“This was the worst customer service ever. I was never told it would cost me 7.99 to return an item. If I had of known that then I would of kept the item. I didn't want to use my credit on shipping it back to your company. I am very disappointed in this experience and will not recommend your company to anyone. I should have received my credit back due to not being notified of your plans. Worst experience. Then when I asked to talk to a manager I was told I couldn't. Not acceptable.”
“First order, they kept deducting money from my account . I used Pay-Pal and I was refunded most of the money. I received my order which was a box of plastic straws that I didnt order for $35.00. Its a SCAM company.”
“Temu sent me something I didn't order, and are making me wait 72 hours for their mistake, to allow me a refund or a return of the unwanted unordered item bad customer service.”
“They took out money from my account and are not refunding money ,they set up a account and took my money. Beware it will happen to you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“I have ordered 8 items on this website, and i got only 3 items. When i called in to find out, what’s wrong, i was offered a refund. No more orders from this scam site!”
“Bought little things often. All was fine until… ordered some clothes. Over $160.00. They didn’t fit and material was marginal to poor. So we packed it up in a big box and returned it. Long story short, temu said they never received it. Then they said they did but only one shirt was in there. Then again said they never received it. Had me send proof of return. I did, then proof of this and that. I did ALL. Then they had me resend again. I did. Time went by. Finally in the end after months they said denied, when I sent all information to them when they requested it. They were dishonest and ran me around in circles and denied it in the end…. To top off my loss, now they said I ordered something I didn’t and withdrew money from my account. I unlinked it but over $100 was stolen out of my account. Please beware of these people.
Date of experience: June 20, 2024”
“I ordered four items. Items were delivered but one important and most expensive of the items was not enclosed, and as such was not delivered. I contacted Temu and they denied issuing my refund for the undelivered item, claiming that the warehouse footage showed items were are enclosed. I sent a photo of what were in the package, they still denied and refused to refund my money. I am attaching photos as proof. Be careful with Temu! They don’t know anything about customer service. A very greedy company!”
“I have ordered from Temu every week nearly. I like to give an honest opinion. My last experience was horrific. My chair was never sent, never updated, refused a credit and refunded my money. Trusting them really hurt my business. Now I gotta wait who knows how long for money to return. I was told it was on the way, then it was lost in shipping but another one was on the way, and lastly “oh, that item was discontinued.”
“I placed two orders. One order was for a pair of silver shoes which ran too small. The second order was for two beaded evening bags. One bag had 2 large, noticable, rhinestones, missing. I kept both orders, but will never order again. I don't understand how to return the items.”
“AGAIN A TERRIBLE REVIEW. I needed a outfit for an event. Not only did this not be delivered on time, it was delayed for MORE THAN A WEEK. I literally still don't have it right now. I wanted to file for a refund and get my money back which by the way, said was free shipping but still had to pay another R90 for the "tax", they said I have to receive the damn package first. NOT ONLY DO I HAVE TO PAY TAX AGAIN TO RECEIVE THE PACKAGE FROM THE AIRPORT, I CANNOT GET A REFUND UNTIL I GET THE DAMN PACKAGE!!! LIKE WHAT?! First experiance is terrible. DO NOT RECCOMMEND!!!!!”
“My first order came in a timely manner free shipping I ordered form them again, order not so timely I placed 1 order they split the order shipped items separately and charged 2 different shipping costs I am done with temu they lost a customer. shame on them decieving there customers not a good way to run a business a good way to lose customers tho. Good bye for good temu.”
“Temu used to be great, but now you have to spend $50 for free shipping, there is no option to spend $20 example and pay your own shipping. Their site has free shipping plastered all over it, contacting customer support is useless over 1 hour trying to sort this, me telling them they can't tell us what we can spend. And there has to be a shipping option for the customer. Just to be told over and over to add more to my cart, l had $35 in there. They've lost me and I'll post it all over social media. I have attached 3 files showing l have free shipping,”
“I used to buy of Temu every week without failure. But now they have put their minimum spend to $40 and it sux. Havent bought anything for a while now as cant get to $40 and im not going to buy stuff to the amount if I dont need it. Also with their Farmland and Fishland, what a scam that is.. It all starts off good then slowly the amounts for feeding and watering get less and less. I, at 85% and it only goes up by .02 and dice rolls start at 4 watering to get a roll and now its 10 waterings...its absolute a scam to make people get points by buying more stuff...”
“My order was to have arrived on June 19th, but was just shipped on June 19th. I’m concerned this is not a legitimate company. Wasn’t as large financially as others, who didn’t received order, but a flag for those who try. They”
