“I love Temu. I have purchased quite a lot.
Their return policy is amazing. I have never been refused a return and returning has always been free. I greatly recommend them. I am greatful and will continue purchasing.”
“They are scammer, recently asked me to send my card pictures saying to protect customer finance which is unbelievable and never happened with anyone or anywebsite before. I refused and deleted my account. In addition, it is very bad website, selling bad quality items, the items are totally different than the pictures on the website. Most of the pictures on the listings are fake and misleading. Both expensive and cheap items are very bad quality. Also advertised fake sales”
“First 3 purchases went smoothly, they were $60, $3,& $9. when tried to buy something today for $11, it's telling me I MUST spend $40 as a minimum. I asked their support robot, i keep getting the same response. 'please add more stuff to your cart to meet the minimum'
went and bought the same items from Ali express, same price no fuss. when meet $15 shipping is free. if under $15 - $2.99 shipping. so much more transparent
As soon as I receive my previous orders I will be cancelling my account with Temu and blocking all their emails (MY GOD THEY SEND A LOT OF JUNK MAIL!)”
“This has been the first time I ordered from Temu and the last.They are saying they can't find my address it's not rocket science to call if you can't deliver.I will be seeking a refund when the time is right.”
“I ordered some things from timu and they promised me that they would be here by August 2nd. It is now August 5th and I have yet to receive my package. Usually they're pretty good about getting them here in a timely like fashion. Today I look for update and now it's saying 3-11 business days when before it said August 2bd. These items were for a birthday gift that I know won't have in hand. I'm very disappointed and the situation cannot be fixed at this point all we can do is wait for the items that the little girl wanted.”
“Too many ads. Constant pressure with annoying pop ups with incentives to buy and get others to join. Puts me off
shopping here. Rather use AlibabaThe fishland and farmland games are a farce. It's almost impossible to win as the goal post is m over constantly as you get close. You literally have to take part 1000s of time to reach each goal. It's extremely misleading and an yet waste of time
Goods and services is good. Really good, but the supposed freebies are a hoax and insulting. Don't water your time.”
“I am really satisfy with their services, product arrived earlier than what I expected. But most of all the prices beat others online sources and way way cheapest and in good quality.”
“I used to but from Temu a lot but then they make you spend 20.00 and a 2.99 shipping which you did not have to pay before,so won't be ordering as much.”
“Absolutely the worst. Do not trust shop with Amazon.com or Walmart.com. Products are terrible often used quality and customer service is non-existent. Lost a few hundred dollars. Impossible to return! Stay away from this company and Shein. Stick with Amazon it is much better and safer.”
“At first, I got enticed by the "egg beater," in which you have to press it down to work. Next I bought the electric scrubber for my bathroom floor. Worked 2 times and just quit on me. DO NOT BUY ANYTHING ELECTRICAL from TEMU. Clothes are exceptional and fantastic! Although if you buy electronics don't buy them from TEMU. Buyer Be Ware.”
“I ordered $80 worth of shirts and shorts and underwear from them in the size that I usually wear here. Nothing fit. Everything was skin tight even at my normal size which is usually a little baggy. And then they had to call to try to buy me off for $5 out of my 80 because it was going to take 4 to 6 weeks to process my refund to my credit card. They are liars and cheats. And top all of it off the stuff didn't even look like the pictures that they had on their website. The shirts I got in the order also smelled. One star would not recommend save your money and buy local instead.”
“Temu has not made me happy. Quite the contrast they have been been horrible to deal with. I am tired of getting false promotions and trying hard to get someone from customer service to make things right like they shoul be. I don’t recommend shopping with them and by all means do not fall for there false promotions. And when I contacted customer support they would not take accountability and implied I needed to learn how things work. I don’t feel they care about the customer at all and the promotions are a scam to get you to spend more money.”
“Temu sent me something that I did not order. Customer service kept me on the phone for an hour and 15 minutes while I was trying to get a refund. Once they agreed to give me a refund he pointed out that giving me a refund was a courtesy. Huh? Since this has happened before, I started to see the pattern. First they ask you stupid questions when you tell them that you received something you didn’t order. One of the questions “ was the item actually delivered to you ?” It got really stupid and then I explained to the individual on the phone that I was going to speak with my credit card company and then you can deal with them. The next day I received another order in which I ordered two items which were identical. Only one arrived. Guaranteed they will charge me for both and keep me on the phone for another hour and 15 minutes since they really are badly trained. If they send you two items that are identical when you didn’t order it they will charge you for both. If you order one item and two identical ones arrive they will charge you for both. This is why they have such a terrible reputation. It is well-deserved.”
“I purchased a heating pad for my 16 year old daughter that just caught fire in the wiring luckily she was letting it get warm before putting it on or this could have been horrible”
“It shows a phone number that is not mine. I will not confirm anything on someone else’s phone number. I can’t find where to check my account information.”
“I made my first order with Temu via the app and put three heavily reduced items in my basket. The app automatically reduced the price even further as I went to checkout, meaning I had spent only £4.50, so an automated message flashed up on the screen that I must spend a minimum of £10 to compete payment. I chose three more items, also heavily discounted, putting my total spend up to £11.50 with free postage. I thought this was a bargain for the six items (cosmetics and toiletries). I paid via credit card and received a notification my order was being processed. The following day, on checking its progress, I found only three items were being sent as part of the order - the three additional ones I had put in my basket to make it up to over £10. The price of these three items had mysteriously increased since I paid, so the cost was about £11.50 for just three items instead of six. Meanwhile, the three items I really wanted were still sitting in my basket, apparently unpaid. When I contacted customer services to complain, they seemed unable to grasp what my problem was and said it was too late to change or cancel the order, because it had already been dispatched. I decided to buy the three items still in my basket (the ones I really wanted) but on trying to do so, the "minimum order spend" had now gone up to £15. I decided not to bother, as there was a chance the same thing would happen again. I shan't use them again.”
