Name: TalkTalk
Rating: 1.19

“Been with TT for about 15 years. Probably had about 3 issues. Invariably Open Reach. 1st level support poor if you have tech knowledge so forum better. Always have to renegotiate renewal so no loyalty recognition. But invariably good pricing. No better or worse than any other.”

Helpful Report

Posted 5 years ago

“I’ve been with talktalk since they started as a provider,I’ve had problems over the years just like all the other providers,but they have always been resolved to my satisfaction and I’ve always found there representative most helpful and polite,after reading these comments i feel that i was with another company,i always recommend talktalk to friends colleagues”

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Posted 5 years ago

“Where do i start, I haven't had one single good experience with TalkTalk from the service to the customer service. I was a customer of TalkTalk for 3 years but only due to the fact this was the only line available in the area along with sky. I was told i would have a fixed contract at £25pcm for only WiFI but with no phone. A year in i noticed my contract gradually increasing each month until it reached £44pcm with no notification or email that it was going to. £44pcm for the worst WIFI i've ever used?!? For the first 2 weeks of having the WIFI it did not work at all, we had to be sent another box & adapters which still didn't do much. Eventually an engineer came out which fixed the problem temporarily. Fast forward a couple of weeks and the WIFI began to dip out all the time and just not working at all majority of the time. The WIFI remained like the whole 3 years of service with many phone calls and emails from my end trying to resolve the problem. Back in March 2020 i was left with no option but to move out of my flat and back to my home town due to COVID-19. This meant i obviously had to end my contract with TalkTalk due to no longer living there. I was allowed to end the contract immediately as i was out of the 24 month contract period. Firstly, I spoke to a nice guy on the phone who assured me that my contract and account was fully ended with cancellation fees being waved as part of COVID-19 regulations and just paying my final Bill at the end of the month. I then paid that bill and cancelled my direct debit. A month later i was charged for the service again which i was not even using or didn't even have????? So i rang TalkTalk again where they tried to make me pay until i explained and finally got through to them. I was then told that everything would be squashed and they are sorry for charging. Another month later in May, shock i was charged again, this time with a late fee included. So yet again i rang up to try and resolve the issue, they tried to make me pay yet again, after a long phone call they realised they were completely in the wrong . This has happened every month since March. We are now in August and they are still sending me a bill for £120. I have now been on the phone to them for the 6th time since March trying to sort this out. i am absolutely disgusted at this service. NEVER EVER USE TALKTALK they are disgraceful rip-off merchants.”

Helpful Report

Posted 5 years ago

“Where do i start, I haven't had one single good experience with TalkTalk from the service to the customer service. I was a customer of TalkTalk for 3 years but only due to the fact this was the only line available in the area along with sky. I was told i would have a fixed contract at £25pcm for only WiFI but with no phone. A year in i noticed my contract gradually increasing each month until it reached £44pcm with no notification or email that it was going to. £44pcm for the worst WIFI i've ever used?!? For the first 2 weeks of having the WIFI it did not work at all, we had to be sent another box & adapters which still didn't do much. Eventually an engineer came out which fixed the problem temporarily. Fast forward a couple of weeks and the WIFI began to dip out all the time and just not working at all majority of the time. The WIFI remained like the whole 3 years of service with many phone calls and emails from my end trying to resolve the problem. Back in March 2020 i was left with no option but to move out of my flat and back to my home town due to COVID-19. This meant i obviously had to end my contract with TalkTalk due to no longer living there. I was allowed to end the contract immediately as i was out of the 24 month contract period. Firstly, I spoke to a nice guy on the phone who assured me that my contract and account was fully ended with cancellation fees being waved as part of COVID-19 regulations and just paying my final Bill at the end of the month. I then paid that bill and cancelled my direct debit. A month later i was charged for the service again which i was not even using or didn't even have????? So i rang TalkTalk again where they tried to make me pay until i explained and finally got through to them. I was then told that everything would be squashed and they are sorry for charging. Another month later in May, shock i was charged again, this time with a late fee included. So yet again i rang up to try and resolve the issue, they tried to make me pay yet again, after a long phone call they realised they were completely in the wrong . This has happened every month since March. We are now in August and they are still sending me a bill for £120. I have now been on the phone to them for the 6th time since March trying to sort this out. i am absolutely disgusted at this service. NEVER EVER USE TALKTALK they are disgraceful rip-off merchants.”

