Name: TalkTalk
Rating: 1.19

“CEO team are incompetent liars who cannot understand the basic issues of billing and service provision Nearly 2 years ago I signed up to 76mb broadband (faster fibre service with booster). Cost was £42.50. After 2 months I noticed my speed was capped at approx 30mb. After numerous calls to customer service and technical support, who on average can't string a sentence of comprehensible English together because they our offshore and some of the worst English speakers I have ever encountered in customer service, I made a complaint to the CEO team. It was quickly identified and admitted to me that BT oversold capacity at the exchange and therefore my service was limited to the faster fibre (up to 38mb) package. A discount was applied to my account so that I was paying for the faster fibre service (£28.50 a month) for the duration of the contract. Silly me assumed that after that I would be dropped on to the correct service, or that it would simple enough to amend my billing so I am paying for the service I am receiving. In August, I started to be billed £42.50 again. This is the cost of the faster fibre service with booster up to 76mb which I cannot receive. I spoke to customer service who again didn't understand what I was saying, and passed me through to technical. It is a billing issue not a technical issue. So I emailed the CEO team, replying to my old resolution email. This was ignored. So I again emailed Dido Harding, giving the details. All I want is to pay for the service I am receiving, and have the difference credited. I'm not asking for freebies, I'm not trying to get something for nothing. I want to pay £28.50 for the faster fibre service (up to 38mb) with line rental. Repeatedly, the CEO team have said that £42.50 is correct for the package I am on, and that my line is only capable of 30.7mb speeds. This is a contradiction. £42.50 is the cost of the 76mb package. What I am on, as was admitted 22 months ago, and as they have repeatedly told me themselves, is the 'up to' 38mb faster fibre package and yet they refuse to refund me any additional charges I have paid and are insistent that I pay for a service I am not receiving. They will however, put me on the right package price if I agree to a new contract! I don't think so - and why should I when it is their issue not mine? I have no intention of being obligated to use TalkTalk when I move house. In the last email exchange, Elen in the CEO team has outright lied to me by saying all their price plans include TV (they don't), and fabricating a product in an attempt to justify the price. Apparently, the 'medium booster' would be more appropriate for my line than the large booster. There is no such thing as a medium booster and in the same email she admits that I can only get 30.7mb anyway - so what exactly the imaginary medium booster will do for me god only knows. They are liars, cowboys, and don't know their own products and services. Added to which you will no doubt have your personal information stolen in a hack. I would love to be contacted by Dido Harding to explain how her team are lying to people in her name. DO NOT USE TALKTALK FOR ANYTHING.”

Helpful Report

Posted 9 years ago

“3 months with the WiFi not working... 9 phone calls... passed on to 7 different people on one call! Couldn't use the WiFi but still got charged (We refused to pay for a service we weren't getting!!) 4 live chats later and another call we were promised a call back... Didn't happen! Eventually got through again and got sent a new box... worked for 1 week! We have now been without wifi for 2 weeks. We both work from home and can't which makes our business suffer! We have had to pay out for more data plus all the money lost on the calls which apparently we would get compensation for... hasn't happened! Phoned again and online chat again for 2 hours last week to be told it will work in half an hour... that was just to get us off the phone! Was promised a call after 3 days it's now been 8! I've written on their Facebook page 3 times and been ignored! Worst service ever! Somebody get back to us or we will be seeking legal advice!!”

Helpful Report

Posted 9 years ago

“We tried to cancel our subscription as no longer need it at the end of the contract. Instead of straightforward cancellation we were dragged into the two weeks of phone conversations last year and a couple more this year. Despite saying that there will be no charge and apologising for all the inconvenience caused last year, we were told that we would still need to pay £85 penalty this year. Then after wasting more time on the phone the penalty was finally dismissed, but we would still need to pay for additional months, which is not a part of our contract. Finally, after speaking to senior complaint manager Talk Talk agreed to honour original contract, but only if we called them again! within a three day slot at the end of the next month. We feel that this company has tried to take significant sums of money from us, for which it not entitled. They have also caused us considerable distress and upset through a lengthily process, that finally produced an honourable agreement. The whole experience has been frightening and exhausting. People, who do not have a capacity to defend themselves against this, should be aware of the danger of dealing with Talk Talk. Although, the staff are polite and we will not be out of pocket, this does not excuse their attempts to take our money, which they are not entitled to, and cause so much unnecessary distress and inconvenience. Their apology means very little unless they significantly change their behaviour towards their customers.”

