TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,569 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful company, shocking customer service. Only use if you're prepared to spend half the time on the phone to them due to problems. They will give you a scheduled call block time and then not call, they will give you an appointment to fix the Internet and not show up. They will turn up when interne5s working well and say there was a reported issue, which after they have finished working on leaves you with no Internet, despite it working fine before their visit. After spending hours on the phone they will promise £10 compensation and then never deliver. Rude staff. Terrible experience. Feel so unvalued as a customer. AVOID!!!!”

Helpful Report

Posted 3 years ago

“If 0 stars or negative stars was an option I’d use that, all they can do is apologise when you call them while completely ignoring what you’re complaining about, probably been trained to say sorry only. If you call about a complaint, they say we called you back but you didn’t answer is what it says on your account. That’s the equivalent of me saying my grandma is a dolphin because that’s what it says one her birth certificate, it won’t make it true though . They will lie about trying to resolve your complaint just so they can provide ofcom with an explanation. Avoid at all costs and go for bt or sky . Or you’ll regret it”

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Posted 3 years ago

“I've tried to close my account on numerous times with Talktalk as I had moved home and was not able to get fibre in my new address. Despite cancelling and having verbal confirmation from talk talk I was still getting bills. to the point where talktalk threatened me with debt collectors. I complained to the ombudsmen and talktalk dealt with my complaint, even paying me compensation. Yet today I am still receiving bills from them. How is this level of incompetence possible? If anyone is able to answer I would appreciate it. ”

Helpful Report

Posted 3 years ago

“Double charged out account by £75 told us to wait a week and then it would “possibly be returned into the bank account “ , no care and hung up on twice , not the first time this has happened”

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Posted 3 years ago

“the worst company ever , I would never get back to them again.”

Helpful Report

Posted 3 years ago

“I have been deceived by this company 3 times. The last one - my contract came to an end, called to renew they offered to pay £11 for the first 5 monts and £15 onwards. However the email came with renewal confirmation for £15 a month. Called them they confirmed its going to be £11 as agreed, but they cant put it in a contract, its a verbal agreement. Have been charged £15 from day 1. Disgrace.”

Helpful Report

Posted 3 years ago

“New Router arrived but no internet. 6 hours of chat later, made up of slow irreverent stock phrases, decided it was faulty. A premium rate to call, made of lengthy 'let me look into this for you` delays. Aggressive and intimidating when cancelling 'you need to pay 6 months fee' even though I was within the cooling off period. Cancelled my direct debit and kept a copy of the chats as evidence.”

Helpful Report

Posted 3 years ago

“Absolute Disgrace. Left them due to the disgusting service and poor quality, including customer services. Pricing goes up every year, and when I left them I was promised a return bag where i need to send the router back. Had to contact them 3 different times just to ask for the return bag, and still waiting. Absolute joke and should be reported to authorities, shouldn't be allowed to operate this company. Bunch of lizards.”

Helpful Report

Posted 3 years ago

“First I try to cancel the service and they just don't do it, and then when I get a bill in a month, I try to cancel again and they say that I need to pay early termination fee. They tell me that next day someone will call me and noone calls. If you can use other service, do so.”

Helpful Report

Posted 3 years ago

“TalkTalk Business left me with no phone or broadband during my busiest period. I asked them to set me up with a temporary call divert to stop me from loosing business and they couldn’t even get that right. They eventually got it working after two weeks and when I put in a complaint the offer I got was this” Dear Robert,Thanks for your reply. I would be happy to credit 2 weeks loss of service which would be £18.30. Please let me know if you are happy for me to apply the credit and I will apply immediately before closure.” Do not deal with TalkTalk Business they are an absolute joke!”

Helpful Report

Posted 3 years ago

“The worse service we have ever subscribed to. We have had no Internet connection for over a week. We have repeatedly called, waited for hours on end, got cut off, complained on twitter, been promised a manger will call (never does), was promised a modem would be sent out. So no Internet connection and way to get a solution. Do not use their service, when you need help they won't give it you.”

