Name: TalkTalk
Rating: 1.18

“I have had no internet connection for 3 weeks, due to a neighbour’s electrician damaging our cable. When I first rang I was told this was a regional problem, so would not be able to book an appointment. Once the regional problem (that was not affecting me) was resolved, I was told I would be visited by an electrician in 24-72 hours. After 4 days I rang again and was told I would have an appointment the following day. On the day of this appointment when nobody arrived, I called again to be told I would have an appointment in 4 days - again nobody arrived. I called again to be told my appointment has been rearranged for 5 days later. Both myself and my flat mate work full time from home and have had to spend a lot of money to hotspot from mobile phones, Talktalk said they could not provide us with any sort of temporary hotspot. Talktalk have been incredibly unhelpful and unable to provide any sort of service to resolve our issue. We will be expecting refunds for our lack of connection despite paying our bills, and plan to change provider. Avoid signing up with them.”

Helpful Report

Posted 5 years ago

“Here are 5 reasons why you should not bother AT ALL, choosing TalkTalk as your internet supplier. 1) Their telephone system: There is no way of getting directly through to the department you want, and if you don't know your home telephone number (for example if you just wanted internet and had no interest in having a number in the first place), then you cannot just add your postcode for your account to be set up, you literally have to type in random numbers until the automated robot puts you through to a real person. 2) The complaints department - there is no way to directly be put through to a manager - they have to call you back. I'm still waiting and its been over two weeks. I picked up from a number which promptly hung up on me and received a text saying they were sorry to have 'missed me' and they would call back at a set time and provided a number should this not be convenient. I called said number and guess what? It took me straight through to the main system again and was not passed through to a manager in the complaints department, because (you guessed it), that wasn't policy and they had to call you back, which they have still not done. Pure idiocy. 3) I am yet to have full working fibre, which I was meant to have installed in August. The first person who came round to fit my router said that for some reason he hadn't been given the job to do the fibre, they had given it to someone else. He phoned the job allocation people who said the guy would be there between 1-4pm. I was never informed about this second person coming, just the first and was told to wait between 8am and 1pm. This second guy who was meant to come round and install the fibre never showed so I wasted an entire day. They then said they would be round on another day, however this next person didn't install it properly. I phoned on multiple occasions and each time my package kept being cancelled and re-set, but as the only way to set it up properly? At no point was my original plan reinstated...I am still waiting to receive the deal I originally signed up for I mean WHAT??? 4) I signed up to TalkTalk in order to receive a specific deal - Amazon Prime free for a year and fastest fibre plus or whatever it's called all for £26 a month for 18 months. Thus far I have STILL not received this deal after calling multiple times and I believe having 3 or 4 different contracts being sent out (NONE of which have mentioned the prime - I haven't got a code or anything). 5) And here's the real kicker. Each time one of these 'new' contracts has been sent out, at the bottom of the confirmation email, there has been an 'admin fee' charge of £60. I am shook. I mean honestly, can you be serious? Can I get through to anyone to actually complain about this and say I am in no way paying this? Can I hell. I am giving TalkTalk one last chance this month to make everything work - and sorted so I don't have to ever go through their awful, flawed customer service rigmarole again and if that doesn't work I don't care if I get worse internet elsewhere, as a new customer of just a few months I will be leaving.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting staff don't know what there doing cant understand anything you ask them. just today i have spent over an hour on the phone with them there useless.”

Helpful Report

Posted 5 years ago

“Hi I have talktalk broadband I'm not satisfied with it at all it always disconnect and when ever I call them they promise to solve the problem but nothing has changed and I'm tired of all this game I really don't know why I am playing them I need to stop my contract with talktalk.”

Helpful Report

Posted 5 years ago

“Avoid at all costs.... Avoid at all costs.... My 18 month contract ends February 2021 and all I could ever get was a maximum of 2.1 Mbps download speed .... Upload speed 1 Mbps... I'm letting it ride... Talking to the customer service team on many occasions did not go down too well.....all they do is send out engineers... (Plusnet)....and give you another router...with the promise of a speed increase.... I could go on..... Trust me........ .....Do not.... .............DO....NOT...... Go with talktalk. You will regret it. I was miss sold my contract, under the understanding that I was getting up to 11 Mbps... Anyway I'll leave it to who ever reads this to take this as a friendly warning.... Do not join talktalk.”

Helpful Report

Posted 5 years ago

“Avoid at all costs.... Avoid at all costs.... My 18 month contract ends February 2021 and all I could ever get was a maximum of 2.1 Mbps download speed .... Upload speed 1 Mbps... I'm letting it ride... Talking to the customer service team on many occasions did not go down too well.....all they do is send out engineers... (Plusnet)....and give you another router...with the promise of a speed increase.... I could go on..... Trust me........ .....Do not.... .............DO....NOT...... Go with talktalk. You will regret it. I was miss sold my contract, under the understanding that I was getting up to 11 Mbps... Anyway I'll leave it to who ever reads this to take this as a friendly warning.... Do not join talktalk.”

Helpful Report

Posted 5 years ago

“Bad experience From customer service to engineer! All is a rubbish!”

Helpful Report

Posted 5 years ago

“TalkTalk provides very very bad service. Landline monthly call charge keep increasing and when I want to cancel it, found evasive. Made to wait and wait then incompetent and rude advisors hang up. There is always very long waiting time to get response and then no result”

Helpful Report

Posted 5 years ago

“AVOID !!! TALKTALK !!! VERY POOR CUSTOMER CARE !!! TALKTALK !!! LOOK AFTER YOUR CUSTOMERS !!!”

