TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,580 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“COMPLAINTS NOT LISTENED OR NO ABLILTY TO BE MADE - I have been trying to make a complaint, i have been promised call backs but every time i ring up i keep getting bounced from international call centre to international call centre - they don't seem to have any UK representation when it comes to customer service (i bet they have one for billing) until eventually the phone gets put down or the promise of call back within 24/48hrs by a manager - AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“I was setting up broadband on line with Talk Talk, i picked a package £27 a month that included a £100 amazon voucher. half way through i was promted to "upgrade" to the amazon package wich included a new 4 gen speaker. i believed i was being offered this and the voucher for an extra charge of £5. However i later found out that the speaker was only worth £40 so losing £60 worth of benifits and paying an extra £5 a month for the pleasure. now talk talk are refusing even to send me my speaker saying they have no record of the offer. Stay away from these guys please - do not use them”

Helpful Report

Posted 3 years ago

“Shocking customer service”

Helpful Report

Posted 3 years ago

“Immoral and unprofessional behaviour from Talk Talk... They write to my 88 year old mother (who has had her contract for some 6 years) telling her that "We've got some great news. We are upgrading your service at no extra cost" as she is being moved to fibre... also that: unlimited UK calls boost is being added at no extra cost and previous landline inclusions are still valid too. No extra cost is mentioned several times... sounds almost too good it be true... It was... What they really meant is that we are changing your contract (as the previous one doesn't exist anymore) and will be charging you £14 more a month for unlimited UK call boost and your previous landline inclusions no longer exist either... so your bill will now be between twice to three times the previous cost! In fact, it should have also added; you now have a completely different contract... and we aren't telling you what it is or what's included! It took two hours on the phone to Talk Talk to establish what had happened... Apparently the letter that was sent out "wasn't comprehensive enough"... personally I would say that it lied! I was actually told that when the letter was received we should have contacted Talk talk to find out what it actually meant... words fail me! When I first contacted Talk Talk, about the additional £14 charge (for unlimited UK calls boost) and had it removed as it clearly wasn't free (they wouldn't refund the previously paid cost). But I then discovered that the previous landline inclusions didn't exist anymore, so the bill went through the roof! Managed to claw back a little of the additional cost from them... Lying letters, no communication on what is actually happening and the implications, not telling you what's in your new contract, not taking any responsibility for the cock-up they caused, denying the actual reason until it became obvious... grrr! I had to sort this out as my 88 year old mother wasn't able to understand the Indian call centre or stay on the phone for the length of time needed. (Don't get me started on Talk talks controls for acting on behalf of my mother: first time, I removed the £14 with no controls, second time couldn't do anything; told we needed to set up a password, next time told that didn't work, but then it did, now need to fill in Nominated user form. Absolutely useless company on control processes!) Customers: if you are thinking about going with Talk talk, consider if you really want to go with a supplier that lies to a customer to the degree that that they have above, a totally dishonest company... this has to be OFCOM reporting territory! Talk Talk: Why not just be honest on what is happening, don't lie, just tell the truth and let your customers decide what is best for them... it almost sounds like your marketing department has taken lessons from a Brexiteer :)”

Helpful Report

Posted 3 years ago

“I was told a engineer would call between 1pm and 6pm to install broadband and TV box.No phone call or message to say it was going to be a no show.Trying to talk to somebody from talk talk impossible.”

Helpful Report

Posted 3 years ago

“Please stay away. They have made the past year one of the most stressful. Never a good connection. Always charge you for the engineers. Random blackouts all the time. No internet every Sunday at 00:00 - 01:00, and they are doing nothing about it.Router needs constant restarting. Their support is bad. WHAT AN ABSOLUTE JOKE OF A COMPANY”

Helpful Report

Posted 3 years ago

“Below appalling. ZERO STARS. Mind bogglingly protracted & unhelpful "Technical Support". Yeah, they have the audacity to call it that. They're about as clued up as a 4 year old. I woke up to no internet. Checked my Archer router log to see that Talktalk's DHCP service is not responding. Easy fix I thought, web chat with Talktalk and they would see a server fault and away I go. Er, no, not at all. After over an hour on their web chat, two different people, because first one just ended the chat, I was still no further forward. Long waits for replies and all I was ever asked was security questions. I had to give up. They had ridiculously made up names and clear to me that they were having more fun keeping me waiting and seeing my frustration than anything else. Customer support? Either a Talktalk policy or nothing in place to monitor and give a professional service. They honestly just don't care. It's all about the money, period. They even told me that because I wasn't using their Huawei broadband router, that they could offer no support. What? I don't need router support, my router is working fine. I value my privacy thanks and I don't need a router that they monitor. Also their 'super' router only has a 100mb ethernet port. Not that super then, so plugging in my access point which is at the end of my building would be throttled.”

Helpful Report

Posted 3 years ago

“The worst customer service ever!! Sent an engineer to install city fibre but didn’t provide a router and our business is now without internet!!! AVOID AT ALL COST!!”

Helpful Report

Posted 3 years ago

“TALK TALK IS WORST COMPANY EVER, THEY ARE SCAMMERS. CHARGING FOR SERVICES NOT PROVIDED. I joined AOL telephone and broadband service in 2002 ad was with them until the service was taken over by Talk Talk @ 2014? My service was automatically transferred to Talk Talk following that takeover. Within a few years, @ 2016, the service got worse and despite repeated complaints of intermittent & permanent loss of service to both telephone & broadband (sometimes for days or weeks) Talk Talk failed to take effective action to remedy the situation. Meanwhile they continued to bill me each month. Sometimes they will give me £5 credit as compensation! I terminated the contract in 2019 after repeated warnings of my intention over the course of at least one year. Talk Talk were unhappy to let me go even though they were unable to provide an uninterrupted service. They tried to tie me into a contract that they were not performing. They demanded that I pay for a further 5 months. When I refused to pay, they registered a default debt against my name since 2019 thereby damaging my ability to get credit and/or get credit at a standard rate of interest. I had difficulties getting mortgages but when I did get one, it was with a non standard lender at a higher than usual rate. I only became aware of the default entry when that mortgage lender insisted that I have to settle the debt before they can lend to me. The problem which Talk Talk did not resolve for over 3 years was resolved when the new provider, Vodafone, got BT Openreach to renew the telephone line. Openreach recorded the fault as corroded and ‘crumbled’ copper. Talk Talk are yet to apologise and are insisting that they were within their ‘contractual rights’ to register the debt default against my name with the credit reference agencies. They are however offering a refund of 3 months’ bill (@£68) for the damage done to my name. Their customer service is a waste of time as complaints remain unresolved for months”

Helpful Report

Posted 3 years ago

“worst company for customer service i have ever experienced appalling. rude rude staff who lie about anything they can. lie about when you will get your internet and the reasons why you dont have it . transferred from person to person having to explain your situation over and over again to different idiots for your entire day”

Helpful Report

Posted 3 years ago

“Everything went wrong and continues to go wrong. The worst customer service imaginable and wrongly took over £100 out of my account to add insult to injury. Have to be on the phone for ages to try and get anything put right and even then it never happens. Hope they go bust. Shambolic idiots.”

Helpful Report

Posted 3 years ago

“Absolute joke scammers I complain 5 weeks ago about slow speeds I checked with code of practise if not solved in 30 days your allowed to leave without fee now I've left they sent me a letter with £100 fee . They took £65 pound out my bank account for a master socket that was faulty without my permission they said nothing about a charge until they found out I was switching to another provider . How the hell is this company allowed to do this with so many bad reviews I will be seeking legal advice on these bandits .”

Helpful Report

Posted 3 years ago

“For gods sake do not go with this company,very bad customer service they tell lies to you in order you to get off phone..They do not call you back you on phone for hours and nothing is done,the language barrier is dreadful unable to understand anything..I have now gone to a UK company italk and Im so pleased to be getting rid TALKTALK,just dont bother appalling”

Helpful Report

Posted 3 years ago

“I called Talk Talk on the day my contract ended. I waited until it ended to switch because the information was that there would be penalties for ending the contract ahead of time. I asked if they had a deal for me that was better than the one recently offered and no, the good deals were only for new customers. I told them I was leaving then and confirmed that I did not have to do anything else. They assured me that the new company would contact them and all was good. I then got a new bill from them so contacted them today and spent 2 hours on the support chat site with them because they have no record of my previous telephone call. They seem to hold me responsible for them not keeping a record of the call. At the end of the 2 hours I was told that I needed to give 30 days notice and cannot speak to them until tomorrow morning. Once again, it seems the customers have to do all of the admin work and use their own time (which is money) as Talk Talk do not seem to have an internal communications system. So I’ll spend time tomorrow trying to call but suppose the call is also not recorded, as per the one on Tuesday. The two hours spent was just trying to get confirmation that my contract had ended, and I was passed to another department for that and still did not get it. Worse customer service I’ve encountered in recent times. Would never use them again and would definitely advise against anyone else using them.”

Helpful Report

Posted 3 years ago

“Worst supplier and customer service ever. They have no clue what they are doing. Its been over a month that I have been calling talktalk. Longest wait times ever, they have no resolution to my problem, they keep transferring me from one team to another. Eventually they have asked me to take a new connection with them and cancel the old account as they can't offer me a solution as I am an old customer and my account type is dated. I have been with them for a year, how dated can that be. When I called Sales for a new connection they said they do not provide service in my area. How come I have been on their network for a year then. They never cease to surprise me with crazier statements everytime I call them.”

