“I've been shopping with Temu now for more than a year, I never had a problem! If I didn't receive something, or the goods was damaged or didn't work, they refunded it immediately ! That kind of things happen, but they were always taking care of the problem, like I said in a few seconds! And I already bought hundreds of things with Temu, and I'm really happy with their quality and service! Me and my wife are very satisfied with Temu !”
“I am sad to say no more Temu because of traffics adding import charge for each item. That’s crazy you need pay $3 dollars for each article of different sellers , I prefer to buy from a store that charges for delivery 5 dollars . Also the prices have increas a lot . Thanks for everything.”
“I was to get some items for a penny and I had to make another purchase. After I made the purchase Temu didn't add the items that I was supposed to get also. I'm very DISAPPOINTED because I spend a LOT of money with this company. So if you see something that you can get for a penny BEWARE”
“there is zero customer service if you have an inquiry. The merch is cheat and sized very small. It doesn't always look as pictured. If you have an inquiry you will get the same, revolving, feedback from an AI generated program and no real answers. With the additional shipping costs from the Local warehouse selections (which is most everything now) you may as well go to Amazon and get your stuff in days, not WEEKS.”
“Absolutely excellent customer service every time. Frankly, way better than Anazon. An example of this outstanding customer service happened today. I was talking to Francis in CS about an issue with a return. I misunderstood the issue and I got upset, I was not nice to her. Francis was so.patuent , she continued to help me and resolved the return issue. She accepted my apology gracefully. Temu has almost same products as Amazon,but for less than third of the price. They have a huge variety of good products at great prices. Their return policy is easy and straightforward.
In sum, I hink Temu has exceptional customer service, a great variety of products, an easy return policy and excellent prices!”
“The quality of the products have went down. Lately items I order is damaged. The material that I could of just save money on and get it from Walmart. When items aren't as good as you pay for. I donate. I could of really had a garage sale. Disappointed. Also when you purchase items for 1 cent and have to still purchase something else for 35.00 you only get one of them items. Not all three plus your additional purchase.”
“recently participated in a promotion where I selected three items for $0.01 each, with the condition of making a $35 purchase. After completing my order, I noticed that my final receipt and cart only included the items I purchased for the $35 requirement, but not the three promotional items.
I am concerned because the promotional items I selected seem to be missing from my order, which feels misleading and unfair. Could you please clarify what happened and how this situation will be resolved?”
“I hate polyester materials. Most of their socks and clothings are made of polyester, and if you check the price, more expensive than local stores. I feel its not worth the money. So I have really find something worth buying.”
“Temu stuff are made so cheap I was not happy with my sandals I bought nor was I happy with the dress coat I bought . I’m hoping I can send those items back decided I won’t buy no more shoes or cloths from them”
“They have changed to almost exclusive “from local seller” which charges $2.99 per item ordered. No free shipping anymore like they still say. Not true. Done with Temu!!”
“I’m sick of their bait and tactics. Constantly saying one price to check out then bam not included, then ohh, you need to spend another 12.49 to buy a 1.75 item. I never know what I’m getting. Sizes I expect are always smaller than what I chose. This is a constant. I stop shopping for 3 months at a time, just to avoid the confusion of their ordering service.”
“Sad news for Temu. They have lost my business. Shipping not free anymore and costs more then the products. Forced to spend 20.00 and shipping is 34.00. Ridiculous.”
“I ordered quite a few items from Temu, and was very disapointed. I ordered a set of egyptian coton sheets and I received Microfibers sheets instead! Not every thing has been a scam, but you need to be lucky.”