Helpful Report

Posted 5 years ago

“TalkTalk has to be bar far the worst providers and even worse for dealing with customer complaints”

Helpful Report

Posted 5 years ago

“TalkTalk has to be bar far the worst providers and even worse for dealing with customer complaints”

Helpful Report

Posted 5 years ago

“I had the same problems with TT as the people below. Cancelled my contract because I was moving house, they never responded and continued to charge. When I was finally able to speak to someone on the phone they completely ignored the issue that I wanted to discuss, i.e. that I had already written to cancel the service altogether. They sent a debt recovery agency to me and said that they had replied to my letter but it was me who never got back to them. In the end I had to go to CAB to get help. I'm not finished with them yet but the whole experience has caused me so much distress that I never want to use their service again and I cannot recommend it to anyone. The worst customer service, rude, abrupt, ineficcient. All they want is money and keep you tied to them for as long as possible so they can take even more money out of you. TT is all about themselves, they do not listen to the customer or discuss anything the customer may wish to discuss, they only talk about what THEY want. I've never experienced such a bad provider, it's got to be the worst company out there. And I was a customer for 5 years and paid by direct debit, never defaulted ... just because I wanted to cancel the service, this is what you get. Totally unprofessional.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service...speed is consistently half what it should be and there's NOTHING super about their super hub...more than one device connected then forget doing anything for the next few days!! Con Artists”

Helpful Report

Posted 5 years ago

“TalkTalk has to be bar far the worst providers and even worse for dealing with customer complaints. the customer service team are abrupt and rude. I have had so many problems with them one of which was when they stopped my outgoing calls without a courtesy call or txt. After paying the bill they informed me that I would have to pay a further bill matching the same amount for the coming month which they couldn't possibly predict how many calls I was going to make. A couple of weeks later they went into my bank account and withdrew the amount. Furious did not even come close to how I felt. they did however agree to put the money back into my account but insisted that it would have to be paid in instalments on top of my bill each month. I think not. I paid the bill simply so that I could leave this awful company who has no compassion or respect for their loyal customers the absolute worst. DO NOT BE PROVIDED BY TALKTALK. This is just one of many complains I have against them, who incidentally were also called out on BBC watchdog earlier this year. one word summery. awful.”

Helpful Report

Posted 5 years ago

“On 14th August, someone from an organization called something like Quick Switch, compared what I was paying my current provider for telephone, broadband and television. I was given a much better price for Talk Talk, and made the switch. On 19th August the new Super Router and TV box arrived, with a letter saying the switch over would take place on 21st August. I had the new equipment installed on 21st August, and only then discovered that I had made a big mistake. It did not record, stopped in the middle of programmes, showed only subtitles but no pictures on some programmes. I telephoned my previous supplier saying I wished to change back to them, but found that the order for the switch was given as 6th August. I telephoned Talk Talk and they also claimed that I 'phoned them on 6th August, and that now I had run out of what they called 'cooling off' time, and must pay a cancellation fee. I asked how I could decide whether or not I was happy with their service if I was unable to try it until I had the equipment. I told them I did not place any order on 6th August, and they agreed to look into it and get back to me. Needless to say, they didn't. I 'phoned again, but was told that if I wish to cancel I shall have to pay their cancellation fee. If anyone asks you to consider switching to Talk Talk, don't. ABSOLUTELY DO NOT.”

Helpful Report

Posted 5 years ago

“On 14th August I was approached by someone from a company called something like Quick Switch, who compared the price I was currently paying my provider for telephone, broadband and television, and was offered a much lower price. I signed up. On the 19th I received the new super Router and TV box and a letter saying that the service would go live on 21st August. I had it all installed on that day, but quickly found that I was unable to record programmes, can only get sound on some programmes, that it would stop in the middle of adverts, and then play them again when I pressed forward. By 23rd August I had had enough, and wanted to go back to my previous supplier. However, they informed me that I placed the order on 6th August, and that therefore my 'cooling off' period was already over. I explained that I did not place any order on 6th August, and asked how you could expect to decide whether you were happy with Talk Talk if you had not even had an opportunity to try it. Was promised they would look into it and see who placed the order, as I certainly didn't. I was told they would get back to me. They didn't. Eventually I got back to them, and was told that if I cancelled I would have to pay a cancellation fee. Warning: If anyone tries to persuade you to change to Talk Talk, DON'T. I have now heard of others who have had similar bad experiences with them.”

Helpful Report

Posted 5 years ago

“absolute a sham of company do avoid, i can go on for days with this but i'm just going to keep it simple. This company fails to provide you with a service and then blames your mechanics for the issues. I have prepared a bundle and will be taking them to court as they billing me and adding a late charge fee, obviously i will not be paying, their call centre is based in the Philippines who, these act as if they have received the pinnacle of professional training (far from it), will be going back to BT”

Helpful Report

Posted 5 years ago

“If you ring customer service they tell you to email. If you email, they tell you to use chat. If you leave a review, they direct you to use Facebook or Twitter. Does anyone ever help you? I managed to get some help on the phone. I was told I would get a call back from a manager...this hasn't happened. So I rang again and was asked to email. I got an automatic reply telling me to use chat. When I use chat, I get disconnected half way through the conversation. It isn't on. It's anxiety inducing. I don't know how they are still going!”

Helpful Report

Posted 5 years ago

“Worst service I request to cancelled my contact still they are charging me”

Helpful Report

Posted 5 years ago

“After numorous phone calls, four days later still without internet, customer services a complete joke, just keeps saying we are looking into it, what four days later. Talk talk leave vulnerable people just that vulnerable. I’ve given you one star, that’s only because there isn’t a zero. On the phone again still no further forward, you have until 5 o clock tonight talk talk to get our internet working and compensation for the days we haven’t been able to access it Or we leave with no cost to us, the contract has been broken by you. Would not recommend this company.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews