“The worst experience. My packages are over 2 weeks late and they will only give me credit instead of refunding my original payment method. 7 people, 3 emails and countless broken promises they fight me on returning my money. Calling the BBB in the morning”
“I placed an order, and paid for the product, taxes, and shipping. It went to the local post office, where I had to pay shipping. This was slightly more than the total cost that I had already paid!”
“I MADE A PURCHASE AND WAS GIVEN 3 DIFFERENT DELIVERY DAYS. THE LAST DATE WAS TODAY 12/19 BY 9PM, IT IS NOW 11:05 PM. STILL NO PACKAGE. I ASKED FOR A FULL REFUND, I WAS DENIED, BUT OFFERED $5 BECAUSE IT WASN'T HERE TODAY. THIS COMPANY IS A FRAUD FROM THE COUPONS TO THE PRICES AND THE QUALITY OF THEIR ITEMS. I NOW HAVE TO GO OUT ND BUY CHRISTMAS ALL OVER AGAIN.”
“Dont fall for the prices. The delivery companies they use are also cheap and lousy.
They just leave the package in a public place without telling you they delivered it and slimeballs just help themselves. Temus site say “package delivered” but if I dont check my email every five minutes the package can be out in the open for a couple of hours or more.”
“Horrible company. I ordered furniture and the screws were too small and too short to secure the bottom. Now it's flimsy and probably won't last. Temu said they would refund my credit card as the supplier was not correcting the problem. Then they sent another email saying they would not refund my credit card and that the earlier email was a mistake. Now I am supposed to package and ship the furniture back because of 4 missing screws. I am a 70-year-old senior and there is no way I am dragging a huge heavy box to UPS. Rip off company! They should have zero stars! Shameful.”
“They say you get free gifts if you invite a friend went through picked my gift and invited
a friend and they were like oh no we have to invite more people”
“If you need to order something for an event just order them atleast 3 months in advance. Yhe delivery is so slow with not even tracking. You never know when will your items delivered. Never look into their expected delivery dates !!!!”
“Still waiting for two items I ordered. Never again, I have been bombarded with emails and phoney offers. My orders are late so they offered me 5 cents credit. Really? They also send emails supposedly updating your order that are really just more ads.
If I ever receive my order, I'm marking all Temu email as spam.”
“Temu does not do what they say they will. You end up paying for so called free gifts. I've ended up paying for my so called free gifts. They sent things I didn't order and they still owe me free items I'll never get.”
“Temu is becoming worse and worse. The actual shopping experience is a nightmare with pop up, spin to play games, and coupons offers and none of the aforementioned ever gets discounted. Once you place an order your entire phone, and email account,, and SMS will be BOMBARDED with dozens of pop ups daily, spam, emails, and they've even infiltrated my Facebook feed. Your phone will be like a casino game with content spinning, flashing, pop up and bogus emails. You may as well delete your online account, change your identity and leave the country to get away from this blood sucking, dishonest, wildly aggressive excuse of a company. Yes, you van get some item for cheap but it takes a ton of time and hassle and is 100% not worth it.”
“I don't know why Temu is using J&T express delivery. It's very late, they are very rude and not polite. They don't answer the phone. They insult. They don't want to deliver the parcel on time. They are the worst. Even though they have bad reviews but still Temu is using that courrier. Either change it or modify it. Very bad experience. Unsatisfied at all. All the time my order is delayed by more than 4 or 5 days after the courrier took my parcel it is so sad”
“I have purchased from Temu several times and not once have I had bad experience till now ,no updates on tracking and shipping has slowed to a crawl ! Their automated responses are pathetic and an insult to customer service to which is lacking with them ! They definitely lost a loyal customer for sure !”
“very disgusting bad item I received. you guys are fakes and I'm disappointed by what I got. the lights are super small, they needed batteries and they don't even work! you scumbags literally scammed me. they are so tiny and useless and a literal waste of my money. on top of them being a scam, you jerks had the audacity to charge me for shipping when on the website you said free shipping. you guys are a scam and never buy from temu again. I'm going to leave a horrible review on every single platform to let the world know of ur evil horrendous actions. how dare you guys waste my precious money for some fake lights D:”
“Wanted to buy some $100 worth of items. All I can say is every item was NOT a true representation of what I ordered. They were cheap, flimsy, ordered bowls with lids, and some of the lids came broken. Everything was smaller and flier than what it appeared in the photos. Deleted my account and will never order from them again.”
“I don't know that my items have even been tried to be shipped or if the site even updates tracking ,it shouldn't take a week to even start shipping but want to separate your orders to expedite shipping and then want to charge so much for the shipping which is free if you wait weeks for items to ship”