Helpful Report

Posted 3 years ago

“Do yourself a favour and AVOID. I ordered Future Fibre on 6 April, initially it said 16 days to install, but when I completed my order I was told it would be installed on 3 May. Not as good as hoped but OK, I confirmed the contract. Got on today 25 April to confirm the install date only to be told TalkTalk had cancelled my order, with no notification! This is after I had agreed to cancel my existing broadband as they are unable to switch from your current provider. When I asked why I was told "One of the reason why it's cancelled is that the system itself wasn't able to complete capturing additional date as this is very needed for tight security for the safety of our customers account and for us too." Erm, OK? The chat operative proceeded to provided various other bits of classic techno waffle to try to get me to give up before eventually saying "Thank you for patiently waiting, Barry! Upon thoroughly checking your account here regarding this matter, our resources here in chat is limited to answer this query however our customer service can definitely answer this query." and finally "For now, I can't access for your myaccount since there's a system maintenance at the moment.". Basically, don't waste your time as I did and go with a decent provider.”

Helpful Report

Posted 3 years ago

“ABSOLUTELY USELESS CUSTOMER SERVICE!!!. TOOK OVER 4+ HOURS TRYING TO CANCEL MY ACCOUNT WITHOUT ANY CHARGES. PASSED ABOUT FROM DEPARTMENT TO DEPARTMENT TO BE PUT ON HOLD THEN CUT OFF!!!. STAY WELL AWAY FROM THIS USELESS COMPANY!!!!”

Helpful Report

Posted 3 years ago

“A bizzare useless telecoms company trading on cheap deals to stay in business. Cheap is cheap for a reason. Do NOT expect anything remotely approaching good service. Your bills will climb. You will be charged for faults with their equipment. You won't get any sense out of their tech support. Oh and sooner or later they will have another massive data breach. So there's that to look forward to. Do not deal with them ever.”

Helpful Report

Posted 3 years ago

“I wish I could score a zero but I'm unable to do so. Avoid TalkTalk like the plague. I can't wait for my contract to come to an end in November. My poor customer service experience of them mirrors everything which has been highlighted in all other reviews. I've made a formal complaint and am still waiting for a manager to call me back - I've been reassured that it will be today. I won't hold my breath - it will be another false promise after they had apparently tried contacting me today and which is a lie. All the wasted time and effort spent since mid January trying to resolve a simple and straightforward account issue and I'm still banging my head against a brick wall. Some of the chat agents seem nice (there's no point 'phoning for all the reasons given in other reviews) but are either incompetent or powerless to resolve even the simplest of issues. Stay well away - you have been warned!”

Helpful Report

Posted 3 years ago

“I called to cancel within my 30 days great broadband guarantee and also the 20 days consumer rights for the secondary service that I'd agreed to after a sales call. I was not satisfied with the speed and the minimum speed was lower with the second agreement. Despite calling the given number, the agent assigned to my call could not cancel everything and I was put through to another department, this line turned out to be an "illegal line" apparently and hung up on me. Obviously, I didn't want to go through the same time wasting experience again, so I called to complain. I was given assurance that I did not have to call again and even received an email with zero cancellation charges detailed. Sounds good ? Ha, I had to call and call and call because I kept getting installation notifications and bills. I'm still getting bills. I even tried going to another supplier but my new order was cancelled. I'd received an email stating that talktalk were happy that I'd chosen to stay ! This I was assured was a generic email and my account was closed. However a month later, my next bill has been prepared. The equipment was sent back as soon as I received the envelope (asked twice for it). The complaint team have told me that it's cancelled, so no help there. I have also written a complaint and was told I'd get a reply in 3 days, which had now passed. What can say, didn't deliver minimum guaranteed speeds and won't cancel the connection with them and the bills despite assurances that the contract is cancelled.”

Helpful Report

Posted 3 years ago

“Just cancelled, please avoid this company, I tried for over month to change ownership into my name via their bereavement team, error on their end cause them to not take a payment, lead to my Internet been cut off, called Wednesday was told to change ownership again as it didn't go through, so gave my info ect, set up new account, all good, told 24 hours for Internet to be turned back on, after 24 hours, still no Internet, rang back after been on the phone for near 3 hours, was told the restrictions on my Internet was down to missed payment, even tho I was advised it was their error and any debt from my dececed husbands account would be removed and the bar would be lifted immediately, few hours later I called back, was told I owe £25, said wouldn't turn Internet back on with out it, so paid the £25, was then told Internet be on within 2 to 10 hours of debt been paid, next day get up, still no Internet, went on to online chat for 2 hours, chat was ended on me, called thwm again was hung up on multiple times, even tho I was been calm and asked nicely to be put through to a supervisor or manager, after the 5th attempt of calling them, I was put on mute when trying to explain the 10th time why I was calling, why I wasn't happy and asking simply what am I paying for if I can't access the Internet, eventually spoke to a guy who corrected my email address that was set up wrong, promised me he would remove the bar and should be done that day, Friday wake up, still no Internet, spent another 2 hours on the online chat and on twitter, nobody could tell me why I was still on a restricted service, said another 24 hours and they promised it would be on, so today what a surprise, no Internet again, spent another 2 hours on your online chat and another hour on the phone, was told by online chat my issue was raised with back office team and would have my Internet back on in a few hours, 5 hours later I call to check on progress only to be informed nothing can be done till Monday, this was the last straw for me, ridiculous and pointless stress caused by your company, I literally wanted to hand you my money to stay on the service but you couldn't even provide me with a basic account ownership change or provide me with the service I'm trying to pay for and my husband had paid for since September, so I have now cancelled, was told I was in a new cooling off period as I only took over ownership so I'd have no fees to pay, all good, not! Only to receive an email to say I owe £103 for leaving my contract early, after I was told I wouldn't be charge any fees, another hour of my life wasted on the phone explaining 5x I was told no fees, lady arguing with me for a good 20mins went to check with another team, left me on hold for nearly 30mins to come back and tell me I was correct and they removed my fees, so basically I would advise everyone to stay the hell away from such a disappointing and laughable company, unless they want weeks and weeks of pointless stress and no Internet even tho they are paying their bills, what a joke you are, you couldn't even pay me to use your services again, I'd rather pour acid into my mouth and poke pins in my eyes, it be a less painful task then trying to talk to anyone in your company :)”

Helpful Report

Posted 3 years ago

“0 customer service. Talk talk JUST WANT money and offer NO CUSTOMER SERVICE OR INTERNET! Time delay on phone is shocking. have no idea where the agents are based, trying to communicate is awful. Talk talk cancelled my account 2 days after going live, was told is my fault!!! After a speaking to 9 people, via online chat and via telephone, I was advised to call back in 48 hours to re order, apparently another provider was installing Internet in my property! I didn't request this and it certainly hasn't happened. i called back, guess what, I was advised, I'd have to wait another 2 weeks to go live!!!!! How can you reconnect the Internet if you advised another provider had installed Internet in my property??? What absolute rubbish! Clearly an error on there part, blame the customer then expect them to wait for a further 2 weeks, on top of the initial 2 weeks for Internet! I was advised they have more important customers to deal with, even tho this was not my fault, I'd not cancelled My services I simply just wanted the Internet! I've spent 4 hours of time completed wasted, speaking to incompetent people who offer 0 help to resolve! No customer service. Rude agents. I asked to raise a complaint which has taken me 3 people, 2 additional hours of my time, to get, well you guessed nowhere!!!!!! AVOID AVOID AVOID AVOID Do not waste your time with this awful company.”

Helpful Report

Posted 3 years ago

“Best price on compare market websites which pulled us into the deal. Choked our internet usage down to 4mbps despite claiming 30mbps. Opted to upgrade to fibre after being locked into the contract. Promised speeds of 50mbps+ but this only lasted 1 month before speeds dropped again to 4-6mbps. Contract was supposed to end 31st of March but they required a 1month notice period. Speeds are now at an all time low now we have decided to move on. A notice period on a contract that has ended is ludicrous. Slow speeds, poor customer service, surprise charges and blatant internet choking.”

Helpful Report

Posted 3 years ago

“Genuinely the worst customer service I've ever experienced. Since I first signed on with them I've have poor connection over multiple devices with no really help given over multiple phone calls. I've recently moved home. I sorted everything through their online system. Everything should've been sorted on the day of move in. I only took holidays from work to allow them to get it set it up and get my stuff in that day. The entire day, no Internet access. Multiple calls and chats assuring me it'll be sort by midnight. The next day I wake up ready to login for work and no Internet. Another call I'm told theres a physical issue that the work couldnt be completed, an escalation is raised and I'm told its 5-7 days before I'll get access. Which is truely shocking. I call again the following day to check to see how it's going and I'm told its not a physical issue preventing them from completing it but an internal completer glitch preventing my services from going live which just needs an override. Still 5-7 days for someone to just manually mark my order as complete and get me service. So I've been told false information initially and still no fix. An internal computer glitch for a company who handles Internet and home moves that delays everyone 5-7 days that's just unbelievable. I'm left with no Internet unable to work leaving me out of work with no one able to tell me exactly how much compensation I'll be receiving or when I'll be able to now return to work. I'd switch to any one else and revert back to chisel and slate before recommending talktalk”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,569 reviews