Ted Baker Reviews

Name: Ted Baker
Rating: 1.66

1.7 Rating 274 Reviews

16 %

of reviewers recommend Ted Baker

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Metrics

1.7

Based on 274 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ted Baker 2 star review on 14th November 2023

Lomax

Ted Baker 1 star review on 16th January 2023

Sam H

Ted Baker 1 star review on 17th January 2022

AAReview

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy and arrived very fast.”

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Posted 6 years ago

“Very beautiful item x”

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Posted 6 years ago

“good service, cheap item”

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Posted 6 years ago

“Where have all the beautiful linings for the coats gone? I’ve just received 2 new coats and they are bland. Your brand is standing out from the crowd / these don’t. The Hutton’s and finishing are generic.”

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Posted 6 months ago

“I'm really not satisfied with my Ted Baker wallet :( I paid $109 for the DELEENA colour block small bifold purse and the button keeps popping open because the cards I have in there are obviously bulking it up. Bloody hell. I bought it for the leather aspect and now I totally regret it because even Tommy Hilfiger and Guess are much better design-wise. So sad for my money...”

Ted Baker 3 star review on 22nd May 2021

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Posted 2 years ago

“Received item nicely packaged. Returned the dress it was far too big. Waited 12 for a refund emailed then . Received the refund in 2 days minus £3.00 less than I had paid with no explanation. I emailed them they said it was to cover postage as I had used Collect plus to return the dress. I was not impressed no where did it say they would take any money for postage.”

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Posted 6 years ago

“Ordered a handbag from Ted Baker regardless of reading some horrific reviews of their online store and sub par customer service. I was pleasantly surprised as I had braced myself for the worst. The processing time was a bit longer than the average online retailer, 7 days. But once I was notified it had shipped it was here within 4 days. Delivered as expected, lovely quality, exactly what I would expect from ted. The 3 stars are reflective of the extended processing time and difficulty in getting prompt responses from customer service.”

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Posted 6 years ago

“I like their clothes. They tend to be on the higher quality end. However, a recent order I received lacked that standard. The shirt was a rolled up mess in the plastic bag, not brand new which was what I ordered. When you pay high prices you expect quality clothes. A t-shirt still had a security tag. I contacted them through email for which I received a rather patronising reply from J*d*, with a sarcastic apology, telling me to return the items, for which I would be paying to return. After quite a few emails nothing has been resolved.”

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Posted 4 months ago

“I have just bought the same product for the 2nd time, two different sizes, and twice have they been cancelled due to no stock... If that is the case then why don't you update your website to show them as our of stock, other companies do. Not sure I'd be buying from them again”

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Posted 6 months ago

“Refund still hast taken place after 2 months. No idea whats going on there.”

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Posted 2 years ago

“SAME ISSUE. It has been exactly 2 months since I sent my return that is over $800 using their return label. I never took a picture of the label as I dropped it at the USPS office and never had any issue with any return ever before. I followed up with them several times by email, they response on a timely fashion but issue not resolved till today 08/18/2020. I sent my return 06/18/2020. Too bad I like their style and I used to shop in person in their store, this was my first time buying from their online store and it is super disappointing.”

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Posted 3 years ago

“Ive had the same issue as everyone else. I mailed back in EARLY JUNE and finally got an email July 27th that they had received my package. it was easily over 6 weeks. Then another 3 weeks gone by no refund. YOU HAVE TO CALL AFTER 4PM EASTERN TIME. I think their phone goes to England so if you try to call during day you cant get through if youre in US. I had about a 30 min wait on hold after 4pm and when I got through they corrected issue right away. (my credit card had expired while waiting for refund so they needed new info).”

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Posted 3 years ago

“Sent back a return almost 6 weeks ago and still have not received any communication confirming receipt nor refund to my credit card. I used the prepaid shipping label that was included with the original order to send back the item. A Ted Baker customer service rep (who was very professional and responsive) informed me that Ted Baker leverages Pitney Bowes as their shipping label provider. The prepaid return labels are assigned randomly and are not tied to the Ted Baker order number so they have no way to track the shipment. This would've been nice to know ahead of time as I would have certainly taken a photo of the label had I known this was the case. I have never experienced that with any other retailers who provide a prepaid return shipping option with their orders. Instead I have no idea if/when this shipment was delivered to their returns DC or if it was lost by the USPS. At this point I'm considering it a total loss. I give them a 1 for returns process and a 3 for customer service since the rep was at least trying to be helpful. 2 for overall experience.”

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Posted 3 years ago

“Returns policy very strict compared with other online stores. Two dresses returned just outwith the two week return period and no refund given. It took three phone calls to prevent the dresses being sent back to me and to be given a credit note instead. Inaccurate information recorded on their system during the course of these phone calls. Love the clothes just don't think Ill be using their website again.”

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Posted 7 years ago

“I don't like it! They sent me a damage item then won't consider to exchange it!! I wasted my money!!”

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Posted 2 weeks ago

“Ted Baker is not paying the freelancers they work with. I've heard many people saying the same thing, and it's happening to me as well: Ted Baker Netherlands is not paying the freelancers they work with. It's very dodgy, dark and secretive. They won't tell the reason for it, and just not paying. This is a clear sign that this company is involved in shady business, and is not to be trusted at all. If they're so unfair and dodgy about the people they work with, this says a lot about their ethics and how they operate as an organisation.”

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Posted 3 months ago

“Sent a coat that was too large back to them, with “their” return label on Dec 21st, they received it on Dec. 27 and I have not received my credit. It has been a month since they received my return. I have kept records of mailing, their receiving etc. I now cannot get through to them by email or phone to inquire about my refund, they will not answer their phone and I receive the same blanket email back that “some one will contact me from customer service soon”. I will contact my credit card company now.”

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Posted 3 months ago

“I'm a high net worth individual and will NEVER shop here again! I returned all my items beginning of Dec and still don't have a refund. Sent 3 emails and called 7 times. This company is going down the tube. It's disgusting how their operations are treating customers. Filing a complaint and fraud dispute with my credit card company now.”

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Posted 3 months ago

“Same complaint as ALL the others. How are they able to stay in business when no one can contact them? I cannot reach via phone or email, has been over 2 weeks and I cannot generate a return label on their online portal. I would filed a BBB complaint but dont think I can due to them being based in the UK? This is terrible! If I was on social media, I'd be telling everyone.”

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Posted 3 months ago

“I was Ted Baker customer for many years and have dozens of dresses that I purchases in the previous years, never had an issues. But what a nightmare it is now. Unfortunately, I will not be a customer of Ted Baker any longer. I am trying to return a purchase and can not get a response from Ted Baker for days. I called customer service many times in their business hours: no one answers. I sent multiple emails - no response. Before that, I had to search through their website to figure our how to generate my return label. When I finally found it, return form doesn't work, it doesn't recognize the order number, so no return label can be printed. Wow! This is ridiculous.”

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Posted 4 months ago

Ted Baker is rated 1.7 based on 274 reviews