Helpful Report

Posted 3 years ago

“I wish I could give a 0 because one star is way to much to be given to a ridiculous so called « internet provider » , it’s customer service & their useless incompetent « engineers « . Signing a broadband contract with Talktalk is like signing indefinite contract in Hell..so sick, greedy and not professional at all. They know one thing which is to take the payment on time even if a proper service is not provided. It’s rubbish and their customer service is ridiculous. It’s a nightmare calling them because you won’t the help needed. I have been without internet for a longtime and I had to call them several time to get an « engineer « who made us wait for many hours and did not make on time and when he came he did everything he knows to cheat and lie to make the useless Talktalk charge us for a visit of cheater who claimed that we did not give him access which IS NOT TRUE!! Im so angry at myself for choosing Talktalk in the first place and frustrated and sick because of what happened today. The Engineer came and waisted our time and done nothing, said nothing, disappeared for a while ..came back again and at the end we received a text message saying that we have to be charged 65£ for A MISSED APPOINTMENT. God knows what he put in that report to encourage them to charge us for a job that has been done and people who got sick the miserable service….”

Helpful Report

Posted 3 years ago

“TalkTalk Made Me Feel Unsafe & Violated As A Woman In My Own Home! Women please beware of this company! I just want women to be aware of my recent experience in relation to an engineer visit, particularly where women’s safety concerns are mounting in the current climate (i.e., women don’t feel safe outside), and my experience made me feel unsafe in my own home). 1. In June 2021, TalkTalk sent an engineer to my home. They told me that it was their engineer, but I later found out that this was a lie, and it was an engineer from a third-party company called QubeGB. 2. The engineer that TalkTalk sent to my home: (a) failed to show his ID upon entering my home. (b) when I asked him for his name he seemed reluctant to provide it and he asked me why I wanted to know his name. (c) he displayed clear intimidating behaviour, including the obvious endangerment to my health/life as a result of his continued refusal to wear a mask. 3. I found the engineer that TalkTalk sent to be VERY intimidating from the outset and I was distressed by his demeanour, attitude, actions, and by the statements that he made. He didn’t seem to have a clue about how to behave appropriately inside a customer's home, particularly a woman who is in her home alone. 4. I recorded my interaction with the engineer and this clearly shows him being aggressive and extremely confrontational. He even took down his mask, so that he could be more intimidating, and he was standing less than a meter away from me at the time. I had to ask him at least 5 or 6 times to put back on his mask. He then laughed at me before finally putting the mask back on. 5. I was very shaken and alarmed by the behaviour that the engineer displayed. I have never experienced anything like this before! 6. I forwarded TalkTalk CEO's office the recording of the incident. You know what they did? NOTHING! 7. I forwarded TalkTalk's CEO the recording of the incident. You know what she did? NOTHING! 8. TalkTalk has offered no formal apology in relation to this incident or expressed any concern about my well-being/health. They failed to acknowledge the distress caused by the incident and the clear intimidation I was subjected to. 9. After TalkTalk failed to deal with this matter properly and take the appropriate action, I referred my complaint and concerns to CISAS/CEDR (the independent adjudicator). You know what they did? NOTHING! 10. Both QubeGB and TalkTalk have failed to deal with this very serious incident. Both companies are hiding behind it's "relationship", which apparently means that this serious incident does not have to be properly addressed by either party! (a) TalkTalk asserted that it is not responsible because the engineer in question is a "third-party" (b) QubeGB said that they are not the service provider/don't own my account - so for this reason, I couldn't get any proper redress from them, or from the independent adjudicator. 11. This incident also raises questions around “duty of care” in the law of vicarious liability, which need to be clarified to ensure that TalkTalk customers are protected. The current "set-up" and "lack of accountability" obviously creates the perfect environment for incidents like this (and MORE SERIOUS) incidents to occur, and this cannot/should not be allowed to go unchecked! Stay safe and God Bless!”

Helpful Report

Posted 3 years ago

“Staff do not speak or understand English, they withdraw money without permission . agreed to £30 per month contract and they take out on average £60 per month. with no one to talk to.... Scammers”

Helpful Report

Posted 3 years ago

“Shocking, online chat non responsive, customer service line NOT open until 8pm as stayed. Will be moving elsewhere as your service is SHOCKINGLY AWFUL”

Helpful Report

Posted 3 years ago

“This is s as terrible company all round. The quality of the broadband is terrible and unstable, the customer service is atrocious, they have many different departments and none of them communicate with each other, they make it impossible to put in a complaint and make any sort of communication near to impossible! I spent 3 hours today alone on the phone to them and have still not gotten the service I was promised.”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,580 reviews