TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,580 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been paying for a telephone line which wasn’t even working for 2 years and didn’t even realise until the one time I needed to make a call.. nothing but crackling.. An engineer arrived a week later to actually get my phone line up and running.. Now the new problem is not getting internet and four times in 2 months my service goes and I get a message stating their end followed by engineer will fix etc etc but no offer of a discount or anything.. This is the worst ever service provider and expensive too Disgraceful”

Helpful Report

Posted 3 years ago

“No issues fixed 4 month Asking more more money to fix it Make me feeling guilty after they randomly when Im outside and asking confirm my bank account which of course I dont remember”

Helpful Report

Posted 3 years ago

“Absolute garbage. I've been with them for 2 months. I have been on the phone to talktalk for over 15 hours. They gave me a "deal" for £26 pound a month. They put the wrong address. I called them and informed them of this. They had to delete that whole account and start anew. They couldn't use the same email so I had to create another. Gave me the same "deal for £26. Got the email, charging me £28 per month. Called them and informed them of this. Was told "The operations manager will look into this and we promise your bill will be £26". First bill came after 2 weeks of me going live and it was £42. £28 regular and £14 pro-rata charge. I've phoned and informed them of this. They refunded the £14 and as "good-will" they upgraded me to a faster Internet for £26. Spent another hour providing details again. Next bill is £28. I've called to inform them of this. They then give me a £20 credit to last until end of contract. 18x£2 is apparently £20. They then added another £16 when I bought this up. Also turns out that the hour I spent on the phone giving my details to "upgrade" to a faster Internet wasn't actually done. I am now awaiting the complaints team to cancel the whole contract unless they want to pay me an hourly wage for doing all their work for them. How can so many different teams be so incompetent? Absolute garbage.”

Helpful Report

Posted 3 years ago

“No internet at home,tryed customers service they ask money to sort it out and after 3 hours just disconnected me Issues following 4monts”

Helpful Report

Posted 3 years ago

“AVOID at all costs. Upgrading within talktalk package from old copper line to new full fibre line. despite being live for multiple days they claim that my new package is not active and not only did they not bill me at the old rate, but came up with a random new higher rate. Would not address this issue unless I specifically plug in a specific router provided by them to 'prove' the line is active. Told them their router is not being used because it has connectivity issues. When challenged what relevance which router I am using is to my billing, they just say it is a only way they will address my billing issue. The new package uses a completely different modem and outside cable than the old one. Confirmed my old line was not working anymore and new one is working, provided photos of the new modem with lights showing working, even using the internet provided by the new line to leave this review and check on account details, yet talktalk still claim my new package is not active so they cannot deal with my account inconsistencies.”

Helpful Report

Posted 3 years ago

“Worst company ever left me with no internet over Christmas and they rang me and convinced me to join them terrible customer service and rudest I've ever spoken to avoid this company.”

Helpful Report

Posted 3 years ago

“Terrible company.I suggest everyone who has had problems to ALSO leave a review on Trustpilot.Im sure all their 'good' reviews on there are fake.”

Helpful Report

Posted 3 years ago

“Useless company, the "fixed price" guarantee means nothing to talk talk. They keep upping my charges despite being in a fixed price package, they find loop holes around it. I appreciate they are a business, however they do not act fairly nor honestly. If you do decide to opt in for service provision with them under a fixed price deal, be prepared for it to increase several times per year. This is fraud in my humble opinion. Customer service is shocking, not adhering to GDPR and requesting information that is not applicable to the query. Awful company”

Helpful Report

Posted 3 years ago

“Talk talk is rubish, I sign up to talk talk business, and the day after I cancel the broadband because of hearing the bad feedback, and yes you guy's who give them bad feedback was right! They try to change me the first month bill when I cancel before the 14 days cool of period. Calling me and email and sending me letters to demand a payment. 1st keep a records of all the corspendes with them 2nd dont pay, because u have cancel . They will leave u alone after 2-3 months.”

Helpful Report

Posted 3 years ago

“Don’t communicate to each other, this is my 3rd time on the phone to them. Added an extra fee onto my bill spoke to someone who said it would be waived. Turns out he didnt do what he had to do so on the phone again trying to explain this to someone. Spoke to a women this time so hopefully the problem is solved….”

Helpful Report

Posted 3 years ago

“The managers refuse to talk to people. GDPR guidelines and laws broken. charges for services not provided.”

Helpful Report

Posted 3 years ago

“Absolutely awful company, shocking customer service. Only use if you're prepared to spend half the time on the phone to them due to problems. They will give you a scheduled call block time and then not call, they will give you an appointment to fix the Internet and not show up. They will turn up when interne5s working well and say there was a reported issue, which after they have finished working on leaves you with no Internet, despite it working fine before their visit. After spending hours on the phone they will promise £10 compensation and then never deliver. Rude staff. Terrible experience. Feel so unvalued as a customer. AVOID!!!!”

Helpful Report

Posted 3 years ago

“If 0 stars or negative stars was an option I’d use that, all they can do is apologise when you call them while completely ignoring what you’re complaining about, probably been trained to say sorry only. If you call about a complaint, they say we called you back but you didn’t answer is what it says on your account. That’s the equivalent of me saying my grandma is a dolphin because that’s what it says one her birth certificate, it won’t make it true though . They will lie about trying to resolve your complaint just so they can provide ofcom with an explanation. Avoid at all costs and go for bt or sky . Or you’ll regret it”

Helpful Report

Posted 3 years ago

“I've tried to close my account on numerous times with Talktalk as I had moved home and was not able to get fibre in my new address. Despite cancelling and having verbal confirmation from talk talk I was still getting bills. to the point where talktalk threatened me with debt collectors. I complained to the ombudsmen and talktalk dealt with my complaint, even paying me compensation. Yet today I am still receiving bills from them. How is this level of incompetence possible? If anyone is able to answer I would appreciate it. ”

Helpful Report

Posted 3 years ago

“Double charged out account by £75 told us to wait a week and then it would “possibly be returned into the bank account “ , no care and hung up on twice , not the first time this has happened”

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Posted 3 years ago

“the worst company ever , I would never get back to them again.”

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Posted 3 years ago

“I have been deceived by this company 3 times. The last one - my contract came to an end, called to renew they offered to pay £11 for the first 5 monts and £15 onwards. However the email came with renewal confirmation for £15 a month. Called them they confirmed its going to be £11 as agreed, but they cant put it in a contract, its a verbal agreement. Have been charged £15 from day 1. Disgrace.”

Helpful Report

Posted 3 years ago

“New Router arrived but no internet. 6 hours of chat later, made up of slow irreverent stock phrases, decided it was faulty. A premium rate to call, made of lengthy 'let me look into this for you` delays. Aggressive and intimidating when cancelling 'you need to pay 6 months fee' even though I was within the cooling off period. Cancelled my direct debit and kept a copy of the chats as evidence.”

Helpful Report

Posted 3 years ago

“Absolute Disgrace. Left them due to the disgusting service and poor quality, including customer services. Pricing goes up every year, and when I left them I was promised a return bag where i need to send the router back. Had to contact them 3 different times just to ask for the return bag, and still waiting. Absolute joke and should be reported to authorities, shouldn't be allowed to operate this company. Bunch of lizards.”

Helpful Report

Posted 3 years ago

“First I try to cancel the service and they just don't do it, and then when I get a bill in a month, I try to cancel again and they say that I need to pay early termination fee. They tell me that next day someone will call me and noone calls. If you can use other service, do so.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,580 reviews