TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,604 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No phone. No Internet. No customer service. talktalk lowering expectations and disappointing customers since 2012...”

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Posted 12 years ago

“This is so frustrating, can't bear the thought of contacting customer service, my experience with them have never been positive talktalk”

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Posted 12 years ago

“- We used to be with TalkTalk and there'd be times where we'd be without a connection weeks on end. Awful customer service too”

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Posted 12 years ago

I had 8 years contract with talk talk. I can say terribly rude customer service , broadband is very slow with on and off. I changed to SKY NEVER EVER WITH talk talk

Posted 12 years ago

“Talktalk has the worst customer support service ever, rediculously slow and painfully sticking to their script -__-”

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Posted 12 years ago

“Reading up on my broadband problem, it seems it’s not rare, & usually made far worse by TalkTalk’s almost criminally bad “customer service”.”

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Posted 12 years ago

“talktalk 6 weeks without service, 2 letters to HO and CEO. No apology, no refund of service charges. Customer service at its best!”

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Posted 12 years ago

“yes ME! Been waiting 8 weeks for YOU to get an engineer to me! TALKTALK are all talk no action! Rubbish customer service!”

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Posted 12 years ago

“talktalk customer service is awful! On the phone for an hour & has been put on to 5 different people - still on line & still not resolved!”

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Posted 12 years ago

“Talktalk have their customer service in South Africa. Unique.”

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Posted 12 years ago

“2 hours of my life on the phone to talktalk absolutely wasted worst customer service ever!”

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Posted 12 years ago

Had the same experience their customer service is abysmal gave my daughters address about six times,they couldn't find it but oh yes they are sending frequent letters for a bill which isn't her but her ex husbands,told them his new address and mobile no.,only to be told they can't change the address on the system because he has to do it,but told them he's ignoring letters and is a con artist I'm afraid I've lost my temper,I still haven't got anything sorted,they need lessons in customer service would never recommend them only for wasting phone calls.

Posted 12 years ago

“Students of the world, next time someone warns you that talktalk has rubbish customer service, believe them and go for a different provider.”

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Posted 12 years ago

“If TalkTalk's internet and customer service were half as good as their adverts they would have a fairly decent company.”

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Posted 12 years ago

“don't move to TalkTalk, worst customer service that I have ever encountered.”

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Posted 12 years ago

“Another shocking customer service experience, agent just hung up! talktalk”

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Posted 12 years ago

“having a nightmare with talk talk mate, screwed up my broadband. In Customer Service hell now. talktalk complaint”

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Posted 12 years ago

“talktalk has the worst customer service ever known to man kind”

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Posted 12 years ago

“So pissed off with TalkTalk's terrible customer service. Please don't give them your money.”

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Posted 12 years ago

“Just when you think the customer service at talktalk can't get any worse, they prove you wrong. Unbelievable incompetence!”

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Posted 12 years ago

“Don't believe them when they ring up with loyalty offers. Call centre operators are blatant liars and customer services are in cahoots with them. Better still keep away from talktalk.”

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Posted 12 years ago

“These guys charged me for services 3 months after I moved out from a property, I PAID THAT, then they fined me for early contract termination of 2 years even thought it was agreed on the phone to be a 1 year contract and I cancelled after 1 year and finally they sold that debt to a collection agency and got me blacklisted SO I HAD TO PAY THAT INCLUDING THE EXTRA FEES. This company has got to get the C**** award 2013. Avoid them or at least get everything in writing.....”

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Posted 12 years ago

I have just had the same experience (nearly) I moved 3 years ago cancelled the contract ( or so I thought ) now they have pursued me through a debt collection agency for over £200 pounds ........ can't afford to be hounded by these people. I think that Talk Talk are best avoided - lots of review suggest they are not trustworthy ........

Posted 12 years ago

TalkTalk is rated 1.2 based on 1,604 reviews