Helpful Report

Posted 5 years ago

“Awful customer service. Avoid at all cost. 3 years ago my internet stopped working and I called these guys every single day. The most frustrating experience of my life, they can hardly speak or understand English. All customer advisers are incompetent and useless. I even cried of frustration. Long story short, I stayed 3 months without internet, they would promise that someone from open reach would come the next day to fix the problem with the line and no one came for 2 weeks. Actually no one came at all. not even a call to follow up with my complaint. when I asked for time off work, and I was at home, still no one turned up. Called these people again, and they said that someone came when I didn't hear a knock on the door. It would have been impossible for me to miss it. I cancelled my DD with them 1 month before my contract ended and changed to a better internet provider, and only last week I've received a letter from them seeking legal advice when I raised so many complaints and no one came back to me. I called the company the case has been sent to and they could not be more unhelpful. Worst experience ever and I hope this company goes bankrupt. Their internet speed isn't even that great. Avoid people”

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Posted 5 years ago

“I will not expand on why I have tried to give zero stars, the reasons are already posted on here many times. If you’re considering Talktalk, before you sign up, try to contact them by email, or phone, but give yourself at least half an hour before you make progress, and don’t expect much progress.”

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Posted 5 years ago

“God awful company had issues from day one. Latest is reported a complaint on 8th of July and it has still not be resolved spent two hours twenty minutes on the phone to them today most of which I was on hold for and still got nowhere. Do not sign up to them avoid like the Covid-19 for if you do sign up you will regret from day one. World’s worst company.”

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Posted 5 years ago

“Everything went wrong in June 2020. Internet dropping out. Tried many excersises as advised by Tech Services. No improvement. They booked an engineer to call on a certain date and they did not turn up. And at another date shortly after the failed call I was advised by Text that I missed the call of the engineer, I checked again on my CCTV and found that no engineer called on that day or on the date of the original booked date. I complained to customer services and I think they said that they would sort it. I was eventually charged for £30 for "not being available on the second visit" for which no-one came. I am going to see if I can complain straight to of-com. At a time up to this theft by talktalk I would have recommended them to others, but not now. I also have my suspicions about openreach not maintaining their equipment or not giving proper feedback to talktalk. So I advise people to keep away from talktalk for their own well being, Oh! maybe it is all Covid 19's fault”

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Posted 5 years ago

“Just a horrible, horrible company. I cancelled our internet using Facebook message on the 14th of June, I gave all the required information. Name, address, account number and phone number. Talk talk came back and insisted I have not passed security and kept sending me a link to login into some portal even though I told them repeatedly that I had forgotten my login details. They then hounded my wife so much by text that she became quite upset, I explained this to talk talk but they did not care they just sent a FINAL DEMAND message which has now upset my wife even more. This company is money grabbing and ruthless, they are only interested in one thing - money. Just avoid them please.”

Helpful Report

Posted 5 years ago

“I had to put one star as 0 stars was not an option! Internet utterly unreliable, drops out during online meetings, when streaming tv programmes - endlessly buffers & won’t reconnect. They have charged me for films that I haven’t purchased! Not a one-off but 3 times! Trying to get the money back for these took hours, only to be charged again! Customer service is woeful - rude, ignorant, insulting and unhelpful. After several months of trying to resolve this I am trying to leave but they want to charge a breakage fee! Disgraceful service both technically and customer service,wish I’d read these reviews first! Do not touch them with a barge pole!”

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Posted 5 years ago

“I wish i could give 0 stars, Here's a story for you. We were with Bt but moved house. Bt unfortunately messed everything up so we decided to switch from Bt to Talk talk, What a mistake that was, turns out that Bt was the least of our troubles. After initially speaking to talk talk it was explained that although our new house had a phone line, there was no master socket and one needed fitting. All good and a engineer will be with us on the 30th the day it all goes live. Turns out this was complete b*llocks, and this is where all the lies started. Firstly in 2 seperate conversations on the 30th we was told that an engineer will be with us as soon as the account goes live, turns out this was about as true as prince andrews trip to pizza express, and no engineer turned up. Morning of the 31st we call up to see what happened. They apparently couldn't activate the line due to no dial tone and therefore couldn't activate our account or line till an engineer comes out to install the master socket. The same master socket we were told could not be fitted till line was activated. Now i'm no genius but that leaves us in a bit of a conundurm, a weird twilight zone with no internet available. Maybe bearable if my 11 year old step son wasn't a fortnite obsessed kid who is probably going to hold this against his mother and me in his upcoming teenage years which results in years of rebeliousness and our impending doom. Anyway.. I decided that may be talk talk wasn't for me, I called them up on friday after work to explain that they were rather unhelpful and the lies didn't help, so therefore i would like to cancel. That's where "kevin" if that's his real name informed me that i can't cancel as my account is not active yet, Now i suspect that kevin wasn't expecting me to send him round in circles looking for the standard answers on the sheet in front of him. But to say i confused the poor lad is an understatement. He eventually gave me a number for the Joining support team. Who i eventually got through to and cancelled my account and should receive an email in 24 hours. Guess what? No email received. Skip to today the 3rd August, I get a phone call from my partner to inform me that openreach are here to fit the master socket. Well well well, talk talk seems you trying to tempt me to stay, unfortunately for you this isn't 3pm in a nightclub and i haven't just done 5 shots of tequila. I will be attemting to cancel what feels like an illicit affair again tonight and hopefully will make some progress.”