Helpful Report

Posted 9 years ago

“If I could put 0 as review would be even better! You can not even imagine HOW MUCH I HATE TALKTALK BROADBAND! Absolutely waste of the money!!! I have been a customer for 16 months now and would never recommend to have any business with talktalk! I've had engineers coming to my property about 10 times and all of them been useless the same as all the talktalk customer service staff! THE WORST broadband I've had for ages, the speed is not even low it is 0mbps most of the times! Wish this company to be finally closed to not make people waste their money!!!!”

Helpful Report

Posted 9 years ago

“Cancelled a contract with them and was told it would be 120 pounds as the service was horrendous and as everyone says customer service is none existent. This was in 20q4 now got talktalk saying I owe 630 pounds for some unknown reason and have sent me to debt collectors, so talk talk can do one as I am seeing them back for this stupid error that they think are in the right to do”

Helpful Report

Posted 9 years ago

“Talk talk I'm leaving today had enough of rubbishy internet connection and the cost it's really expensive compared to tesco who I was with before I hardly ever use the house phone and I'm paying over £30 people rob dogs plus every time I ring I'm put onto foreign rude people that I can't understand and viva versa”

Helpful Report

Posted 9 years ago

“Talk talk are a joke wouldnt go with them again ive issues since day 1, broadband is slow cuts out all the time there rude they cant even switch u over from another service properly glad im going back to sky!!!! Dont even bother with talktalk”

Helpful Report

Posted 9 years ago

“Spent five months without proper telephone service, rang 15/20 times at my expense. In the end I was going through the same customer service guff about how important my custom was, but no one was actually listening to what I was saying, so they would do online checks clear the line then as soon as someone rang my landline it would shut down (this was usually me ringing to see if the line was ok) so then I would ring them again and they would have to go through the whole process again... But not once did anyone actually listen to what I was saying.! They got me to check the line by dialing a number, and declaring the line was ok, then the line was forwarded to my mobile, while the technical department look into it, they said the line was ok and forgot to take the divert off, so I rang again they took the divert off someone rang my house and the line shutdown.! Around we went again, all the time this loop of how important my custom was playing in the background.! I ran out of patience and found out after five month if I had had not had the service I was paying for they were in breach of contract (after 30 days, no one told us this obviously)and I could leave without incurring a leaving fee, this was agreed with two managers and I have emails, also it was written on my notes. The final bill was £25.90 guess what I was billed for £205, there was a £179 leaving fee. I rang the again, after having numerous reassurances.! Every phone call was 40+ minutes, the people on the other end of the line were polite and pleasant also absolutely ineffective. Going through the motions in a very passive aggressive way. Talk Talk UK should really look into how they are being represented, because I was with them for 15 years WiFi and telephone, I paid by direct debit, I have had three children go through their teenage phone years, I have paid every bill on time (even the pubity hit bills) Their treatment of ourselves was irritating, frustrating and costly their apologies or compensation non existed, we will not be paying the £205 ... they can have their £25 and hopefully the whole sorry mess will be finished.!!”

Helpful Report

Posted 9 years ago

“NEVER go with TalkTalk, atrocious customer service, slow speeds that always drops, overall horrible. I have been lied to, hung up on, made to have panic attacks by the customer service and have even put on my account that I renewed a contract when I never have. Even been bullied and black mailed to pay a cancellation fee that Im not entitled to pay with how long i've been with them, should be free but want to charge over £50, and if dont the are "forcefully" receiving it with debt collectors for money im not entitled to pay! I've never even seen the renew bit on "My Account" so how could I? Extremely fishy and dodgy! KEEP AWAY AT ALL COST!”

