TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,610 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,610 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are a cheap provider but in this case you are getting (or rather not getting) exactly what you paid for. No customer interface, overseas call centres who are unable to assist past the basics, no online help and poor standard of Broadband and TV Service. Our current problem is their online security and they have advised us that they have "lost the phone number of their security provider"... no that is poor”

Helpful Report

Posted 7 years ago

“I think talk talk gives cheaper broadband deals than other providers but their customer service is unbelievably bad. I think their call center is in India, sometimes they don't understand some simple instructions. I think talk talk communication is very bad. I was with talk talk for many years now. Last time on my contract renewal, I called them. Several times after I talked to a machine, someone answered the phone and I told them its my renewal and I'm looking for a good deal. They didn't bother to listen to my requirements, they just gave me a regular deal which is lot more than I'm currently paying. Basically they told me taken it or leave it. I didn't like the attitude of this female advisor and she got this accent that very difficult to understand. I said I'll call later. I called two more times but all occasions I got someone very rude, ignorant with very heavy accent. I got really frustrated and I asked them to terminate my contract at the end of the month and stared to check other providers. After day or two gentleman from talk talk called and asked would I change my mind if he offer this deal and it was a good one and I agreed. I think the biggest problem talk talk have is customer service. I don't mind what country they answer the phones from but they need serious training of customer service, respect, accents etc.”

Helpful Report

Posted 7 years ago

“Talk Talk is the worst company ever. We ordered internet one month ago and it still isn’t set up. This is not the worst though: we constantly had to contact them about updates because they did not tell us anything. Also, their customer support is full of incapable employees who are not responding to questions and never know what’s going on. This is really the worst experience, they kept us uncertain and frustrated. When we wanted to cancel our contract (which didn’t even work yet) they just kept transferring us from one department to another and said that they cannot cancel our account. This is beyonf frustrating and I do not recommend Tak Talk to anyone!”

Helpful Report

Posted 7 years ago

“0 HERE IS MY EXPERIENCE WITH TALKTALK: My broadband line supposed to go live on 19th of February 2019 . An engineer came on 19th , he set up the line and left , i have connect the router by myself and there was no internet . I called the customer service they said it will go live at 12am midnight . Anyway on the next day there is still no internet , on 20th of February i called the customer service again , on my call they have checked my internet and they have told me there is a network problem so they pass this problem to manchester network team and my internet will be fix within 72 hours ( 3 days ) . On 23rd of February i have called them because there still no internet and after my 72 hours have passed . The customer service team told me again they will make problem as priority and they will send this problem to the network team in manchester , and it will take again 72 hours , this time customer service promised it will get fixed . They told me wait till Thursday 28 of February. I was still patiently waiting still 28th of February but they did not fix . I called on 28th of February and Believe me the customer service told me again they will forward this problem to their manchester team and they will have contact me by 48 hours , today is 2nd of march but still they did not contact me so i called again to customer service in the morning , their customer team feed me lies and tell me network team tried to contact me yesterday. Funny thing she told again their manchester network team will fix this issue within 24 hours .... My question is if TALKTALK deal this way with their first customer i wonder how they deal with the existing customer . They have puppet customer service team who speak over the phone and basically useless. Talktalk is cheap and cheap service you will get .”

Helpful Report

Posted 7 years ago

“No internet for two days. Previously off a few times before that as well. Rubbish diagnostic service on text messenging service for two days until called customer service line direct. They Immediately diagnosed a faulty router and did replace it next day which was appreciated. Went on chat line to complain but when asked about credits and how to save the chat discussion they cut the chat short. I used both live chat line and telephones over the period. Their Testing of lines took ages.”

Helpful Report

Posted 7 years ago

“I moved house and tried to transfer the account ownership to the new tenant. Months later, after downloading, printing and completing direct debit mandate forms that were sent in the POST (the most old fashioned process I have ever heard of), account ownership was still not transferred and internet was switched off for the new tenant. Customer services were useless, they sent me on to the sales team whose only proposed solve was to terminate my account, pay an early termination fee and set up a new account for the new tenant. They were completely useless. Will never use this company again.”

Helpful Report

Posted 7 years ago

“Worst Service ever. I have had 8 calls to Talk Talk (Each being 40min to 1 hour and costing £9-£11 per call). Three engineers visit, the service still isn't working. After spending over an hour on the phone yesterday discussing compensation and a refund, I was due a call back today to action this. No call back happened .(This is my 3rd call back that did not happen). We are now having to explain the entire situation again to another person who has no notes about anything and is saying the direct opposite to everything that was discussed in depth for 1 hour yesterday. The service does not work and now its a nightmare to try and leave the contract and get my refund. STAY AWAY FROM TALK TALK, absolute nightmare broadband service and a customer service team that is based all around the world and none of them seem to be able to contact one another. No one does anything, staff in South Africa, Middle East, Philippines and none of these teams are connected. Absolutely appalling, and so far, just calling them to try and get a service to work has cost me close on £80 in phone charges.”

Helpful Report

Posted 7 years ago

“WORST COMPANY EVER!!! CHARGED £200 AFTER SERVICE WAS “DISCONNECTED”. PLEASE DO CHOSE THIS COMPANY AS A PROVIDER. THERE IS NEVER EVER SERVICE. WORST COMPANY!!!”

Helpful Report

Posted 7 years ago

“So much for “ Talk Talk “ should be “Text Text “ as the company doesn’t seem to want to converse over the phone they put you through to someone who texts you asking what the problem is then it takes forever for them to answer your text message , during the text messages they tried to persuade me to upgrade !!!! personally I can’t wait until my contract finishes .”