Helpful Report

Posted 5 years ago

“Dear All I would like to share my experience with TalkTalk . After a long time with my previous internet provider i decided to switch, which as it turns out was a very bad idea (at least with choosing this company). I did apply online on the 19th of June and being informed that i will go live with TalkTalk on the 6th of July which obviously never happen , not only didn't have the service i wasn't even had the router by that time . Considering the situation of Covid-19 i was patient and wait but after two days my previous provider stop the services leading me with nothing . After waiting 2 hours i was lucky to have a response from someone on the online chat and being told that on the 8th (two days after they haven't even post the router ). Previous week i called and ask to cancel my order as they failed completely of their promises and i was informed that i cannot do that because as they said they send me another router believing my first one was faulty , i was advice to wait another 3-5 working days , 9 days had gone and nothing is been delivered , so as i clearly see that the are fooling me i call them again asking for the cancellation of my order ending up the person on the phone hang up to me as soon as i told them that i will send my lawyer As i would not like to make my story massive i will take you straight to today been 3 and a half weeks with no internet in my household and every time i contact TalkTalk in any way (online chat, phone, email ) the only reply i get is that i have to wait 3-5 days more and that they are really sorry ! In conclusion the customer service is beneath zero , help support poor and Management team absent !”

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Posted 5 years ago

“I would prefer to cut my wrists than use this useless company. A complete waste if time and the worst customer service possible! Avoid at all costs.”

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Posted 5 years ago

“The customer service is the worse in the UK Without a doubt. Prices are higher than any other provider! Internet connection is just fine but not as good as other providers.”

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Posted 5 years ago

“Well, I can’t complain at all. Been reading the reviews, wondering if we are in the same Company, I have had nothing but courtesy from them. Agree it does take a long time troubleshooting etc. But solution is found. Thanks TalkTalk.”

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Posted 5 years ago

“Signed up online. After that, just a time consuming catalogue of errors. I have lost count of the number of people I have talked to or messages I have sent. They gave me a date when I was supposed to go live but with 4 days to go, nothing. Now we are without a service for 16 days and still no response. The people I have spoken to promise to get back but either need to refer to another Manager, or do not get back at all. Complained through Resolver and getting close to taking matters further. On the first call I had to repeat my details about 8 times. The worst service in all my years. Shocking.”

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Posted 5 years ago

“Very bad customer service tried to talk to manager for past five weeks but never had received a call from any of the manager West more than nine hours on the phone over 4 session.”

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Posted 5 years ago

“Disgraceful business practices, not complying with their contracts or trying to correct matters.”

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Posted 5 years ago

“Sad to think but at one time I have had multiple phone accounts with talktalk which I used in all my rental properties, I am presently down to my last account which is at my home, which expires this Aug 5th 2020 when I will be running for the door. Boy this Company that started out so well has progressively gone downhill fast in the last 5yrs, I remember when it used to offer a 24hr 7/7 Service, they have sinced dropped that ball and I remember when they used to answer via a GB Call Centre' then they decided to rent a voice from Asia. Walk away, there are lots of providers all baying for your Business. Why am I convinced this Review is worth only 1 star, well for months I have put up with either no internet or a 3Mb download speed with more drop outs than you could count, they would do better with 2 tin cans and some string, time for change. Mr Spence Eng”

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Posted 5 years ago

“Cea mai slaba companie,cand ai nevoie nu exista internet si nu este acoperire nici macar in 10m patrati”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews