TalkTalk Reviews

Name: TalkTalk
Rating: 1.18

1.2 Rating 1,600 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just had a long telephone conversation with a very lovely, patient lady called Sahar at Talktalk. I could not fault her help - the systems are temporarily down there so she was helping me through the procedure from memory. My problem was how to update my router to WPA2. I Got there in the end ! If you ring and get 'the ring back later, our systems are down 'etc just hang on and you will be connected to a human being! I rang at bang on opening time of 9am and got straight through. Nice to be able to give a good review, as most people only leave reviews to say they are displeased with the service. Credit where it's due on this occasion.”

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Posted 5 years ago

“This is now November in May I joined , still waiting on tv service ( but I’m still paying for them ) pissing me off !! Been online help and called so many times , someone was meant to come and install everything for me , but no one turned up still !! I pay £35 a month for shitty internet , honestly if you are planning to join , Please DONT!!”

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Posted 5 years ago

“Been with talk talk few months , broadband is the worst, still waiting on tv getting fixed , honestly I wish I went with another company 10outof10 of 💩”

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Posted 5 years ago

“If I could of rated talk talk with no stars I would of! I have experienced the poorest quality and the lowest standard of customer care! I would highly recommend NOT to use this company for anything”

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Posted 5 years ago

“Absolute shambles from start to finish!! Booked a technician to install broadband but they didn't send me a router! Then had to wait a week for it to arrive, which didn't work when it did. So they organised another technician to come out (a further 3 days away) and he couldn't sort it out because head office had lowered my speed. I then called them to request the original speed/package I asked for and they said that they would another 10 days before that would go live!! So I asked to cancel and they charged me from the originl set up date! So they basically charged me for all this hassle when I was having to work in coffee shops and find broadband else where. Absolute clowns!!”

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Posted 5 years ago

“Absolutely terrible customer service. Whether by phone or live chat you just hear the same stock phrases over and over again and are guided through a useless troubleshooting procedure. If you call again, they insist you do it again. Huge delays while India tries to talk to UK engineers (engineers are OpenReach and excellent) and no actual interest in solving problem. Live chat and phone calls very slo w and disinterested operatives read soulessly off a script and don't listen. Was without WiFi for days and wasted hours trying to get them to understand. Avoid at all costs.”

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Posted 5 years ago

“I would not go anywhere near TALK TALK. They have pursued me now for over a year for alleged bills caused by their company structures which prevented me from closing my account. I raised an action with the ombudsmen, they were asked to apologise, my account was closed, final invoices settled and now a further 3 months later they are pursuing me again for more money. This whole action has already lasted 10 months and been extraordinarily stressful. Please save yourself the stress and avoid.”

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Posted 5 years ago

“If I could leave 0.5 I would. I've had broadband, but it's been sketchy, more of a skinny band, an anemic band, an anorexic band, a band made of highly taught buffering face. But it was the cheapest available so I was like, hey, you pay for what you get. And I should keep a keener eye on my ingoings and outgoings I know, but when I found that the contract had ended and they had upped my monthly fee by a third without letting me know (ok, there is an email in my spam filter somewhere, but come on) 20 months later I'm £200 down. I call. I explain the situation. They send me around the phone lines for an hour, and then someone says she'll call me back. She sets a time. She sounds genuine. Do I get a call back? Do I {expletive}. So, don't bother. Awful. Origin are the new talktalk, providing the service and prices talk talk used to before they started taking their customers for granted.”

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Posted 5 years ago

“very bad company, for commissioning, it took 3 weeks, the technician came, he put the cable through the window, I could no longer close my window, I had to contact talktalk several times so that he sends a technician back to run the cable normally, the technician only returned a month and a half later. In August, I left England, so I decided to terminate my contract, I contacted them on August 24, 2020 on the chat, the agent confirmed to me that my termination will be effective on October 11. past the month of october i still receive invoices, i get back in touch with them, they made me change agent 4 times, more than two hours online with them, they tell me that my contract is still active, that 'it will only be terminated on November 21, that I will have 100 pounds of termination fees and that I have to pay for the months of October and November ... customer service is really catastrophic ... unprofessional, liars, and endless waiting time ... really disappointed by this experience”

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Posted 5 years ago

“Missed the install date, the tech never showed up or called saying they couldnt make it so wasted my whole day waiting for nothing. Then after calling and waiting on the phone for a hour they said best they could do was set another appointment 2 weeks out.”

