“Constantly sending me promotions for free things and then I need you to do something first and then when you do that they need to do something else and then something else and then something else and then something else they never gave you anything free this time I logged on knowing that, but I wanted to find something cheap Said they made me spin a wheel 35 times to give me a $200 coupon which I know is no good so I didn’t even get to the 36th spin I gave up. I just close the side and decided I’ll look somewhere else for it. Ask once or twice for God sakes. Don’t ask constantly and give you no other option.”
“It's very expensive and poor quality, they always cheat you with the offers and the things you really want they say they don't have in stock anymore and they bombard you with all kinds of cheap stuff”
“I made a purchase in one of Temu credit back events, my account at Temu shows my ClaimCredit is $11.10, which need to claim every day for 7 days, and I did, but by 2nd day, the claim screen disappeared, so I was unable to claim this credit.
I contact Temu the day when ClaimCredit screen disappeared, the agents at Temu gave me some useless suggestions to access the ClaimCredit, did NOT work. Then they waited until my 7 days of claim credit expired, then tells me "your claim credit" is Not available due to claim credit time expired.
This happened to me twice. Others on google have expressed same issue.
Temu's lack response to their promise on these events, makes you wonder if these events are even REAL.
There may be a bug in their system for these events, but Temu agents do NOT solve problems, just give you textbook answers and wait until time expires.
I used to buy them every week. I will NOT buy them again due to horrible service and NOT trust company”
“This company is horrible!!! I have ordered many things from them and I have not received many things from them. Quality is extremely low and no customer service whatsoever! They get a zero rating from me. Don’t get taken like I did! Save your money and go to Amazon! Temu sucks!!!”
“The size shown on Temu online site that I purchased is not the size and type that I received. You see item big on the site and when you received it, it's like a baby toy. Beware.....”
“Continuously being robbed of free items which should be posted after orders. I have spending 100’s on this sight to get nothing. I have raised several issues and all they say is we will give you a 20% discount which is not good enough. Stay away from this fake sight.”
“They sent me used stuff. Nothing was new. This place took me for only $125.00. I feel lucky. Don’t order here. I should have looked at the reviews. Now I see they are rated at 1.5, I know why. Don’t Do it! You will regret the purchase and hate their return message.”
“No puedo calificar con un 0, pero si pudiera, lo haría.
Vi una promoción en YouTube que me pareció un buen precio, así que hice clic y compré. Sin embargo, nunca recibí mi recibo, pero sí el cobro. Estuve en contacto con el servicio al cliente durante más de un mes, y cada vez que les explicaba la situación, me pedían que repitiera lo que ya les había dicho. No leen los mensajes ni se esfuerzan en resolver el problema. Las respuestas que me daban eran siempre copias de mensajes automáticos, sin ningún tipo de solución real. Al final, nunca recuperé mi dinero.
Un servicio al cliente terrible y una experiencia muy frustrante. No recomiendo para nada esta tienda.”
“I ordered $21.46 worth of merchandise on Oct. 9. The money was deducted on Oct. 9. Been a month and 10 days! My merchandise has not arrived, but they've taken my money. Temu says my pkg. is in transit, but UPS says they haven't received the pkg. yet under that tracking number. Temu was rude when I asked about my order. Seemed like they were talking down to me, sending messages like, "Please be patient, it is being sent." But my tracking # tracked through UPS says they haven't received the package yet. I sensed fraud, so I submitted a case to Paypal. Now Temu is threatening it will take longer to get my money back since I created a case. Then, Temu asked me to remove the case, wait til I receive my items to do a refund, then send the items back to them for a refund. I REALLY DON'T WANT A REFUND! I WANT MY ITEMS I ORDERED A MONTH & 10 DAYS AGO!!! I was just requesting a refund because I didn't receive the items! I wrote them a message back saying, "When/ or if I get my items, I'll remove/close the case!" Paypal says you cannot reopen a case once you've closed it! Yeah, so Temu was being sneaky, trying to get me to close the case! Nov. 26, Paypal will make a decision on the case....and I will be closing my Temu acct....all for an order of $21.46.”
“I have ordered over $300 worth of stuff. All the stuff is really cheap, and breaks or tears very easy.
Zippers break easy, items very cheap quality, it is like shopping at the dollar store, but cheaper.”
“I canceled an order on Nov 15, 2024, 5 minutes after I mistakenly ordered wrong thing. Didn't receive a confirmation of cancelling so I canceled it again the next day. On Nov. 18 I received notice it was in transit. Called customer service - they said nothing they can do. Return it. They say I have 2 months before $ will be taken off credit card. Considering the poor customer service will I see my refundof over $800?”
“The worst bunch of theives ever. I deleted my app. If u order something and cancal right away the still send it and when you ask to speak to someone you get nowhere. And there products are cheap. They break quickly. I'm battling with them now after I canceled my order and they still sent it out.”
“The worst bunch of theives ever. I deleted my app. If u order something and cancal right away the still send it and when you ask to speak to someone you get nowhere. And there products are cheap. They break quickly. I'm battling with them now after I canceled my order and they still sent it out.”
“I am a good customer. Always had good experiences. Then they started sending me things I didn't order. Ten dollars here ten dollars there. Three items. They even charged shipping. I am not going to package and pay shipping for these items. They gave me refund for two items, then insisted I return the third. A ten dollar item. Took me over an hour on phone. Very unhappy. Will stop ordering from them”
“I order 2 items as of this nothing yet. I order my items Oct 4 2024. Nothing yet. Unless it something you put in a bag I will not order. Today is Nov 18. No cabinets. Nothing!!
s”
“Most items not in the bag they shove everything in. Most are missing. They are holding my credits from 3 items I canceled w/in minutes of ordering. SCARIEST thing . THEY TAKE STEAL, USE YOUR DATA. I used gift cards to order and someone immediately booked 2 -1st class tickets to a luxury resort in CANCUN. Costing over$20,000. Also, over 12,000$ at Amazon. I am waiting for my bank to open. They alerted me. I am lucky. I Rarely use my Real credit card. So it was flagged immediately, but nevertheless infuriating. STAY AWAY FROM TEMU. You may love the cheap prices, but it will COST YOU EVENTUALLY. I won't ever go near them again DELETE APP AND BEWARE. I believe they are so cheap because they make their money selling your information.”
“Salt and pepper shaker that was $6ended up costing me $59 with their supposedly free items. Super CHEAP quality and returns are very difficult. Ended up throwing away in the trash. It’s like a hidden scam. I will never use them again”
