“I received items I did not order, they don't even show in my orders. 2 rings and tree ornaments, I did not order. Hope I'm not being charged for these. Never had a problem before now.”
“Temu operates as if it assumes every buyer is gullible or uninformed. Its marketing relies heavily on flashy gimmicks and exaggerated discounts designed to lure customers into buying products that are often little more than junk. The overall quality of the items sold is frequently substandard, and the platform is rife with misleading product images that have clearly been digitally enhanced or manipulated. Many listings grossly misrepresent the actual appearance, function, and durability of the goods. This kind of deceptive practice isn’t just disappointing — it’s downright infuriating. Temu’s approach feels less like commerce and more like a digital bait-and-switch. It’s a deeply frustrating experience for anyone who values honesty, transparency, and quality.”
“It’s getting more expensive than Amazon. I found the exact same product on Amazon for $10 cheaper. Also, most products are now marked as shipped locally which means paying $3 shipping fee unless you buy $30 worth products from the same seller. Multiple sellers- multiple shipping fees.
Its getting to a point where it feels like cheating”
“Was so disappointed with my first order I sent for shoes and they were wrong size so tiny for children
Have refund so tried again
Hope they will be ok”
“Temu used to be a good deal for the money spent. NOT that way now! Say it however you want to. Temu used to be “ no middle man”. Products came straight to your mailbox from china. 1/3 of the price here in the USA. Not the case now! Everything mostly is “local” . Added shipping cost and the prices went up also. So called local companies get the savings now that you used to get. The product still comes from China but is marketed through “local”. The middle man came back into play. It was good while it lasted.”
“My first order was a bed frame.The bed frame was delivered and stolen off.My porch, I clearly have a note stating.Do not leave packages unless I sign.They're refusing to give me my money back”
“I ordered a fire pit from Temu, after ordering the fire pit, Temu said notices saying that it was on its way. After 3 weeks I got a notice that fire pit was discontinued. They have never refunded me my money. I have wrote their customer service and kept getting the run around.”
“I ordered some items: some were missing from the package that I received and some others were identical, although I paid for 2 different ones. I will never order from Temu again!”
“Temu lies about promotions and deals, to get you to buy items at regular price and they never send the deal items…. Only the items you paid in full for…. The second time temu has tricked me like this, won’t be a third time”
“I used to order from tibu , but ever since they Started charging shipping.
And started going with other merchants They Started ripping people off with their shipping.
And their customer service sucks. I will never order from them again.
Buyer, beware.”
“Disappointed with Customer Support and Return Policy
I ordered several items from Temu, and one arrived damaged. While I reported the issue and initiated a return right away, I was told the refund would only be processed after the company inspects the item. Unfortunately, the support team said there’s nothing they can do in the meantime. As a customer, it’s frustrating to have my money tied up due to something that wasn’t my fault. I expected a smoother resolution process.”
“This has been one of the worst online shopping experiences of my life. I received a product from Temu that had missing parts, no product name, and it doesn’t even function properly. I reached out to customer service and explained everything clearly, multiple times.
But every time, I get the same robotic response like they’re reading from a script. It’s like talking to a wall. No one takes responsibility. No professionalism. No ethics. Just the same copy-paste replies over and over again.
Then I called UPS with the tracking number, and they told me I have to pay for the return shipping if they come to pick it up. Why should I pay for your mistake, Temu? You shipped me a broken, incomplete item!
This company is a complete scam. They lie, delay, and hope you give up. Super untrustworthy. Super unprofessional. Super liars.
Don’t waste your money or your time. Never buying from Temu again.”
“I have placed ordered and paid. They have canceled the order and said my money will be refunded. However; i haven't seen my money and couldn't get help to reach them. They don't have a customer service in Canada. Be careful from this site.”
“This review is about Temu & Every postal customer services.
When I had to return two items one that was faulty and the other was the right item but wrong size
I found Temu easy procedure for returns and refunds was the best I have ever come across and I have dealt with a lot of company were I had to make the arrangement to get the items back at a cost to me.
However with Temu rapped response and Every postal shop's all over the country I found out that I could return the items back within walking distance from where I lived for free, and the refund was back into my account every quickly.
With Temu and Every postal service there was no messing about GREAT SERVICE WELL DONE 10 OUT OF 10 thank you.”
“Temu came up on my phone and I proceeded to start ordering some items at that time. A spin wheel comes on and tells me. I just won a whole bunch of stuff. So I'm ordering, next thing You know, I'm charged for everything. I get upset. I call there and the woman tells me that I am enrolled in a game. And I have to meet all these guidelines day after day. I am a business owner and a grown man and had no intention to play games. The woman was friendly but was totally not helpful. I expressed my Feelings. It ends and no resolution. Now my items start coming three out of eight don't work Or weren't what they said they were. This is.
Such a terrible way to do business and unsuspecting.People just trying to buy something.Get taken for a ride.Be careful”
“I would have made it a zero stars if possible. Beware! They are showing incorrect amounts in your subtotal screen. Ex: item original price was $23.80, you get a 29% savings $16.76 plus it's now on clearance for $11.17, but it's
the $16.76 that is used in your total. Another item was $29.96, a 40% discount, now $11.78. But do the math, 40% makes it $17.96 NOT $11.78 which is the price they are showing you paying. I wonder just how much I've been ripped off by this. Customer service only tells you the prices they see are the ones that are the actual % off, not the price you see. Even after you send them a screen shot of their app!”