Helpful Report

Posted 9 years ago

“On July 5th 2016 they cut my service. This was ok, as I had been angling aka manipulating them in turn to do so. I joined in 2014, and hated every moment of their customer service. To the point I stopped paying my bill in December 2015. After the service was cut, they then told me that they had blackened my name - in writing. As it happens they have no idea the difference between a debt collection company and a credit reference agency. So they had not really blackened my name, as that would take informing a credit reference agency. Anyway the bill was paid on the day I found that I had been thrown out. Their staff are always playing the customer as a fool, and therefore are always trying to trick you to get what they want. I think that they think - like all call centre staff - that the customer calls them to help them keep their job. All the excuses they gave did not add up for their behaviour. Not only this but they seem to think that the customer has never called them before, or any other call centre - so that they can say and do what they want and you will believe it. They try to blagg that they follow rules. Its strange then that these rules are so easily broken by themselves. e cant put the phone down if the customer is still there. We cant put the phone down if the customer is still calling. Both of which are always broken. Putting the phone on hold/mute indefinitely - aka trying to get you to end the call. Or quickly coming back to the phone while on hold or mute and putting the phone down on you. Its just goes on and on and on. Terrible. I am glad they got rid of me, albeit unwittingly falling for their own ploys. ha.”

Helpful Report

Posted 9 years ago

“Had business lines and broadband with them and it's only when you have a problem that you discover just how bad their customer service is. They've consistently blamed Open Reach for the problem (our business broadband has been down for nearly four days now). They promised to keep me informed of progress but so far after over 70 hours they haven't once been in touch! What a joke.....They're happy to take the money but have the cheek to blame another company for the lack of response. I've told them that I'm moving my business elsewhere and today have had a quote for the same phone lines and broadband at half the price that TalkTalk are charging me. Awful service, take your business elsewhere.”

Helpful Report

Posted 9 years ago

“Talk talk do nothing to resolve problems- they would rather stick more money on the account and hope you pay it. I cancelled and they had told me my payment was successful, I thought great I do not have to deal with them anymore. But apparently they had no record of me paying And had sent a 'final bill' even thought they told me I paid everything. I rang them up to resolve such a problem and they said they would try sorting it out- they did not. Instead after not ringing back they passed it onto someone else. It may be the cheapest but it's the worst in my opinion.”

Helpful Report

Posted 9 years ago

“THE WORST EXPERIENCE POOR CUSTOMER SERVICE, FOUND IT EXTREMELY DIFFICULT TO GET HOLD OF THEM, AS MY FINANCIAL SITUATION CHANGED AND COULDNT AFORD THE MONEY VERY POOR CUSTOMER RELATIONS I OWED £200 BUT FOUMD IT DIFFICULT TO MAKE CONTACT DIDNT HEAR ANYTHING FOR NEARLY 2 YEARS THEN SUDDENLY GOT CONTACT WITH DEBT COLLECTION AGENCY WAS HAVING PROBLEMS STILL, THEN IN NO TIME FORM THIS GOT LETTER FROM A SOLICTORS GOING TO SEND TO COURT WITH EXTRA OVER £100 CHARGE, QUITE RUTHLESS COMPANY DEALING WITH NOW, IT WOULD NOT HAVE BEEN LIKE THIS IF TALK TALK HAD BEEN MORE HELPFUL IN THE FIRST PLACE.”

Helpful Report

Posted 9 years ago

“before you choose talktalk read this.....customer services is naff your given a complaint ref number but this is never carried thru you constaintly phone nobody you can understand nobody understands you your on the phone hours only to have nobody ever getting back to you ever they cannot resolve any issues you have .The network is always down the internet is lost mornings and again in the evenings for hours and beware should you wish to leave you then have to pay huge amount of money to end contract even thou they donot fill their obligation to you as a customer”

Helpful Report

Posted 9 years ago

“I stuck with Tiscali and then Talk Talk because, despite occasional lapses, there were times when their service seemed to be acceptable and improving. Now I find that I am without any email service because their website is undergoing "service improvements" and it is obvious that this is going to be a permanent situation. Goodbye Talk Talk. I am now resigning myself to the inevitable hassle involved in cancelling the contract. Take notice of all the similar reviews and avoid this company like the plague!”

Helpful Report

Posted 9 years ago

“I had a terrible experience and still can't get rid of them. I would not recommend them even to my worse enemy.”

