

“Poorest customer Service - poor internal comms Outage for 3 weeks. Called talk talk advised no issues must be router Called talk talk Advised no issues I then forced them to book an engineer. 11th June No engineer arrives at my home- Text received saying no issues and will be working, not working Update requested on Status - told it was again working forced another engineer Sunday 12th another engineer due did not arrive - again text to confirm all fixed when it was not. Another call - booked another engineer 15th June - Engineer due does not arrive. 19th June - another engineer due not an open reach engineer basically did the same line test they advised to do over the phone. Said a new router was needed, not the case new one has not been used. I contacted the council directly who gave me a contact at open reach and I arranged the engineer directly. It took 2 days to resolve. Talk Talk have raised a complaint but say they'll contact me back and don't call back, I ring them they rearrange rinse and repeat, just like with the engineer.”

Helpful Report

Posted 3 years ago

“This has to be the worse company in the world. They are a massive SCAM. Cancelled my contract with them last March and pay my final bill, but keep sending me email every month to pay £12.50, last May i put a complain against them and they contacted me back apologising saying i don't need to pay anything, i requested a email stating that, they sent the email, but still every month i have emails and letter from them asking to pay my bills... BIG SCAM TALK TALK DO NOT RECOMEND TO ANYONE”

Helpful Report

Posted 3 years ago

“Terrible customer service - have admitted they have continued to charge for an account that they agreed to close 2 years ago. Now won’t tell me when or how much they will refund. Initially gave an apology and promised a call from a manager within 24-48 hours but no call and now spent 40 minutes on the phone to establish they won’t tell me anything - refused my GDPR request and to raise the issue as a formal complaint.”

Helpful Report

Posted 3 years ago

“The people on the phone do not know what they are doing the service of apartment is a joke they don’t put you through the right department you’re gonna stay on the phone at least 2 1/2 hours before you even get some sort of answer with still no Results”

Helpful Report

Posted 3 years ago

“The worst broadband. It might be cheaper but the worst so stay away if you want to keep your broadband connected.”

Helpful Report

Posted 3 years ago

“Absolutely horrendous service and even worse customer services. I have spent the past three weeks calling and being transferred from department to department and after hours upon hours of being passed around - getting cut off time and time again. On average it’s taken at least 2 hours each time to get through to someone who at least *tries* to help, before sending me back on to technical support who I’ve ran through the issues with more times than I can count. In ONE MONTH I’ve had three open reach engineer visits inside and outside the property - was told I have to stay for 30 days before they will allow me to cancel without charging me almost £80 even though they were unable to provide me the internet service being paid for! I have now just spent another 3 hours on the phone being passed from person to person, was cut off after an hour and ten mins after being told I was being transferred to the cancellations team (after the cancellations team transferred me back to the technical team). I started a new call again but this time I was rude and abusive after being patient and polite for weeks! The second I raised my voice and swore they disconnected and waived the fee. This could have been resolved weeks ago but instead the atrocious customer service agents this company employs have been nothing but ignorant, rude, unhelpful and down right pathetic at their job. Do not put yourself through the disaster I’ve just had to endure. Trust me, you will regret it!”

Helpful Report

Posted 3 years ago

“Worst company in the world to deal with, cost us a fortune, then delayed setting for over 2 years, then offered an insulting settlement. Will NEVER EVER use this shower again”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS! This has to be the worst of the worst Internet providers ever to exist. Customer service is so Appalling I have wasted nearly 15hrs of my life on hold or trying to get through to them in the space of 4 months. But get this, The internet was never connected, They sent an engineer to resolve the issue and the incompetent engineer could not resolve anything. They then cancelled my Contract without notifying me and then had the Audacity to charge me £182 cancellation fee. I have since been trying to get my refund to no avail. DO NOT USE TALK TALK EVER !!!!!!”

Helpful Report

Posted 3 years ago

“Cancelling my service after my contract had ended was a nightmare. I've been forced to pay for over an extra month after I wanted to close my account. Even finding the information about cancellation was difficult enough, then rather than simply pressing a button on my account, I had to spend ages on hold before finally getting through to someone who could cancel the account. I had to do this twice because the first time it wasn't actioned. Then I received ANOTHER bill for another whole month totalling a month and a half being paid for when I wasn't even using their service. They told me I'd be refunded the extra half month, but I have to contact them to ask for it back (even more needless hoops to jump through) in over a months time. Talktalk think you have nothing better to do than constantly chase them when you want to ko longer be their customer, giving them the cancellation to squeeze every last penny out of you. If you want to use their service, you may as well just put up with them forever because they won't make leaving them easy or fair. The customer service rep became irate with me when I asked how I could leave feedback on their cancellation policy and could only give me a postal address telling me "no we don't have an email". An Internet company...doesn't have an email for customer feedback?! Of course they don't, that would make improving their service too easy.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,580 reviews