Helpful Report

Posted 7 years ago

“Mis leading information. Very ignorant to everything a customer say as they just continue what they were saying & repeat like they are a robot. Very blunt. No consideration to nothing. They think they are always right & we customers & others like engineers are wrong. When they receive from customer & engineer same review & put on the spot they chose to cover themselves up by making false allegations. There is a definite red flag going on here. Somethings suspicious in this behaviour. We should be worried & I’m alearting all to be careful.”

Helpful Report

Posted 7 years ago

“I’m warning all to stay away from Talktalk services. This is a loyal customer whose making sure they don’t try and use or confuse others like they already done to me & I’m stuck for the next 18months. Yet I hate them so much after all that I’ve through. It’s terribly wrong & they are getting away with it. They should be reported as black listed company. I’ve gone through similarities to all who have had bad experience but nothings been done to stop or fix. So this is our only way in helping ourselves from this problematic service. We don’t need this nonsense. I cannot wait to leave them.”

Helpful Report

Posted 7 years ago

“Talk talk shouldn’t Exists & should close Down effectively. They don’t listen & lie constantly & cheat customers. They are disgusting useless & I cannot wait to leave them. All they care about & want is your Money. For all to stay clear & away from this failure of a service. They are fake & I cannot wait for those behind it to lose their jobs in continuing to deliver appalling everything they do. Whatever that is?”

Helpful Report

Posted 7 years ago

“The worst service ever. They keep you waiting for ages to answer calls, can't answer your queries, generally really poor English, cut you off part way through a conversation, say you have not phoned when you have (I log my calls) don't ring back (now been promised 4 times), lost legal correspondance (which was signed for by them). My issue has been going on 5 months. Still not resolved. I thought this was inefficiency but I am now wondering if this approach is actually their approved tactics for handling complaints.”

Helpful Report

Posted 7 years ago

“bad internet speed and the customer service the worst i have ever experienced avoid talktalk”

Helpful Report

Posted 7 years ago

“I would class this company as fraudulent..........l Staff are very rude,arrogant,talk over you,never put anything on their system as they say they do,,,,,,,,,,,,,,,,,,,,,you need to steer well clear of this company,full of promises,all staff have English names which is a cover up and a con,why I know this I have spoken to talk talk many times and when I tell them who I have spoken to they will answer we have no one working here by that name LIES,LIES,LIES AND MORE LIES.”

Helpful Report

Posted 7 years ago

“Aweful on boarding experience”

Helpful Report

Posted 7 years ago

“Pls return the money you have taken from me. I told you in Aug '17 and also Jan '18 to close a business account. I rarely check said account so presumed it had been done as was a simple thing. Don't fob me off anymore. Email thread proofs available on request.”

Helpful Report

Posted 7 years ago

“My mate has TalkTalk and it is horrendous 3mb/s download and 500kb/s upload are you having a laugh TalkTalk”

Helpful Report

Posted 7 years ago

“I don’t think I have ever dealt with a more inept and rude company. I had been with TalkTalk for 18 months, and during that time my internet cut out maybe 11-12 times. Dealing with this means having a one-hour phone call while the company runs a series of ‘tests’, which eventually work and restore the internet. I would ask them every time, ‘if you can repeatedly fix this reoccurring problem from your end, then why does it keep happening?’. I would receive a vague response. This culminated in December 2018, when I didn’t have any internet whatsoever for two weeks. They were initially reluctant to send out an engineer, and when they finally did, the engineer concluded that the problem was with a faulty router, and that TalkTalk need to send a new one. After another extremely long phone call with yet another rude customer service rep, who repeatedly denied that it is TalkTalk responsibility to send the new router (again, despite THEIR engineer saying otherwise), I was eventually passed onto a manager, who apologised and said that it is indeed their responsibility, and that they would send a new router right away. I might add that no refund was provided for the half a month I had with no internet. I was promised a call from a customer complaints department, which never came. I cancelled my contract on the 17th December and was told I would have to pay for the following month. I received a bill on the same day for £29, and an email on the 19th December assuring me that that was my final bill. I then received another bill on 16th January for another £29, despite the fact I’d already received an email stating ‘final bill’, and that my final date at the address was the 17th January. I cancelled my direct debit, assuming that this was a mistake on TalkTalk’s end. Wrong. Apparently, the process is that I was to be charged the full £29 for the dates between the 15th (when the bill is normally generated), and the 17th Jan (my final date), and that I would be reimbursed the difference. None of this was made clear during the cancellation process. Instead, I was charged an additional £12.50 for cancelling the direct debit. When contesting this on the phone with the extremely rude manager, Angelique, I was told that they would never have sent an email out saying ‘final bill’, and that I should have read the terms and conditions. Firstly, they did send that email, I was literally reading it as we spoke and offered to forward it onto her (I wasn’t allowed to), and secondly, I questioned when these terms and conditions were provided to me (they weren’t). Thirdly, Angelique is possibly the rudest manager going. I had to ask her numerous times during the call to stop interrupting me (it didn’t work). And by her saying that they would never send an email that I was literally looking at is tantamount to calling me a liar. Finally, why isn’t this process made clearer? I feel that all of the above is done to deliberately mislead the customer, so they can get that one last additional bit of money from them. Fine, have it. I would pay ten times the amount to not have to deal with your awful internet, and terrible customer service ever again. If you are reading this, I cannot emphasise strongly enough to you that you should avoid this company at all costs. If you choose not to follow this advice, then I wish you the best of luck with your awful internet, and monthly one-hour phone calls to resolve the issue.”

Helpful Report

Posted 7 years ago

“Talk Talk is probably the worst company I've ever dealt with from very poor product to embarrassing customer service.”

Helpful Report

Posted 7 years ago

TalkTalk is rated 1.2 based on 1,610 reviews