Helpful Report

Posted 10 years ago

“My trouble with Talk Talk started again in 2015 (yes again, it was a nightmare dealing with them in 2014) when I moved home. I called Talk Talk customer service and requested for a home move. The talk talk customer service agent (read professional liar) said I need to sign a new 18 month contract and then agreed for a 12 month contract when I told them I was not happy to sign for 18 months. Talk talk said I need to return my current Youview TV box and will receive a new one in return free of charge and if I dont return my old box I will have to pay them 50 pounds. I returned the old TV box mid-october and waited for a month and did not receive a new one and thats when my nightmares with talk talk started again. I called Talk Talk and they first said they already sent me a TV box in 2014 and won't send me another box. I reminded them its talk talk to asked me to return the old box, they said they will escalate this issue and I will receive a call in 2 days which I never received, I called again and I was told "youview" box is not part of my contract when I asserted that I was promised one talk talk said they will escalate the issue and since then it has been escalated thrice and I have spent over 15 hours talking to them and they keep on escalating. Talk Talk lied to me saying they will provide me with a "Youview" TV box and cheated me by not providing me one, their customer service team lie to me about escalating the issue as they have no record of my previous complaints/conversations when ever I call them. Today December 21st I spent another 90 MINUTES with Talk talk on phone (I spoke to some one for 5 mins and then put on hold for 85 minutes, later the call got disconnected) I then received a call from talk talk to conform my address so they can send the TV box. This is the third time i've been called to confirm my address in the past 2 months for a box to be despatched, I have called talk talk several times in the last 2 months and confirm my address every time I call them. I don't believe they are going to send me a TV Box. TALK TALK headed by CEO "DIDO 'incompetent' HARDING" ARE A BUNCH OF FRAUDS THEY CHEATED ME THEY WILL CHEAT YOU TOO. STAY AWAY FROM THEM. THIS COMPANY AND ITS EMPLOYEES ARE A DISGRACE AND SHOULD BE BANNED FROM DOING BUSINESS Yes their service is cheap compared to other better rated providers, but remember "If you pay peanuts, you get Talk Talk and their rubbish service".”

Helpful Report

Posted 10 years ago

“WebGoogle+GmailCalendarmore ? All Mail8479 17:23 yourbill, me 2 Your Latest TalkTalk Bill Has Arrived Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk 16:43 Xbox BaseErmine27, start your 30-day Gold trial on us today Inbox There's even more to explore online with a Gold trial. Read this email online if it doesn't 16:22 Emma Ruby-Sachs - Avaaz Paradise saved Inbox 30 vulnerable countries -- including amazing island paradises on the verge of drowning -- are calling 16:04 BT Complete your order with BT Inbox Ready to complete your BT.com order? --- View in Your Browser BT.com Complete my order Broadband TV + 15:48 Virgin Media Jaco, Come back! There's £50 credit waiting for you Inbox Hi Jaco, What happened? One minute you're happily adding our fabulous products to your basket, 14:52 PNP Santa jaco, Santa has a message just for you Inbox PNP - Portable North Pole PNP The FREE Portable North Pole video message is back Hi jaco, It's 13:36 Jaco Robinson (no subject) Inbox Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk 13:22 reed.co.uk See who's recruiting in Sales right now... Inbox Find the job to make you Love Mondays reed.co.uk View online | Sign in follow us on twitter follow us 12:51 Motoring.co.uk Motorists 'Blackmailed' Over Speed Courses - Autumn Statement: What It Means For You - ... Inbox View Online Version Motoring.co.uk Like us on facebook Tweet us on Twitter Hot Deals New Cars Quizzes 10:33 reed.co.uk Enrol today: courses available in IT, Accountancy, Teaching and more Inbox Take your career further with a professional qualification. reed.co.uk/courses View online | Sign in 09:39 Secret Escapes Team The Secret Escapes advent calendar has arrived Inbox The affordable base for the savvy traveller | View email online Secret Escapes VIEW ALL SALES 09:16 Liverpool Freecycle Group [LiverpoolfreecycleNetwork] Recent Posts on Liverpool Inbox Freecycle.org To respond to any of these Posts, please use the links below - do not reply directly to 09:05 Imagine Spa Hazlewood Ca. Merry Christmas Offers from Imagine Spa Inbox Read this email online if you can't see the images properly. Visit the Imagine Spa Hazlewood 05:59 York Press Flamingo Land describes possible fracking sites as "massive concern" and more news Inbox View in browser York Press - Local news delivered to you Tuesday 1st December 2015 Latest News 05:57 York Press UK Championship: World number one Mark Selby scrapes through in final frame thriller wi... Inbox View in browser York Press - Local news delivered to you Tuesday 1st December 2015 Latest Sport Yesterday York Freecycle Group [YorkUK] Recent Posts on York Inbox Freecycle.org To respond to any of these Posts, please use the links below - do not reply directly to Yesterday York Press Jackie McNamara promises a "different" York City side after two-week break and more sport Inbox View in browser York Press - Local news delivered to you Monday 30th November 2015 Today's Most Yesterday York Press UPDATED - 3 men hunted by police after attempting to snatch dog in York attack - e-fit ... Inbox View in browser York Press - Local news delivered to you Monday 30th November 2015 Today's Most Yesterday Emma Ruby-Sachs - Avaaz This is the movement our world has been waiting for Inbox Dear extraordinary Avaazers, We did it! Despite losing our flagship Paris event, this weekend's Yesterday Xbox BaseErmine27, can you keep up with Lara Croft? Inbox Experience Rise of the Tomb Raider. Get the Xbox One exclusive now. Read this email online if it jacorobinson1234@gmail.com Move to Inbox Your Latest TalkTalk Bill Has Arrived Inbox Y yourbill@talktalk.co.uk [image] Your online bill is ready to view Dear Mr J Robinson, Your latest TalkTalk bill for November 2015 is now available. Log in to My Account or My TalkTalk App to check the details. Remember, by receiving your bills online,... J jaco robinson to your-replyto-email@talktalk.com 0 minutes agoDetails Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk Talk Talk Talk North bank House Siemons Rd North bank Industrial Park Irlam Manchester M44 5AH 15 June 2013 Account number: 01513065893 Reference number: CAB nr: 13215137 Dear Managing Director, Re: Complaint against Talk Talk I have been having difficulty with my line that has been dropping in and out since I signed up with talk talk. An engineer has been called out to my property and I have been informed that the fault was a wire that has been wrapped around a screw in the wall socked when it was installed by bt. Since the 22nd of October 2015 till the 16th November I have made 28 phone calls to talk talk. On each occasion someone was supposed to call me back but failed to do so. I have told talk talk I only have a mobile to ring. As they have not rang me as promised I had to ring them to resolve my internet issue ( this has now been resolved). I also asked talk talk at the time, what can be done about my mobile bill and they said that they will resolve the broadband issue first and then will speak to me about the phone bill once it has been resolved. I received my mobile bill and have been charged in excess of £62 for my phone calls to talk talk, which I had to do as they did not ring me as promised. When I spoke to talk talk they told me that they can not compensate me for my mobile as the issue has been resolved. I understand now why they said they have to sort the broadband issue before they speak to me about the phonebill.”

