Name: Taxicode
Rating: 1.06

“Booked a taxi from Hertfordshire to Heathrow Airport, through this website- https://www.hertford-taxis.co.uk/ Do not use them! I placed the booking over their website and the passenger was waiting and got in contact with them and they had no drivers available. £72.50 completely lost!!! (p.s the give away is that they have no contact number on their website, yell.com, etc)”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS WEB SITE COMPANY!!!!!!! To start with I would of given no stars but couldn’t. I booked a taxi weeks in advance with a fixed fee with which I thought was with our local taxi company, but when I phoned them and given the news that we hadn’t got a booking with them, alarm bells sounded... I then phoned the company I booked with and they said they allocated the driver 24 hrs before which I was very concerned and had an uneasy feeling as our flight is 3am (on recent reviews people were saying the taxi didn’t turn up) Today I had an email stating the our booking had been cancelled and to rebook we would have to pay more money, phoned the company and they told me it had been cancelled and my payment was refunded back, thank god as I then booked with a local company over the phone and will get to the airport without any worries if it will turn up”

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Posted 5 years ago

“Cancelled our 5 seater taxi 24 hours before our journey with no explanation via e-mail. They didn't even bother to call me. Offered a £5 voucher as compensation!!!! When I tried to book another 5 seater for the same journey through Taxicode, it was £24 more expensive. I wonder why!! This 'service' is a total waste of time. I am now trying to find another company that can help but of course they are all fully booked as it's such short notice.”

Helpful Report

Posted 5 years ago

“First time I booked was great, all went through fine and I had no worries. Second time I booked, I was given the run around by Taxicode - my review is about Taxicode ONLY - this only takes into consideration what Taxicode did. I booked with Taxicode and paid £66 for a 7 mile trip in the middle of nowhere after a wedding. Taxicode assigned a cab company to pick up the 8 people in a mini bus and drop them at 3 different locations. This was showing as unconfirmed by the provider for days. So I called the cab company to check all was okay with the 3 different drops, they then told me they had no record of my booking, they do not work with Taxicode and don't even cover the area that I had booked it for!! I contacted Taxicode who said 'no worries, all fine we will get another company to book! I guarentee you will get a taxi'' - I checked all the potential cab companies that were on the taxicode list and none of them were able to take my booking. When I told Taxicode this, they said it would all be fine and my booking would be confirmed 6 hours before my booking was due. 6 hours... really? I asked if I could cancel, to which they told me that I would only receive back 10% of my payment. At this point my stress levels hit the roof and I was contacting Taxicode on their help page nearly every hour. Everytime they replied, it would mark my ticket as resolved - which it never was. Eventually I got through to someone on the phone after being on hold for over 10 mins! I complained that nothing had been done and no one was telling me what was happening, I must of got them on a good day because the guy said he would fully refund me on the grounds that I was stressed! Thank god they did as I had to ring round several different places before I could find a taxi company to take my booking. I know the response that Taxicode will make to this review - no record of my booking (Booking MB435D5B03AE2) - please review the cab company and not taxicode etc. - my review is about Taxicode NOT the cab companies. I will never ever use this company again.”

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Posted 5 years ago

“Didn't turn up cz refused any help or refund, now taking them to court,. Bunch of rip off merchants, who don't give a damm.”

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Posted 5 years ago

“If you're an operator don't sign up to these crooks! I cancelled a booking because after their fees of £61, which aren't explained, made the job unviable. They then charged my card £157.66 for cancelling it. Argued with them, they agreed a refund, then they start messing you about with adding a bank account to be paid back. They're absolute rip off merchants...don't sign up with them! One more point....the prices they expect you to do work for is laughable!!! YOU HAVE BEEN WARNED!!!”

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Posted 5 years ago

“I prebooked prepaid a journey for 9 teenagers. Taxicode failed to collect them - they were an hour from home. Apparently my daughter wasn’t there - she was!!!! The company supplied evidence that they were there - it shows them leaving the location 4 minutes before the booked pick up time!!!! Absolute cowboys - avoid at all costs!!!!!”

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Posted 5 years ago

“Booked the ride for 5am this morning. Got a confirmation so I slept thinking all is fine!!! Woke up on my alarm 4:30 got changed and waited past 5:05 and called to ask where the driver is. No answer! I went to check my email and guess what they have cancelled the booking so it says at 4:05!!!!!! How Was I supposed to suspect such a surprise?!!! Never again!!! I just called Uber and luckily managed to get a 5 minutes away one!! AVOID”

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Posted 5 years ago

“Absolute scam, do not use this company! Misrepresentation The company quoted myself £35.00 plus £1.50 for the taxi fare from the airport which was about the same price as other competitors. I paid then I was called hours later being told that I had not put in the correct address details (post code and full address) which I had indeed done as I not only searched but the address came up in full. I was then told it would be £60.00 I asked for it to be cancelled. I was then made aware I would only get 25% of the cost back. When trying to raise a complaint the company were unhelpful and rude.”

Helpful Report

Posted 5 years ago

“I booked a return trip; then I needed to change only the outbound trip (but not the return trip). I called TaxiCode and talked to Mujtaba Hussein asking for the change. He mentioned that changes are not possible, that they need to cancel my trip and re-book it again. I accepted, they made the change to my outbound trip and by mistake they have changed the return date (to the SAME DAY than the outbound trip) instead of keeping my original return date, as requested. As I assumed the return was not changed I did not payed attention to its date, and only checked the new outbound date. I made the payment and then I start to get calls from taxi drivers saying that they were waiting for me. I have lost the booking and the money of my return trip. They never recognised their mistake and made me pay for it.”

