TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,580 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Everything. Slow broadband. Zero customer service. No compensation. Competitors cheaper. You can't cancel even if you want to.”

Helpful Report

Posted 3 years ago

“Awful, awful, awful customer service. Called up for a response to a very VERY basic question. Still on the phone now over an hour later after they messed up and have overcomplicated our entire issue. We are on hold to speak to the 10th person so far... I would have gotten just as far asking my toaster!!”

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Posted 3 years ago

“I will stay away from this firm once my contract is over. They are the biggest scam ever. Horrible internet connection. Horrible service all round. I still try and figure out how they still tuning with so many unhappy customers. Shocking.”

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Posted 3 years ago

“The worst for customer care & service! Applied for switch to another provider. Talktalk blocked them taking over the line… twice!!! New provider had to install a new line & that forced me to do 30 days notice instead of switch. Customer service don’t understand or care & I’ve still got the damn talk talk account. So now I’m paying 2 providers and talktalk have proven to be useless liars when it comes to trying to leave them. Ombudsman next!”

Helpful Report

Posted 3 years ago

“Talk Talk send all important information by another server which ends up in your spam email so any emails like price rise etc that you need to know is sent purposely this way so by the 0time you find out it is to late to cancel. But your bill will always reach you.”

Helpful Report

Posted 3 years ago

“Two weeks of intermittent broadband and no worthwhile support. Promises of an engineer visit who didn't turn up. Pretty poor quality broadband since day 1 really, but just kept getting worse and worse. Go to BT, they'll send you a 4g backup next day.”

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Posted 3 years ago

“PLEASE DONT USE TALKTALK! My broadband provider has switched. Customer services say they have received no notification from the new provider. This is contrary to industry practice. I have called to cancel my contract. I have been passed around the customer services phone system 9 times over 90 mins. I have been passed across teams on the online chat facility 3 times. The service is absolutely appalling. I just wish to cancel my contract. I am now having to raise a formal written complaint and escalate the service standards with the regulator.”

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Posted 3 years ago

“charges sky rocket when your out of contract. Be very aware.Poor customer service and when you transfer to another provider they try try to retain you while inflating your bill. avoid....”

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Posted 3 years ago

“Okay TalkTalk have cheap prices BUT ! ! Okay TalkTalk have cheap prices, but be aware that if anything goes wrong (such as a fault), they simply do not want to know. They keep you on the phone for hours (literally) getting you to answer repeated questions that you have already told them. It's almost like it's a 'sport' for the agents to see how far and how long they can aggitate you before you break. I sincerely wish I had never moved to TalkTalk. I strongly suspect you will too. ..... so don't. Pay the extra and deal with a professional company.”

Helpful Report

Posted 3 years ago

“I was a new customer but my router wouldn't work. I spent 5 hours on the phone and in chat. In the end I told them to cancel, this was about a day after the router arrived. They told me not to cancel my direct debit and that my money would he refunded, I wish I'd cancelled now because they've stolen a month's payment out of my account and will not give it back. I am going to trading standards and also to the ombudsman about this. They just lie and steal from you . be warned”

Helpful Report

Posted 3 years ago

“I have been a TalkTalk customer for a year now, but this week i feel like I had enough. This week, since Monday my internet has just been HORRIBLE!!! I have called talk talk everyday of the week, and They still tell me that "everything is fine qith my line". So why is my internet not working?? I cannot wait for my contract to finish so I can leave this horrible company. Please, do not go for talk talk. They might be cheap, when compared to other companies. However, the issues and headaches you will get... Is just not worthed. They are rubbish!!!”

Helpful Report

Posted 3 years ago

“Mam kurwa w chuju ten spierdolony Internet w dupę sobie kurwa wsadzę te umowę i wyrzygam żeby tylko już w tym kurwa syfie nie siedzieć. Nawet kurwy jebane nie wiecie jak się cieszę ze umowa kończy się na początku stycznia”

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Posted 3 years ago

“Amazing clear and swift service”

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Posted 3 years ago

“Very poor service , defunct customer service and they continue to rip me off AVOID THESE SHARKS”

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Posted 3 years ago

“Poor service. Poor customer service. Rude staffs, you will end up calling them everyday for one problem or the other. Cheap but I will not recommend.”

