“I give these 1 star, because the review system doesn't recognise zero stars.
I bought a phone from these people and saved myself about £45. When I eventually got it, within a week it was evident it had a fault ( on calls the speaker cut out intermittently so I couldn't hear the person I was talking to, but they could hear me at all times).
Contacted TecoBuy straight away, was asked to do a factory reset, but no change. I was told to return it for inspection, and if a fault was found it would be repaired. If not, I would be charged the inspection fee, and return postage of the faulty phone !!
No mention at all of refunding. And don't expect PayPal to be of any use, they're a waste of time and completely unhelpful, but that's another story.
In short, if you're a skinflint like me then go ahead and buy from TecoBuy. But if you value customer service and your consumer rights when things go wrong, pay the little extra and buy from a UK seller. So instead of saving £45, I'm now out of pocket by £190.
YOU HAVE BEEN WARNED !!”
“i just bought a hair dryer costs 249.99pounds i realise that the code does'nt recognised from the system of manufactors in uk. i ask them and they said that if i'm not happy with it to give it back to the company who is in hong kong and i must pay the post 99.00pounds. the warranty of the item is from manufacture 2 years but they give one year and you can think what they want to do and the way that they support. DON'T BUY FROM THEM ANYTHING”
“Tecobuy uk! They want you to think they are in the UK and delivering from there. They are not! Took over 2 weeks for my order to arrive.
No communication during that period.
I will not shop with them again.”
“Placed an order with tecobuy and after 4 months still have not received it. The only response I ever get from after numerous attempts to contact them is there are waiting for a response from the courier. Totally appalling customer service. Do not but from this company”
“Do not buy!!
This company does not own any stock of any items. They take your money and wait for more people to buy and then make a big order. They are not a UK based company and you will not receive your product within a month.
Not a very good company and I have raised a complaint with the UK trading standards.
DO NOT BUY FROM THIS COMPANY.”
“ordered an item from tecobuy via paypal.still havent recieved the item.looks like im another victim of this bogus company.luckily i paid with paypal after seeing all the comments below.should have seen the red flags but just assumed that it was a legit company etc.”
“Payed for the product and after that total radio silence from Teco Buy. Got my money back thru paypal. Stay well clear of this operation. Either totally inept or out to scam buyers.”
“Advertising goods for sale that they did not have. Took my order and my money, but did not communicate that they could not fulfil the order.
Only when I queried the delivery date did they communicate at all. I could have waited forever.”
“Ordered a phone, took 3 weeks of nothing. Costomer support did reply with you'll get your tracking number when it is posted. Had another 3 weeks of the traking saying waiting for it to arrive. Asked for a refund or return address if it was too late. Support said it was too late & to RMA when it arrived. RMA conditions are that it is returned to Hong Kong within 14 Days, how when they cannot get it posted out under 6 weeks? Think I'm off to paypal for help too.”
“If there's a 0 star I would give them 0!!!!!
Thank you so much for being a scam! I bought a game from them that cost $99 but it turns out to be a junk... On their website they clearly state that they are selling the ENGLISH Version but it turns out to be CHINESE Version. I CAN'T EVEN SPEAK CHINESE!
I've been calling their cust service for like 20 times and no one is answering and they don't even say sorry and I have to pay for the shipping fees...
Please stay away from this company unless you want to be scammed”
“Buyers beware
To say I am dissapointed by service I recieved by Tecobuy is an understatement.
I orginially was attracted by the competitive prices from this company and ended up purchasing a mobile phone. Little did I know it would take over 2 and a half months to arrive.
1) The website doesn't make it clear that the item would be shipped from Hong Kong.
2) I tried multiple times to contact the company via email and I never ever reeved a response back. The only emails I recieved were promotional emails trying to get to buy more.
3) Despite being told in my purchase email that I could track the purchase from my account, I was unable to see any purchase history from my account.
I would rate their customer service exceptionally bad. It's not that hard to respond back to an email, and extremely poor to leave them wondering if they will ever get what they have purchased.
I know their price seem cheap but I would recommend avoiding any dealings with them.
Consider how they may respond if something you order is faulty or has other issues. I very much doubt you would get a response back and most likely would be out of pocket.
Be careful with this company!!”
“Ordered an iPad from then on May 20th it is now July 2nd. There is no way they will reply to your emails via their customer service. There is NO customer service. The courier said the order had not been processed, so the only alternative is to get pay pal involved.
I would never recommend anyone to buy from them,. there is no excuse for ignoring their paying customers enquiries, especially as you have paid for an expensive item. God bless pay pal is all I can say.”
