“I purchased two items from this TEMU app and they charged me twice. The keep saying it is the banks issue for the refund but it's not the bank. The bank didn't take my money TEMU did and will not give me my money back....Their customer service is automated and is really bad.”
“I brought this grinch baby for my grandchildren as their drunk mother left me to watch over them for christmas. i thought that everything was normal until this ugly baby came to life and attacked my kids. after terrorizing us it ate up all of our wonderful, thoroughly prepared christmas dinner. after this, it started eating all of the glass around the house and loudly screaming. we were only able to get rid of it after it fell asleep. we are scathed and forever traumatized. do not purchase this.”
“I ordered this shiesty mask to keep myself hidden from the opps. Not only did they recognize me THEY JUMPED ME. I had my son with me as well. He also had a shiesty mask on and the opps THREW HIM IN A DUMPSTER. This mask doesn't do a good job at keeping me discrete while the opps are around. I WANT A REFUND AND A BETTER MASK FOR ME AND MY SON!!!!!!!!”
“Constantly sending me promotions for free things and then I need you to do something first and then when you do that they need to do something else and then something else and then something else and then something else they never gave you anything free this time I logged on knowing that, but I wanted to find something cheap Said they made me spin a wheel 35 times to give me a $200 coupon which I know is no good so I didn’t even get to the 36th spin I gave up. I just close the side and decided I’ll look somewhere else for it. Ask once or twice for God sakes. Don’t ask constantly and give you no other option.”
“It's very expensive and poor quality, they always cheat you with the offers and the things you really want they say they don't have in stock anymore and they bombard you with all kinds of cheap stuff”
“I made a purchase in one of Temu credit back events, my account at Temu shows my ClaimCredit is $11.10, which need to claim every day for 7 days, and I did, but by 2nd day, the claim screen disappeared, so I was unable to claim this credit.
I contact Temu the day when ClaimCredit screen disappeared, the agents at Temu gave me some useless suggestions to access the ClaimCredit, did NOT work. Then they waited until my 7 days of claim credit expired, then tells me "your claim credit" is Not available due to claim credit time expired.
This happened to me twice. Others on google have expressed same issue.
Temu's lack response to their promise on these events, makes you wonder if these events are even REAL.
There may be a bug in their system for these events, but Temu agents do NOT solve problems, just give you textbook answers and wait until time expires.
I used to buy them every week. I will NOT buy them again due to horrible service and NOT trust company”
“This company is horrible!!! I have ordered many things from them and I have not received many things from them. Quality is extremely low and no customer service whatsoever! They get a zero rating from me. Don’t get taken like I did! Save your money and go to Amazon! Temu sucks!!!”
“The size shown on Temu online site that I purchased is not the size and type that I received. You see item big on the site and when you received it, it's like a baby toy. Beware.....”
“Continuously being robbed of free items which should be posted after orders. I have spending 100’s on this sight to get nothing. I have raised several issues and all they say is we will give you a 20% discount which is not good enough. Stay away from this fake sight.”
“They sent me used stuff. Nothing was new. This place took me for only $125.00. I feel lucky. Don’t order here. I should have looked at the reviews. Now I see they are rated at 1.5, I know why. Don’t Do it! You will regret the purchase and hate their return message.”
“No puedo calificar con un 0, pero si pudiera, lo haría.
Vi una promoción en YouTube que me pareció un buen precio, así que hice clic y compré. Sin embargo, nunca recibí mi recibo, pero sí el cobro. Estuve en contacto con el servicio al cliente durante más de un mes, y cada vez que les explicaba la situación, me pedían que repitiera lo que ya les había dicho. No leen los mensajes ni se esfuerzan en resolver el problema. Las respuestas que me daban eran siempre copias de mensajes automáticos, sin ningún tipo de solución real. Al final, nunca recuperé mi dinero.
Un servicio al cliente terrible y una experiencia muy frustrante. No recomiendo para nada esta tienda.”
“I ordered $21.46 worth of merchandise on Oct. 9. The money was deducted on Oct. 9. Been a month and 10 days! My merchandise has not arrived, but they've taken my money. Temu says my pkg. is in transit, but UPS says they haven't received the pkg. yet under that tracking number. Temu was rude when I asked about my order. Seemed like they were talking down to me, sending messages like, "Please be patient, it is being sent." But my tracking # tracked through UPS says they haven't received the package yet. I sensed fraud, so I submitted a case to Paypal. Now Temu is threatening it will take longer to get my money back since I created a case. Then, Temu asked me to remove the case, wait til I receive my items to do a refund, then send the items back to them for a refund. I REALLY DON'T WANT A REFUND! I WANT MY ITEMS I ORDERED A MONTH & 10 DAYS AGO!!! I was just requesting a refund because I didn't receive the items! I wrote them a message back saying, "When/ or if I get my items, I'll remove/close the case!" Paypal says you cannot reopen a case once you've closed it! Yeah, so Temu was being sneaky, trying to get me to close the case! Nov. 26, Paypal will make a decision on the case....and I will be closing my Temu acct....all for an order of $21.46.”
“I have ordered over $300 worth of stuff. All the stuff is really cheap, and breaks or tears very easy.
Zippers break easy, items very cheap quality, it is like shopping at the dollar store, but cheaper.”
“I canceled an order on Nov 15, 2024, 5 minutes after I mistakenly ordered wrong thing. Didn't receive a confirmation of cancelling so I canceled it again the next day. On Nov. 18 I received notice it was in transit. Called customer service - they said nothing they can do. Return it. They say I have 2 months before $ will be taken off credit card. Considering the poor customer service will I see my refundof over $800?”