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Posted 5 years ago

“Terrible customer service. I called 20 days ago to set up my final bill and the agent told me I could split the payment in 2 months. Today I received a message saying that my payment was overdue, so I called the customer service and the lady told me there were no notes regarding my split payment. The next month because of this (their) mistake I will have to pay a fee charge for "delayed payment". I find all this frustrating and unprofessional. Not only I have to pay extra for a mistake I didn't make, but I had also been a victim of a payment system that doesn't make any sense. STAY AWAY!”

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Posted 5 years ago

“Been talk talk customer 9 years but the service is so bad now . Been complaint logged with them the last 6 weeks .been on phone constantly, been on live chat also all of which has been useless. Been paying for 71mbs at some points been as low as 13.7. 4 engineers visits 2 new routers still no good . Left contract early this week now they think they're going to charge me for leaving. Ive rang the about that another useless call cant be sorted until final bill comes. I will not be paying for it. Can't wait for new provider to take over 3rd Nov.”

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Posted 5 years ago

“WORST EVER EXPERIENCE AND WILL TAKE A COMPLAINT AT THE HIGHEST LEVEL. NO RESPECT TOWARDS PEOPLE WITH A DISABILITY”

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Posted 5 years ago

“I don't often write negative reviews but I've had such an unpleasant experience with TalkTalk lately that I thought I'd warn others. The speed has never really been a problem, it's a solid 15 Mbps as promised (we don't have fibre in the area). It's the strength of connection which drops out many times a day that's the problem for both of us working from home. It's been a very stressful couple of months with the connection dropping out during important meeting, client calls and what not. I have used live chat first to "troubleshoot". We didn't fix anything. I was sent an email on how to check it myself which I did. It was still bad. I went on live chat to request a £40 engineer appt which resulted in nothing. I asked for another option, which was a £65 engineer appt which also solved nothing. At this point, over a month down the line, I am £105 out of pocket and very frustrated as you can imagine. I went on live chat again where I went through the same "troubleshooting" procedure I've done many times before and then I was told that the speed was fine and above what is promised. I didn't complain about the speed. (this was 2 hours into our live chat by the way). So again, I explained in plain English numerous time that the connection drops out numerous time a day, both wifi and wired. At which point, they left the chat. Having wasted 2.5 hrs I was beyond annoyed so I tried getting through to someone via he phone. I thought I could reason with a person. When I finally did get through I was told to do the exact troubleshooting checks AGAIN. I told them I've just done them and then explained the situation. The person on the other end couldn't do anything but read off the script. She read why they won't refund the money and asked me if I want "troubleshooting guidance" emailed to me... It felt like talking to a wall. I will definitely be changing providers. Absolutely horrendous customer service.”

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Posted 5 years ago

“SOOOO BAAAAAD”

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Posted 5 years ago

“Absolutely disgusting. Have tried for 3 days to cancel my broadband. Gave them my mobile number to ring me, nothing, no call. Would not recommend this service.”

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Posted 5 years ago

“We have had no internet for a month! Total loss if internet actually coincided with work completed by their engineer in an attempt to fix intermittent signal. We were told it was our router, we got a new router. Then it was our house so booked an engineer who never came. Now it is openreach who have done nothing for 3 weeks. We have complained to a manager who typically didn't call us when they said they would. Now we have asked for a call from the CEOs office. I will be leaving as soon as I am not penalised for doing so. Awful service!”

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Posted 5 years ago

“The engineer turned up - saw it was a bigger job than probably thought as had to get cabling into flat as no existing sockets -should have known this before as filled in the painfully slow 4 text questions previously.... said would be back that afternoon.. didn't turn up. Went through almost 60 minutes of "live chat" to reschedule via overseas call centre - lots of delays as they calling UK to check whats happening - got confirmed date and guess what -no show again... Went hrough another overseas call centre with lovely lady in Africa trying to call engineer in UK, who then told me that the appointment was at the exchange, not at the flat.?! Said it doesn't work like that, then just cancelled - at least that was easy... Talk Talk -Openreach are letting you down very badly...”

Helpful Report

Posted 5 years ago

“Firstly, the customer service is poor,as I asked for almost a month now for them to fix my telephone, but they still haven't. For pricing, they give very little for too much money. For example, they give 67mbps for £26 per month,whereas Virgin Media offer 108mbps for £24 per month. If you try to switch, it is not an easy process, as they will just blatantly ignore you and if they actually listen, they will force you to pay a huge fee, just to switch. Bit by bit they are slowly milking your money. Never choose this Wi-Fi company.”

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Posted 5 years ago

“Awful company to deal with. Their customer service is shocking. They don't have any knowledge of how to deal with broadband issues. I have had reoccurring issues for months and multiple phone calls and new routers haven't fixed the issue.”

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Posted 5 years ago

TalkTalk is rated 1.2 based on 1,600 reviews