“Never ever but anything from them. They dont reply your email, they dont provide update on the parcel. Tracking number they gave has no progress (parcel sits in the warehouse for 3 weeks). Many emails, messages sent but never reply. When I asked for cancellation, the parcel arrived 1 week later and I need to pay for courier service (send back to Hong Kong) because they claimed that I cancelled the order after they dispatched the phone?? Never ever buy from them.”
“BEWARE!!! DO NOT BUY FROM THIS COMPANY. They are scammers. I ordered a Dyson from them, I emailed them loads of times, no response. Never received the Dyson. Luckily I got a refund from PayPal. Do not buy from this company.”
“I work for a care home run by a charity and ordered in good faith a thermometer which was promised delivery in days - that was at the beginning of March and it still hasn't arrived. Given the current circumstances we find ourselves in this was a much needed piece of equipment and they were promising a good delivery which nobody else could - should have seen the red flag then really! They have taken our money which we are trying to get back but please be very careful before ordering with these people.”
“1. Took a long time to arrive.
2. I thought they had a base in the UK, they don't, they're in Hong Kong.
3. They sent the wrong item.
4. They were so slow to respond to my return request that I had to open a Paypal dispute, which they seemed to resent.
5. Their returns system is a pain to use and they take several days to respond to each communication.”
“Rubbish, no product delivered, no response to emails, No customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Will be taking legal action against them!”
“DO NOT BUY FROM THEM. 100% HASSLE. DO NOT USE TECOBUY
Like so many other people posting reviews on Tecobuy. I too was taken in by Tecobuy's supposed UK site and their bogus posting of a falsified Trust Pilot score. Having paid for a mobile phone, I received an order confirmation email that said you can track your order with the link. You can't (unless you've already registered for an account). The email stated that the order should be processed in approximately 2-3 days and asked that I allow extra time due to COVID. I didn't hear anything from Tecobuy.co.uk for the next week. It was then that I looked on the reviews and started to have serious doubts about Tecobuy. They are a Hong Kong based company and are not based in the UK.
I emailed Tecobuy several times after 2 weeks had passed and no communication received. They didn't reply to any of my emails. I emailed them twice again requesting a refund. Thankfully I received an email via PayPal a couple of days after my 2nd refund request.
TECOBUY are an appalling company to deal with. They have misrepresented themselves 1. As a UK based supplier. 2. They have posted a bogus Trust Pilot score.
If you look through the reviews for Tecobuy, I can't believe PayPal are allowing Tecobuy to use their service and I would also expect Trust Pilot to intervene when their reputation is being abused by Tecobuy posting false scores. I really do hope nobody else has to go through what so many other people have gone through because of Tecobuy and Paypal and Trust Pilot's inaction.
DO NOT USE TECOBUY”
“***AVOID AT ALL COSTS, YOU HAVE BEEN WARNED***
I made a purchase with tecobuy for a smartphone (oppo A5 2020)
I paid for my order on 15/04/2020 for a total cost of £137.99. I used PayPal express checkout to pay the full amount *and Glad I did*
Moments after transaction I received a email as order confirmation/ invoice.
Also a email from PayPal notifying me that the payment was sent to tecobuy.
That was @ 15/04/20.
I made the purchase due to great price and also because I thought it was a UK company. With .co.uk address.
So after 7 days of no shipping/ tracking email I began to panic. After searching online for information and tecobuy user reviews.
That is when I was convinced I would never see a smartphone or my money again.
Over the following days up to yesterday I raised a total
Of 20 tickets that promises a reply within 2/3 hours.
None of my raised tickets ever got a reply. I also sent 2 emails everyday and again never got a reply.
In my account I clicked on my orders tab, this is when I realized my order stated no orders.
Last week I contacted PayPal to request a full refund. This morning I got email from PayPal and informed me that they have issued a full refund. The money has gone back to my PayPal. I had read online that PayPal were not offering full refunds and in some cases PayPal would only offer a partial refund once that decision is made by PayPal there is no going back as their decision is final.
Please please check website credentials and customer reviews.
Since when has a .co.uk domain name and union jack flags used to trick you thinking you ordered from UK but no, they operate solely in HONG KONG.
I WILL NEVER USE THIS SITE AGAIN.
Sorry for the long reply but feel it is important to inform potential customers the truth.
How are they allowed to lie and be acting like scammers ? And why is PayPal working with tecobuy when the complaints are always issues no support, no customer care number, no communication whatsoever. PayPal should ditch tecobuy due to all of the above issues immediately.
I feel I was one of the lucky ones for getting a full refund.
Finally tecobuy reason for refund states "Lost Item" and I am 100% positive they did nothing and ignore customers.
😁 Thanks for reading 😁”