Helpful Report

Posted 5 years ago

“I booked a return trip; then I needed to change only the outbound trip (but not the return trip). I called TaxiCode and talked to Mujtaba Hussein asking for the change. He mentioned that changes are not possible, that they need to cancel my trip and re-book it again. I accepted, they made the change to my outbound trip and by mistake they have changed the return date (to the SAME DAY than the outbound trip) instead of keeping my original return date, as requested. As I assumed the return was not changed I did not payed attention to its date, and only checked the new outbound date. I made the payment and then I start to get calls from taxi drivers saying that they were waiting for me. I have lost the booking and the money of my return trip. They never recognised their mistake and made me pay for it.”

Helpful Report

Posted 5 years ago

“DO NOT USE - they took the money for my booking and I still haven't been able to obtain a refund and it doesn't look likely. I followed the advise process to request the refund after I cancelled the booking but taxicode said I should request it from the taxi firm who tell me the vice versa. Absolutely, a disgrace.”

Helpful Report

Posted 5 years ago

“At 5:15 pm I booked a Mercedes (final splurge!) to take the 3 of us to Heathrow at 8:15 next morning. Got an almost immediate reply to say that the ride had been assigned to GLC Executive and I would get final confirmation in the the next few minutes, either from GLC or some other company. We went out to dinner - when we returned at 10 p.m there was no final confirmation. So I emailed them to cancel, contacted them through their "Contact US" links and tried to click on the Cancel tab on our booking (which did nothing). I couldn't phone them as I don't have a British phoine and their website has no "Chat with us" facility. Booked a black cab instead which cost very little more and gave instant confirmation. Imagine my surprise when a Toyota station wagon turned up next morning from Taxicode's partner. I told the driver I had cancelled, he took a photo of the front door to confirm he had been there and took off. Picture my amazement to find that Taxicode billed me the full fare to Heathrow for 3 people plus luggage. I have reported them to my credit card company. AVOID TAXICODE - a black cab is cheaper and more reliable.”

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Posted 5 years ago

“DO NOT USE THIS COMPANY. They did not arrive at the airport and after waiting an hour and failing to get in contact with them I took another company and was subsequently charged by their company without any compensation. Very poor service and customer service. Highly recommend not using this company and going with another. There are many other companies that will serve you better.”

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Posted 5 years ago

“They didn’t update that there was no driver - extremely bad and inhumane service. When trying to call, they don't answer for 15 minutes. Avoid this company and this app - horrible.”

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Posted 5 years ago

“Please do not use. My experiences are too depressing for words but I want to warn others. I thought I was booking a local taxi through a website which implied Taxi Code were based in Lewes, East Sussex (the title of the website they own which I used, implied this was the case - one of many websites they have with variants to the name) this was not the case - the driver was based in London. I cancelled nine days before my booked trip after reading some terrible stories about peoples experiences. I have not been able to get a penny back from a very expensive trip. Terms and Conditions are buried on the website. Please, please BEWARE.”

Helpful Report

Posted 5 years ago

“Please, don't use this company! You may as well take your money and burn it. Booked a return taxi to Birmingham airport for our first holiday abroad as a family. I had an email confirming they had assigned a driver, BB and Aces cars. I googled the company and was very concerned at the awful reviews they had. I immediately emailed TaxiCode with my concerns, and they reassured me that airport runs always run smoothly, nothing to worry about. I thanked them, saying it was only because with the pick up at 3am, we really would have no way of getting there if there were any problems. Guess what? As myself, partner and two daughters stood at the foot of the stairs, cases packed, excited to leave, NO taxi arrived. I phoned BB and Aces cars 20 mins after the pick up should have been, to be told there was no record of me whatsoever, and they 'don't even do that area'. I was devastated as they had taken £149 out my account for a service I never received! Thank god my sister answered her phone in the early hours of the morning and my brother in law kindly took us. I emailed them several times over the course of my holiday, something I didn't want to be doing, and they had the cheek to ask, 'did I want the return leg of the journey?' How on earth could I trust them to turn up? I said no, knowing I was now was also waving goodbye to the second half my money. BUT, weeks later I haven't even received the full refund for the first half, even though the (taxi that didn't arrive! They have so far put £30 in my account, and that's it! I've just emailed again, but this is like getting blood out of a stone. What an absolutely sham of a company, and how incredibley cruel to take peoples money then leave them high and dry. My next step will be trying through my bank. Worst service I've ever received from any company, ever. And to think, I actually said in one of my emails that if they sorted my refund, whilst I wouldn't give favourable reviews for the company (obviously!), I would for their customer service. But that's dire as well.”

Helpful Report

Posted 5 years ago

“Booked a minibus for a wedding. Phoned the morning of as we hadn't had a driver confirmed and was assured the booking was in place and everything fine. 3 hours after that phone call and 12 hours before the pick up time the mini bus was cancelled. We luckily managed to find a local taxi company willing to run shuttles for all of us but if not we would have been stranded in the countryside. Taxi code has denied all responsibility because they are only an agent”

Helpful Report

Posted 5 years ago

“Awful. Booked a taxi and the driver wasn’t assigned so rang up and they said it’s all booked in only for the taxi to be cancelled hours before we wanted it on the day of a wedding! So so poor”

Helpful Report

Posted 5 years ago

“RIP OFF... AVOID. Had to cancel a few days in advance. Discovered Taxicode was only going to return 10% of fare!! Call centre in India. Very very poor service and complete CON.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Taxicode Reviews