Helpful Report

Posted 3 years ago

“Absolute appalled at Talk Talk complaints department. I’ve had no broadband for 16 days with another 7 days to wait for connection due to then stopping my account for no reason. Initially I was put through to complaints and told they were all at a meeting. I was then told they would be in contact in the next 24 hrs I was then Email 2 days later to be told they would ring me which meant it would be 8 days until I spoke to them. I’ve just finished talking to them. With lots of sorry and no help,fobbing me off again and trying to appease me by talking of compensation. Then guess what we got a bad line.”

Helpful Report

Posted 3 years ago

“The customer service is ridiculous. Their attitude stinks and their lack of knowledge of their own products is astounding”

Helpful Report

Posted 3 years ago

“If you are working from home, then Talktalk is absolutely not for you. If you are looking for a trustworthy billing system that doesn't keep charging you extra and hidden charges every now and then, then look for another provider other than talktalk. If you are too busy to keep calling customer service to complain either about broadband service blackouts or slow speed or unfair charges then Talktalk is not the right choice for you. I spent a couple of years with Talktalk when I was living in my previous home. I had several problems with the speed and stability of their broadband service but I was very patient with them and I did not mind to keep calling them to complain and fix. I spent hours running online tests with them on the phone to fix technical problems. But it was OK for me because I was not working from home at that time. Recently in march 2021 I moved to a new house where I started working from home. So I upgraded to fibre optic Broadband of 38mgb speed for £22. I asked them if my old router will be able to provide me with the fibre optic speed? And they confirmed it is compatible. During my 1st two months I had the worst broadband service I ever got which it was even worse than my ADSL service I upgraded from. Speed used to be 3-4 mgb in average. My work was badly affected. And I spent hours running online tests with thier technicians on the phone, connecting the router to the laptop, changing the channel , opening the socket that router is connected to, ... etc. Finally they decided to send an engineer who came to confirm that the problem in the old router which seems not fully compatible!!! Engineer said that I will not be charged for this visit as the fault discovered was in one of Talktalk equipments. He ordered a new router for me. After the new router arrived, the speed improved to around 16-17 mgb in average but it is still faraway from their guaranteed speed that they promise to provide which is 36mgb. but I said fine as long as I can execute my tasks without problems. However, I still had some broadband blackouts and absence of service on a daily basis or every other day but I got used to it. Last week, when I was checking my bank statement, I just realized that Talktalk is charging me £24.5 a month not 22 as the contract stated. Furthermore, I discovered that they charged me an extra £40 for the visit of the engineer! I called them, and thier automated service mentioned that they have a high volume of callers (definitely high volume of unhappy customers) so that they adviced to contact them via chat service on thier website. I spent 2 hours chatting with bots and customer service assistant before the assistant promised to credit my account with the £40 they charged for the engineer visit! But he said he can't do anything to the increase in my monthly payment that they just incurred only 2 months after my contract started. Why? Because We sent you an email informing you about this increase. I told them that my preference way of being contacted is SMS not email, And the emails you sent is going to the spam anyway, And that's why I did not see it . Anyway, I told him if you can't do anything about it ,can you please put me through someone who can? He promised his manager will call in 24hrs. No one called at all. I called back, they told me your only option just to wait till the end of your contract or you if you are willing to leave then you have to pay the termination fees! I felt I've been scammed. I'm paying more for a service which doesn't meet the standards that they are promising to provide. Can't wait to leave this nightmare. Not recommend at all. Absolute waste of time, effort and money!”

Helpful Report

Posted 3 years ago

“Shocking company who simply can’t be trusted or provide a decent service. They beat you with attrition, keep stalling calls to stop you complaining. Eventually had enough and had to make several calls all of which were 45 minutes or more. Each time was told they would fix the issues of slow speeds and constantly dropping out. Told to leave the router on and would be resolved in 72 hours, then someone would contact me. The issue didn’t get resolved and nobody contacted me. Spent several more lengthy calls over the next weeks and then they agreed to send out an Engineer. This eventually resolved the issue. Was told someone would ring me with a compensation figure. Nobody rang. After another lengthy call by me , around 90 minutes they insulted me with a refund of £7. This despite the call handler stating that all my stress and lengthy calls would be taken into consideration. A bunch of liars.”

Helpful Report

Posted 3 years ago

“Worst company, do not use. All operators are foreign and do not understand and correctly process requests, did not cancel my account, later accepted the fault and told me it was resved and account closed. Then passed to debt collectors, despite my sharing transcripts of conversation where error was accepted. Claimed I disconnected in contract when transcripts accept I was not! Ended in a judgement against me, despite sharing all the info. Plus- APPALLING Internet connection! The worst in UK.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,580 reviews