“I accidentally ordered 2 of the same product. I sent one back and never received the 2nd one. I texted with their customer service over and over, always getting the same result. I was promised temu credit, which was fine, but I never received it.
Their customer service never reads the prior notes, so you have to repeat it over and over AND OVER again. After placing several orders with them, I'm not going to anymore. At least with Amazon, yes you pay more, but they stand by their refund policy. Temu is a terrible com0any to deal with.”
“Customer service is worst than expected. Package show delivered but did not find any package when you message them. They just keeping saying it's delivered cannot do anything”
“I recently had a concerning experience with the Temu app. Initially attracted by the affordable prices and variety of products, I decided to give it a try. However, my experience quickly turned negative.
Firstly, I noticed that the prices of items changed at the time of payment, which felt deceptive. More alarmingly, after installing the Temu app, my banking apps started behaving unusually. They repeatedly asked for passwords, raising serious concerns about the security of my personal information. It seemed as though some information might have been shared through the Temu app, which is highly unsettling.
Given these issues, I would advise others to be cautious when using Temu, especially in Pakistan. Ensure that you monitor your banking apps closely and consider the potential risks before making any purchase”
“This company offers all kinds of coupons deals and discounts. When you click on to accept the offers, a new one pops up. When you go to click on that one the previous one disappears. That one often contains selecting free items. When the new ad comes up those free items go away. And you are left with them telling you it's discounted but in reality it's the same price as when you go to the website. They do nothing for you at customer service besides offer you a 5 cent credit. Do not waste your money on Temu. They also offer express shipping and that never happened for me.”
“I want to give them NO STARS, but you must choose one.
Temu is deceiving the consumer with their online ads. Ordered 3 items only received 1, and THEY WON’T REFUND or RESEND MISSING ITEMS, they said it was delivered , never shop Temu again. SOMEBODY SHOULD BLOCK THEIR WEBSITE”
“Temu is deceiving the consumer with their online ads. Ordered a whole trampoline, received only the net, first time ordered, never again. Somebody should block their website”
“Can't return there items because the labels they send are not even able to scan at any post office or ups store..I Am sick of losing money with this company..never again!!!”
“Against my better judgement I placed two orders. I received one and the other is nowhere to be found. Yet they stated there were going to issue a refund. I will NEVER order from this sh..ty company again.”
“Temu never refunded my cancelled order. It has been 2 months and no money came back. $453.00 is a lot and they kept it. I am never going to promote anything good about them.”
“If I can give it zero I would. They have this bs spinning wheel and confuses your purchases because they have you select "free" products. At the end I didn't receive all the items and got sold on two things I thought was free and what I wanted didn't come. Wasn't til after I noticed they sent an email with just two items meanwhile I was expecting about 6 items. I didn't care about the "free" items just that I didn't even get what I wanted to buy.”
“They have faulty delivery who will place your items elsewhere but your front door or mailbox. Entire package missing so called delivered to me I never received. Placed to someone else’s delivery box. Contacted customer service who claimed to reship or refund my money but never did. Which is messed up so I don’t have my products but they have my money”
