“They took my money and sent the wrong items saying what I ordered was out of stock. On Chat you cannot get anyone to understand they just keep putting a photo of the parcel 9n my door step.”
“Many times I added but J&T express courier past 1 month sending Whatsapp they're coming then one more msg sorry this time we fail to deliver, temu chosen wrong courier service. Need improvement”
“they keep reminding me about $90 credit but i can never find it? so I thought I would try to order and I was billed $47 worth of stuff. I had to find the cancel order in my email. definitely closing Temu acct.”
“I ordered a desk, one hour later I realized I had the wrong address. So I did a change of address request. The order hadn't been shipped yet. But the request was denied. Customer service was unable to help at all! I am having FedEx return to sender.”
“Well, they said 3 items free then make you buy stuff off their site. Then the “fake free” stuff you chose never shows up. Basically false advertising and the quality of stuff you buy, is basically worth the price, throw it in the garbage because it doesn’t last long.”
“Absolutely horrible products and the cost to return is greatly more than the cheap products that where received broken. They are stealing money by sending inadequate products and charges excessive return prices.”
“it is so bad that my gift that my dad ordered for me like 3 weeks ago still didn't come and it says 7 to 10 bigness days and it was suppose to come on the 17 before my birthday and it never came temu is a scam and no one should by anything off of it again I want my gift”
“I am attempting to receive a refund that Temu told me had been made awhile ago. Now I'm looking at all the bad reviews. Also, I also purchased a product several months ago; the very next day that same product had tripled in price. I was told by a friend that temu is starting out with low prices to crowd out the competition; then they will raise the prices. Do we need another monopoly company? I think not.”
“I very misleading platform needs to be banned in the USA…ASAP!
I was charged $63 for this !!! I have spent money with Temu and I have received broken pieces of devices I purchased.. AMERICA STOP THIS COMPANY BEFORE THEY DESTROY US!!!”
“Temu offer me 3 free item and sent me only one. And made me spent over $75. 00 in fact you buy items at regular price and quality it’s not good please never ever buy in TEMU”
“It's a bunch of thieves the price was for three items they only send me one I send it back to get my money back they say it wasn't in the package of course they're wearing three in the package that I sent back now they're not going to give me the money back be aware that they are lying liars a bunch of thieves so sent you garbage and one stand behind it don't buy from them”
“This is the worst site ever. I would never order from this site again. They are a scam and unwilling to help out the customer. Order was free at checkout and then all of a sudden a charge on my credit card. What a joke. They could give me a 20 dollar credit to buy more on their site, but couldn't give me a credit to my card.”
“While the aesthetic allure of TEMU’s products may initially seem enticing, this superficial appeal is overshadowed by a far more concerning issue: the manifestly inadequate and disingenuous customer service provided by the company. My experience with TEMU has revealed a pattern of deceitful responses from support staff, whose actions betray a blatant disregard for the customer’s concerns—particularly regarding their repeated and ongoing failures in the realm of delivery.
The crux of my dissatisfaction lies with the fact that TEMU continues to employ the services of iMile and UDEL, two courier companies that have proven themselves to be wholly unreliable. On numerous occasions, goods have failed to arrive at their intended destination, despite being fully paid for and despite my explicit instructions. What is especially perplexing is that, after insisting that TEMU switch to a more reputable delivery service, such as Australia Post, I receive my goods exactly as per my instructions. Yet, inexplicably, deliveries managed by iMile and UDEL remain undelivered and untraceable.
It is deeply troubling that TEMU has repeatedly ignored these very clear patterns. Despite my insistence that they cease using these disreputable couriers for my deliveries, they persist in employing iMile and UDEL—companies whose failures are not merely anecdotal but systemic. These couriers have consistently failed to comply with basic delivery protocols, and TEMU’s refusal to take action or even acknowledge the problem is a gross dereliction of duty.
Adding insult to injury, the responses I have received from TEMU’s support staff have been nothing short of evasive and misleading. They have failed to provide legitimate proof of delivery—such as photographic evidence or a signature—and have instead issued hollow assurances that “investigations” have been conducted, with no tangible results. This lack of transparency and accountability is deeply disconcerting and reflects poorly on TEMU’s commitment to customer satisfaction.
It is therefore with profound disappointment that I must conclude TEMU cannot be trusted. A company that fails to ensure the proper and timely delivery of its goods, that continues to engage with untrustworthy courier services, and that dismisses its customers’ concerns with deceptive responses, is not one that I can, in good conscience, recommend. Until TEMU takes substantial steps to address these issues, they will remain, in my estimation, a company unworthy of the trust of discerning consumers.
TEMU, in its current state, is unworthy of the trust of discerning consumers, and this must serve as a cautionary tale for those considering patronizing their services.”
“I wish I could give a lower rating. Do not waste your time and money on this company.
It is a scam!
They will take your money and you will be lucky if you get what you ordered.”