Helpful Report

Posted 10 years ago

“I signed up to TalkTalk in October 2015 (phone, broadband & tv package). On connection we found our broadband speeds were very low (1.5mb) so I called TalkTalk (overseas call centre) on two occasions to upgrade to fibre broadband. I was assured that I could get fibre broadband and was promised on both occasions that someone would call me back to complete the upgrade but no one did. On my third call I was told that I could not get fibre in my location. I informed them that I was not happy and that I wanted to cancel as I was still within their cancellation period. Their advisor suggested I speak to their engineering team to see if they could improve the broadband speed and foolishly I agreed to give them the opportunity to put things right. I was promised a call back but yet again it never materialised. I called again the following day to cancel, only to be told that I was now out of their cancellation period and so there would be a charge. I was then transferred between several advisors and continually put on hold. Eventually I was put through to someone in their UK centre who was generally rude and arrogant. In total I was kept on the phone for over 1 hour, after which I was left feeling extremely angry and frustrated with my whole TalkTalk experience. I then signed up to BT but to make matters worse, TalkTalk then disconnected my services a week early leaving me with no phone and broadband and they even refused my transfer saying that I had given them my wrong post code! Fortunately BT sorted things out for me. I would not use TalkTalk if they offered to provide their services free of charge and would strongly recommend avoiding them at all costs!”

Helpful Report

Posted 10 years ago

“Overall a terrible experience. TalkTalk is incompetent - being completely unable look after its customers and their data. In response to yet another data breach I called to cancel my service and I had my decision questioned with statements like "what makes you think any other provider can keep your data safe?". Upon pointing out the blatant breach of the Data Protection Act 1998 I was met with 3 minutes silence before the operator responded with some nonsense about Talk Talk being the 'victim'. Awful company I will never go near them again!”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews