“They delivered my packages to another address and when I complained they sent me a picture of a package in the dark. No proof it was my packages
Instead of using USPS they used some cheap Asian courier company I’ve never heard of. I will never buy from them again”
“They left my parcel outside a communal door leading to the carpark. Highly unlikely I'll be using temu while the let cowboys deliver.
I even have the picture he took thinking it was 'in a safe place'”
“Have used Temu for appx 6months. Very happy so far with the quality, style of the garments bought and the time taken from placing orders to delivery. I have not need to return anything so have no experience of that. Would recommend Temu.”
“Back in April starting after the 16th of April I was charged 5 times for items I did not order. I took them all to UPS to ship back and I have not received my refunds for unauthorized charges. I have disputed this. Fraudulent.
Kimberly M”
“I received my products a few days ago and everything I ordered was there and I am happy with the quality of the products. (I didn't realize I had to pay import tax for the products that's why I grew frustrated with the delivery time but it wasn't Temu's fault)
I would definitely buy from Temu again.
0nce I payed the import tax then the products arrived in a few days.”
“I am not shopping anymore with you all you keep putting my wrong address on items! I don’t end up getting my items or the items sent late! Its irritating”
“Temu is a big dumpster. When you want to find something specific, it gives you so many options that you can scroll until you pass out. And you are so stressed that if for example your internet stops, you will never be able again to restore your progress on your searching. Temu is exhausting.”
“I keep getting messages that I have free gifts never received. All that’s done is charges for items I pay for. When I first started didn’t have this problem. Now it’s all I get no free products. I’m going to block the site. This is a ripoff.”
“Temu had me spin a wheel and pick out free items to entice me to buy my honey extractor. Then all they sent was the honey extractor. What a hoax. I’ll never order from them again”
“Poor customer service. Items they claim are shipped are not. The items lately since it's been now local are even more do cheep with a higher price tag. I have credit with them and it's been a nightmare to get my things that are ordered. Once I ask for things not to ship because they do not send them all of a sudden they create a shipment but they do not ship it. I ask the customer service representative but they will not give me a clear answer. I'm done with temu and glad I got out of this mess with them not owing me much money. It's not worth the hastle.”
“Now that they are charging ridiculous shipping prices and taxes I am no longer interested. I will stick to Shein! Same two items on Shein cost me $36 on Temu after shipping and tax was $47.”
“They will not give your money back when you return things by saying “items are missing”. And then they open a ticket and keep sending same msgs to wait for 2-3 days again and again without actually doing anything.
Then i called after 30 days and then they opened another ticket and still nothing. Horrible looting ….”
“Their shipping charges are now BS no thank you. I have spent so much money with them but when the shipping is half the amount of an item I might as well get it elsewhere.”
“I have tried numerous times to speak to a live person with no answer. You are charging shipping fees on all orders now and when I canceled immediately I did not receive the correct credit amount.”
“im gonna stop ordering in temu, coz, they start to charged for shipping now, every item have $2.99 shipping, even the free stuff, omg, its free but wow, $2.99 shipping, thats crazy, its like u bought it and they're like wish.com now, shipping is not free anymore, will stop ordering and they getting expensive now too”
