“Your return policy absolutely sucks. People I know have had accounts hacked and when notifying Temu all you say is. We checked and there is nothing wrong. Someone in Hong Kong orders fraudulently for someone in the Midwest and you won't stop the orders or except the return. I am telling everyone I know that you have no security”
“I spent $50.00 plus and never got my products. They have issued
$7.00 and $10.00 into my account to have them take it back. I will not buy from Temu again 1st time buyer, never again, they don’t deliver or credit amount back. BAD company to try to buy from.
Don’t ever try buying from them.”
“would buy more but that stupid spin to get percentage off is just a waste of time and takes time to see a product if you just let me see the special i will be deleting app just tired of going through that rubbish to start with”
“Placed order for a total of 8 items. Paid PayPal.
Order showing on my account but never received
Contacted Temu Support via their website to chase/progress order
Spent almost 2 hours exchanging messages during which they just kept repeating the PayPal payment failed and order was therefore not completed, no order on my account etc
Checked PayPal account and payments were successful, sent screenshots of orders on my Temu account, proof of shipping address, card details, screenshots of PayPal payment, bank statement etc proving PayPal payment was successful/completed
Despite the Chat being upscaled to Supervisors etc they just kept repeating payment failed and there was no order
They are simply impossible to deal with
Raised claim through PayPal
Forget Temu, order with Amazon 😩”
“Do not buy any large items from this company! If it comes damaged they expect you to pay to ship it back. They give you first time reimbursement for store credit for the shipping. My 1st box which is 129lbs will cost a lot to ship back...and second box has not even arrived yet for this item! I do not want store credit! I want a new one shipped out and they pay to return what is JUNK to me.”
“Temu has some good products. However my problem with them is the Deception in saying you have Won $50 with your order ... Without telling you, you'll have to spend OVER $500 More to get the $50!!! After you have paid for your original order you get these messages:
Ex: Get $10 off$135
Get $5. off $40
Get $10 off $135 and on and on.”
“I’ve had lots of items off Temu. They always arrive fairly quickly, I am happy with that but I have ordered three coats off them recently XXL 44 chest. One was 45 one was 50 and one was 48 so I have returned the two large ones the sleeves were far too long also. Returning stuff isn’t straightforward either but it won’t stop me using Temu, I just won’t order another coat”
“WARNING! DO NOT ORDER FROM TEMU!!!
I have ordered at least 10 items from them, mostly Furniture since July 13. Most of the items went to the wrong city or it was false advertising. I can only view my account for orders made from July 22 through July 25.
I am having to file fraud complaints and disputes with my bank so they can help resolve.
I have spent no less than 16 hours on chat and phone calls. It is not worth it.
Please share this post with all of your friends and public. I do not want anybody else to make the same costly mistake that I did. ”
“Ordered twice and when the order arrived it was a load of rubbish. Poor quality and certainly not worth the money. I ended up getting my money back. I wouldn’t buy off Temu again”
“Good Day,
I am writing to formally lodge a complaint regarding my recent experience with your service. I placed an order totaling over R300, though I do not recall the exact amount. Like any customer, I was eagerly anticipating the arrival of my items. However, I did not receive them.
Instead, I received messages from Buffalo International Logistics requesting payment for import taxes. Unfortunately, I was unable to pay the taxes at that time. Despite being informed that I had 45 days to make the payment, my parcel was destroyed well before the 45-day period had elapsed. All the messages indicated that the parcel would be returned to the sender, not destroyed.
To add to my frustration, there is no contract number to call for assistance. The only contact provided is a WhatsApp number, which offers only three options and connects to an AI rather than an actual person. This lack of human support is highly disappointing.
I am extremely dissatisfied with the service I have received and seek a resolution to this matter. I request that you look into this issue and provide a satisfactory solution.
I received the first message from Buffalo International Logistics to say they have my parcel and requested payment for import taxes on 19 June 2024 and it was discarded on 17 July 2024. This is not even 30 days.
Thank you for your attention to this matter.
Sincerely,
P Pillay
Order Number, BUFZA6060816815YQ”
“I am so DISAPPOINTED with Temu. After leaving so many glowing reviews and l I can believe I have to give 1 star. I had a package go missing/ never received it. There is no Pic of where or if the package was left. I contacted Temu CS and was told "sorry it was delivered and there's nothing we can do". I was stunned. Over $100 package goes missing and sorry but we can't do anything. No refund, no reissue the package. That's NOT ok. I tried contacting another CS rep. Thinking this can't be right but again I was told sorry but nothing we can do. Temu this is NOT ok. I have ordered soooo many orders and have only ever had an issue once when the package was left at the front door. Which is 4-5 feet from the sidewalk on a very busy road. I should say my address specifically has backdoor in the address with special instructions of leave at backdoor.
Needless to say I am done ordering from Temu and will be returning the next couple hundred dollars in orders.”
“The shipping bag ripped in transit and one of the items went missing. They won't refund. I lodged a PayPal dispute and they said I needed a police report. The refund I was asking for was $2.78. Never shopping there again.”
“Temu is deceptive, they constantly send promotional offers that displays original discounted prices. They have offered me monetary amounts toward purchases that's does'nt reduced.”
“I had those tennis shoes for free and three other idem, after I was ready to paid, they want me to spend $70, who was okay, kind of. But once I was ready to paid, they increased amount to$100, like really?!?!, it was a game, when I went back to check why I can get my stuff for $70, my items was at regular price, not cool
Everytime there’s free stuff they go and trick you with more to buy, and once you ready to paid they get you to spend more and more, I love temu, but I don’t like how they keep changing the rewards and gift. Is a game”
“Saw a picture on Temu showing a pair if mirror gold shoes which was just what i wanted. When they arrived they certainly was Not mirror shine, just a normal pair of the usual metallic type and not representative if the picture on their site, also far too big and no way could you keep the ankle strap on these slingbacks from slipping down
Totally useless, wont be buying off them ever, ever again, complete con.”
“Temu is a terrible company!!
I have been called a liar 4 times in the last chat with customer service!!
I returned their terrible goods, but they have refused to credit my account or bank with the money which was over 90 euros !!!
They say they have not received the goods !!!
I would urge you not to use this company!!!”
