TalkTalk Reviews

Name: TalkTalk
Rating: 1.18

1.2 Rating 1,626 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse Internet and TV provider ever. Been charged for an engineer that came out when I was informed I wouldn't be so now have to wait 48 hours while they investigate. On top of that they want me to buy a booster (£85) so my devices will connect to the WiFi. Roll on March 2023 as I won't be renewing my contract.”

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Posted 5 years ago

“Was with talk talk for 8 year they updated my connection but it did t work for nearly 2 months I had a sick child bed bound with no WiFi or any service called up every day no help at all had me distressed and In tears still nothing went with a new service n talk talk still taking money as I should have cancelled they said absolute joke of a service and people are useless was so disgusted in the way I was treated”

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Posted 5 years ago

“it is so slow and laggy i play fortnite creative on 50 ping we get below avarege download and upload speed cuts out alot and alot of lag spikes not recomended”

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Posted 5 years ago

“I have had no internet for 14 days and now waiting for a router for 10 days - and then they tried to charge me £30 For the router that was deemed by their engineer not to work! They have commissioned Yodel to deliver the router - and yodel keep Saying “it’s with driver” for 10 days! Now I have offered to pick the router up from yodel In belshill a mere 10 Miles away - and I can’t do this but the driver can keep leaving it in the depot. Now talk talk purchase these courier service and cannot use anyone else apparently - they have now ordered a 2nd router - put through the same courier - it Defies logic - I would Have been quicker getting another provider -”

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Posted 5 years ago

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Posted 5 years ago

“Don't even consider TAlktalk, bad service, rude customer service, they will increase price within weeks taking on contract so called no mid price increase guarantee.”

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Posted 5 years ago

“When the broadband and routers are working, service is great. The router they supply is excellent and I get good connections in my average household. I have 3 contracts and have had issues with all of them. The issue comes if you have problems. Live chat is a waste of time, don't bother with it you will waste hours of your life. I spoke to a man called Thando who could not remember or understand much of what I wrote. I spent an hour with him on live chat to be finally directed to a Talktalk support website which I had used before I even spoke to him - I told him I had done all of the things already but he just made up some story about how it would be different this time. It wasn't. The only way to get things sorted in my experience is to use their community boards where they have staff and members of the public who are actually aware of issues and are able to book engineers, suggest solutions or send replacement routers out. So why have a live chat service at all? On the boards there are multiple reports of live chat being dire so scrap it TalkTalk - or staff it with people who have some ability to troubleshoot, and where their comprehension of English (particularly technical English) is better. My issues have been -difficulty getting an engineer booked for a fault on my phone line -less than half of the guaranteed speed for 6 weeks -router DNS issues (a firmware update for this has been promised for many months) -delayed go live date and waiting for auto-compensation I like the router that is supplied and the community boards are excellent. But getting issues resolved takes too long and live chat function is one of the worst i have ever experienced”

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Posted 5 years ago

“Appalling company worst company I have had to deal with. Mike”

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Posted 5 years ago

“I have been a member of Blue yonder, Sky, Virgin, BT, No problem. But now I have joined Talk Talk! biggest mistake. I have spoken to many of its support staff as to why cant I sign in to my account? not one has tried to help me as I am now tied in for 18 months. DONT JOIN THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Sold TalkTalk, Open Reach installed my Broadband, Phone and TV on the 9th July. The following week we had a downpour, out went the Broadband, over 9 hours passed ''we are working on the fault'' the following morning still not fixed, then it's time for the worst experience ever ''phoning customer services, only services should be removed and call it ''no help for customers'' first rep after no idea how long cut me off, I rang them back, time to work through the script again, I had enough ''just get it fixed'' and I hung up this time. I go out this week and buy a TV, time to connect, no this don't work, TalkTalk box not adding channels, rang customer services, first rep cut me off, rang back 3/4 qtrs. of a hour listening to some lady reading the script again, question after question, do this, try this, look I said it is not working arrange for a technician to visit me, I just have to ask you, no, no, no just stop, stop reading your script, tell what time is the visit, I repeated this over and over, what time, at last it registered, tomorrow between 3pm -to- 6pm, great bye. This morning I receive a text, technician absent, looking to arrange another technician to call, I left a message on voice mail at the number given in the message, don't bother calling, I have had enough. Called Virgin and I'm having them install next week. DON'T EVER AGREE TO HAVE TALKTALK, they are useless.”

Helpful Report

Posted 5 years ago

“Attempted two phones calls in the cooling off period to cancel. Now going through a complaint process because both times they hung up and didn't leave any notes. Wanted to cancel because their service is slow and patchy (it crashes if there are multiple devices on) but now want to cancel and avoid because of their customer service.”

Helpful Report

Posted 5 years ago

“After having a very poor experience trying to sign up with talk talk I decided to give them the benefit of the doubt. Big mistake. I have been with them for 6 days and not had internet for 5 of those days. Tech team are utterly useless and have been waiting for 3 days for a manager to call me. If I call in to chase this up both the tech and customer service team refuse to deal with it as they believe it’s not their problem so the only thing I can do now is leave bad reviews in as many places as possible in the hope someone who can deal with both teams will have the decency to contact me.”

Helpful Report

Posted 5 years ago

“Trying to take my mother in law of 92 years to court for non payment of bill of £27 after she cancelled her landline with them, right bunch of wasters and BULLIES!!!!!”

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Posted 5 years ago

“This is worst telecom company which I never met before in my life, 24 months fix contact very sudden increase the price after 6 months.call customer service and ask them should fellow the contact, the person said some other company did so they can do as well .TalkTalk lost all the trust.I don’t think this will survive in the future.”

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Posted 5 years ago

“Customer service is absolutely awful. Will have you connected for a couple weeks at a time but then something always goes wrong and connection stops every half an hour if even. They will then send out an engineer who won't ever fix the problem but will assure you it is fixed. Another 3 or 4 engineers will come out and you will be forever waiting on the problem to be fixed, then for a couple weeks it could be all better and inevitably vicious cycle goes again. DO NOT GO WITH TALK TALK”

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Posted 5 years ago

“One of the worst customer service, will trick you and lie to you, always charge you extra and when you need help or want to contact them they transfer you from one department to another, will waste your time”

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Posted 5 years ago

“Awful company. Internet constantly down and the customer service is absolutely appalling. Rude employees that ask you pointless questions which doesn’t fix anything. Do not go with this company, they’re a joke.”

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Posted 5 years ago

“Just wasted hours on the phone and achieved nothing. Same very stupid trained agents who ask you meaningless questions.I will never in my life return to such horrible services and I do not recommend to anyone. ”Enelle”this agent makes fun of customers she just doesn't respect them.”

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Posted 5 years ago

“My internet speed is OK and usually reliable but the customer services (or complete lack of them) is appalling. To get answers to anything other than FAQs I have to create a separate account on a public forum and ask fellow customers - how is that a service? Just found a £5 charge for a speed boost on my account that I do not want and did not ask for - having it removed is proving so painful I am considering leaving and looking elsewhere.”

Helpful Report

Posted 5 years ago

“Not atall impressed with this bunch of muppets. Internet that disconects every 10 mins. A bill almost doubled due to a late payment charge. ( 2 days late ). Tried to contact to discuss and customer services can barely speak english. Wont be long before i switch providers.”

Helpful Report

Posted 5 years ago

TalkTalk is rated 1.2 based on 1,626 reviews