Name: TalkTalk
Rating: 1.19

“We have had no internet for a month! Total loss if internet actually coincided with work completed by their engineer in an attempt to fix intermittent signal. We were told it was our router, we got a new router. Then it was our house so booked an engineer who never came. Now it is openreach who have done nothing for 3 weeks. We have complained to a manager who typically didn't call us when they said they would. Now we have asked for a call from the CEOs office. I will be leaving as soon as I am not penalised for doing so. Awful service!”

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Posted 4 years ago

“The engineer turned up - saw it was a bigger job than probably thought as had to get cabling into flat as no existing sockets -should have known this before as filled in the painfully slow 4 text questions previously.... said would be back that afternoon.. didn't turn up. Went through almost 60 minutes of "live chat" to reschedule via overseas call centre - lots of delays as they calling UK to check whats happening - got confirmed date and guess what -no show again... Went hrough another overseas call centre with lovely lady in Africa trying to call engineer in UK, who then told me that the appointment was at the exchange, not at the flat.?! Said it doesn't work like that, then just cancelled - at least that was easy... Talk Talk -Openreach are letting you down very badly...”

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Posted 4 years ago

“Firstly, the customer service is poor,as I asked for almost a month now for them to fix my telephone, but they still haven't. For pricing, they give very little for too much money. For example, they give 67mbps for £26 per month,whereas Virgin Media offer 108mbps for £24 per month. If you try to switch, it is not an easy process, as they will just blatantly ignore you and if they actually listen, they will force you to pay a huge fee, just to switch. Bit by bit they are slowly milking your money. Never choose this Wi-Fi company.”

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Posted 4 years ago

“Awful company to deal with. Their customer service is shocking. They don't have any knowledge of how to deal with broadband issues. I have had reoccurring issues for months and multiple phone calls and new routers haven't fixed the issue.”

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Posted 4 years ago

“Absolute shambles customer service avoid if you don't want surprise charges money owed without consent by yourself This company is out to Rob people They start off quite satisfying but give it 6 12 months trust me they will charge what they can”

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Posted 4 years ago

“Cannot stand talk talk, appalling WiFi signal. Basically paying for an non existent service, and I point blank refuse to speak with anyone from customer services as they frustrate me no end.”

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Posted 4 years ago

“Absolutely horrendous service! I’ve been trying to cancel my contract since June 2020 and I’m still being billed in October 2020 with a price increase to boot. I honestly wouldn’t advise anyone to use this provider!”

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Posted 4 years ago

“Avoid and Avoid. Constant low speeds and they have charged the engineers visit on me as well. I am getting 8.9Mbps instead of minimum 60 Mbps. Once you signed the contact there is no way these lot will let you go or give the expected standard speeds. Avoid by all means otherwise you will get ripped off for a very poor service.”

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Posted 4 years ago

“I have had no internet connection for 3 weeks, due to a neighbour’s electrician damaging our cable. When I first rang I was told this was a regional problem, so would not be able to book an appointment. Once the regional problem (that was not affecting me) was resolved, I was told I would be visited by an electrician in 24-72 hours. After 4 days I rang again and was told I would have an appointment the following day. On the day of this appointment when nobody arrived, I called again to be told I would have an appointment in 4 days - again nobody arrived. I called again to be told my appointment has been rearranged for 5 days later. Both myself and my flat mate work full time from home and have had to spend a lot of money to hotspot from mobile phones, Talktalk said they could not provide us with any sort of temporary hotspot. Talktalk have been incredibly unhelpful and unable to provide any sort of service to resolve our issue. We will be expecting refunds for our lack of connection despite paying our bills, and plan to change provider. Avoid signing up with them.”

