“Temu offer me 3 free item and sent me only one. And made me spent over $75. 00 in fact you buy items at regular price and quality it’s not good please never ever buy in TEMU”
“It's a bunch of thieves the price was for three items they only send me one I send it back to get my money back they say it wasn't in the package of course they're wearing three in the package that I sent back now they're not going to give me the money back be aware that they are lying liars a bunch of thieves so sent you garbage and one stand behind it don't buy from them”
“This is the worst site ever. I would never order from this site again. They are a scam and unwilling to help out the customer. Order was free at checkout and then all of a sudden a charge on my credit card. What a joke. They could give me a 20 dollar credit to buy more on their site, but couldn't give me a credit to my card.”
“While the aesthetic allure of TEMU’s products may initially seem enticing, this superficial appeal is overshadowed by a far more concerning issue: the manifestly inadequate and disingenuous customer service provided by the company. My experience with TEMU has revealed a pattern of deceitful responses from support staff, whose actions betray a blatant disregard for the customer’s concerns—particularly regarding their repeated and ongoing failures in the realm of delivery.
The crux of my dissatisfaction lies with the fact that TEMU continues to employ the services of iMile and UDEL, two courier companies that have proven themselves to be wholly unreliable. On numerous occasions, goods have failed to arrive at their intended destination, despite being fully paid for and despite my explicit instructions. What is especially perplexing is that, after insisting that TEMU switch to a more reputable delivery service, such as Australia Post, I receive my goods exactly as per my instructions. Yet, inexplicably, deliveries managed by iMile and UDEL remain undelivered and untraceable.
It is deeply troubling that TEMU has repeatedly ignored these very clear patterns. Despite my insistence that they cease using these disreputable couriers for my deliveries, they persist in employing iMile and UDEL—companies whose failures are not merely anecdotal but systemic. These couriers have consistently failed to comply with basic delivery protocols, and TEMU’s refusal to take action or even acknowledge the problem is a gross dereliction of duty.
Adding insult to injury, the responses I have received from TEMU’s support staff have been nothing short of evasive and misleading. They have failed to provide legitimate proof of delivery—such as photographic evidence or a signature—and have instead issued hollow assurances that “investigations” have been conducted, with no tangible results. This lack of transparency and accountability is deeply disconcerting and reflects poorly on TEMU’s commitment to customer satisfaction.
It is therefore with profound disappointment that I must conclude TEMU cannot be trusted. A company that fails to ensure the proper and timely delivery of its goods, that continues to engage with untrustworthy courier services, and that dismisses its customers’ concerns with deceptive responses, is not one that I can, in good conscience, recommend. Until TEMU takes substantial steps to address these issues, they will remain, in my estimation, a company unworthy of the trust of discerning consumers.
TEMU, in its current state, is unworthy of the trust of discerning consumers, and this must serve as a cautionary tale for those considering patronizing their services.”
“I wish I could give a lower rating. Do not waste your time and money on this company.
It is a scam!
They will take your money and you will be lucky if you get what you ordered.”
“order expensive coffee table. never showed up. no refund. they have stalled, passed the buck, and done everything to avoid refunding our money. BEWARE. these people have HORRIBLE customer service, so if you have a problem, you can kiss your money good-bye. I don't believe they are scamming people; I just think they are confused, misguided and mismanaged. I don't think we will ever see refund. We are trying to replace furniture we lost in the hurricane on a limited budget; and that is the only reason we looked at Temu. Very sad.”
“TERRIBLE! THIS SUCKS. MAKE A GOOD WEBSITE. BTW TEMU IS TRASH AND JUST TO BE CLEAR IF YOU DONT HAVE A JOB THIS AINT DOING ANYTHING.
EVERYONE SEEING THIS COMMENT WE HAVE THE POWER DO DESTROY THIS WEBSITE
LIKE IF YOU AGREE!!!!”
“Why isn’t there a zero star
This company is the biggest scam since Obama….
It literally takes them a month (30 days) to send you the items you purchased… I will never buy merchandise from them again
Close them down
Canceled them
We have the power
A travel bag that I could have gotten from Amazon in 3 days takes a month from this company
My my my”
“The client is fully responsible for any package lost. I get nothing from the delivery company with no contact, no evidence to drop it and don't follow the instructions. Driver submission in the system “drop at the mailroom but this building has no mailroom and only a small mailbox for just the letters. THEY’RE NOT REFUNDED BUT SAID THEY ALREADY INVESTIGATED, WHERE AND HOW DID YOU INVESTIGATE????”
“The package was stolen and I have not received any refund. Everyone is just very sorry. Know if something goes wrong with the product or package. The client is fully responsible!”