Helpful Report

Posted 4 years ago

“Here are 5 reasons why you should not bother AT ALL, choosing TalkTalk as your internet supplier. 1) Their telephone system: There is no way of getting directly through to the department you want, and if you don't know your home telephone number (for example if you just wanted internet and had no interest in having a number in the first place), then you cannot just add your postcode for your account to be set up, you literally have to type in random numbers until the automated robot puts you through to a real person. 2) The complaints department - there is no way to directly be put through to a manager - they have to call you back. I'm still waiting and its been over two weeks. I picked up from a number which promptly hung up on me and received a text saying they were sorry to have 'missed me' and they would call back at a set time and provided a number should this not be convenient. I called said number and guess what? It took me straight through to the main system again and was not passed through to a manager in the complaints department, because (you guessed it), that wasn't policy and they had to call you back, which they have still not done. Pure idiocy. 3) I am yet to have full working fibre, which I was meant to have installed in August. The first person who came round to fit my router said that for some reason he hadn't been given the job to do the fibre, they had given it to someone else. He phoned the job allocation people who said the guy would be there between 1-4pm. I was never informed about this second person coming, just the first and was told to wait between 8am and 1pm. This second guy who was meant to come round and install the fibre never showed so I wasted an entire day. They then said they would be round on another day, however this next person didn't install it properly. I phoned on multiple occasions and each time my package kept being cancelled and re-set, but as the only way to set it up properly? At no point was my original plan reinstated...I am still waiting to receive the deal I originally signed up for I mean WHAT??? 4) I signed up to TalkTalk in order to receive a specific deal - Amazon Prime free for a year and fastest fibre plus or whatever it's called all for £26 a month for 18 months. Thus far I have STILL not received this deal after calling multiple times and I believe having 3 or 4 different contracts being sent out (NONE of which have mentioned the prime - I haven't got a code or anything). 5) And here's the real kicker. Each time one of these 'new' contracts has been sent out, at the bottom of the confirmation email, there has been an 'admin fee' charge of £60. I am shook. I mean honestly, can you be serious? Can I get through to anyone to actually complain about this and say I am in no way paying this? Can I hell. I am giving TalkTalk one last chance this month to make everything work - and sorted so I don't have to ever go through their awful, flawed customer service rigmarole again and if that doesn't work I don't care if I get worse internet elsewhere, as a new customer of just a few months I will be leaving.”

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Posted 4 years ago

“Absolutely disgusting staff don't know what there doing cant understand anything you ask them. just today i have spent over an hour on the phone with them there useless.”

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Posted 4 years ago

“Hi I have talktalk broadband I'm not satisfied with it at all it always disconnect and when ever I call them they promise to solve the problem but nothing has changed and I'm tired of all this game I really don't know why I am playing them I need to stop my contract with talktalk.”

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Posted 4 years ago

“Avoid at all costs.... Avoid at all costs.... My 18 month contract ends February 2021 and all I could ever get was a maximum of 2.1 Mbps download speed .... Upload speed 1 Mbps... I'm letting it ride... Talking to the customer service team on many occasions did not go down too well.....all they do is send out engineers... (Plusnet)....and give you another router...with the promise of a speed increase.... I could go on..... Trust me........ .....Do not.... .............DO....NOT...... Go with talktalk. You will regret it. I was miss sold my contract, under the understanding that I was getting up to 11 Mbps... Anyway I'll leave it to who ever reads this to take this as a friendly warning.... Do not join talktalk.”

Helpful Report

Posted 4 years ago

“Avoid at all costs.... Avoid at all costs.... My 18 month contract ends February 2021 and all I could ever get was a maximum of 2.1 Mbps download speed .... Upload speed 1 Mbps... I'm letting it ride... Talking to the customer service team on many occasions did not go down too well.....all they do is send out engineers... (Plusnet)....and give you another router...with the promise of a speed increase.... I could go on..... Trust me........ .....Do not.... .............DO....NOT...... Go with talktalk. You will regret it. I was miss sold my contract, under the understanding that I was getting up to 11 Mbps... Anyway I'll leave it to who ever reads this to take this as a friendly warning.... Do not join talktalk.”

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Posted 4 years ago

“Bad experience From customer service to engineer! All is a rubbish!”

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Posted 4 years ago

“TalkTalk provides very very bad service. Landline monthly call charge keep increasing and when I want to cancel it, found evasive. Made to wait and wait then incompetent and rude advisors hang up. There is always very long waiting time to get response and then no result”

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Posted 4 years ago

“AVOID !!! TALKTALK !!! VERY POOR CUSTOMER CARE !!! TALKTALK !!! LOOK AFTER YOUR CUSTOMERS !!!”

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Posted 4 years ago

“TalkTalk has to be bar far the worst providers and even worse for dealing with customer complaints”

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Posted 4 years ago

“TalkTalk has to be bar far the worst providers and even worse for dealing with customer complaints”

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Posted 4 years ago

“I had the same problems with TT as the people below. Cancelled my contract because I was moving house, they never responded and continued to charge. When I was finally able to speak to someone on the phone they completely ignored the issue that I wanted to discuss, i.e. that I had already written to cancel the service altogether. They sent a debt recovery agency to me and said that they had replied to my letter but it was me who never got back to them. In the end I had to go to CAB to get help. I'm not finished with them yet but the whole experience has caused me so much distress that I never want to use their service again and I cannot recommend it to anyone. The worst customer service, rude, abrupt, ineficcient. All they want is money and keep you tied to them for as long as possible so they can take even more money out of you. TT is all about themselves, they do not listen to the customer or discuss anything the customer may wish to discuss, they only talk about what THEY want. I've never experienced such a bad provider, it's got to be the worst company out there. And I was a customer for 5 years and paid by direct debit, never defaulted ... just because I wanted to cancel the service, this is what you get. Totally unprofessional.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews