“I have bought many interesting items from Temu…always wondering what they will be like. Overall they have been just as described, and have arrived within the time frame suggested. I only once had to send a pair of boots back, which was very easy and the cash was back in my account within a month. I have been very happy with them.”
“I accidentally ordered 2 of the same product. I sent one back and never received the 2nd one. I texted with their customer service over and over, always getting the same result. I was promised temu credit, which was fine, but I never received it.
Their customer service never reads the prior notes, so you have to repeat it over and over AND OVER again. After placing several orders with them, I'm not going to anymore. At least with Amazon, yes you pay more, but they stand by their refund policy. Temu is a terrible com0any to deal with.”
“I have purchased many craft, jewelery making supplies from Temu. The sellers I've purchased from also seem to have Amazon selling accounts. The prices through Temu are usually 1/3 to 1/2 lower than Amazon. Same brands, same items. The shipping has been fast. I usually receive items in 10 days. Temu by far has the best customer service. I've made over a hundred orders, only had three that had damage/defects. A simple chat, sent picture and was refunded within 5 minutes all times.”
“Customer service is worst than expected. Package show delivered but did not find any package when you message them. They just keeping saying it's delivered cannot do anything”
“I recently had a concerning experience with the Temu app. Initially attracted by the affordable prices and variety of products, I decided to give it a try. However, my experience quickly turned negative.
Firstly, I noticed that the prices of items changed at the time of payment, which felt deceptive. More alarmingly, after installing the Temu app, my banking apps started behaving unusually. They repeatedly asked for passwords, raising serious concerns about the security of my personal information. It seemed as though some information might have been shared through the Temu app, which is highly unsettling.
Given these issues, I would advise others to be cautious when using Temu, especially in Pakistan. Ensure that you monitor your banking apps closely and consider the potential risks before making any purchase”
“This company offers all kinds of coupons deals and discounts. When you click on to accept the offers, a new one pops up. When you go to click on that one the previous one disappears. That one often contains selecting free items. When the new ad comes up those free items go away. And you are left with them telling you it's discounted but in reality it's the same price as when you go to the website. They do nothing for you at customer service besides offer you a 5 cent credit. Do not waste your money on Temu. They also offer express shipping and that never happened for me.”
“Temu is a legit e-commerce website, the same as Amazon. It's NOT a scam. I have ordered things twice on Temu, and so far so good. No problems with refunds or missing items. The received products are of good quality and cost less compared to other e-commerce websites. Fast shipping as well—within a week. Will continue to buy from Temu, no doubt.”
“I want to give them NO STARS, but you must choose one.
Temu is deceiving the consumer with their online ads. Ordered 3 items only received 1, and THEY WON’T REFUND or RESEND MISSING ITEMS, they said it was delivered , never shop Temu again. SOMEBODY SHOULD BLOCK THEIR WEBSITE”
“Temu is deceiving the consumer with their online ads. Ordered a whole trampoline, received only the net, first time ordered, never again. Somebody should block their website”
“This is the first time I’ve ordered from this company and my order was received within 3 to 4 days and I have no complaints, there’s also a 15 day window for a price adjustment”
“Can't return there items because the labels they send are not even able to scan at any post office or ups store..I Am sick of losing money with this company..never again!!!”
“Against my better judgement I placed two orders. I received one and the other is nowhere to be found. Yet they stated there were going to issue a refund. I will NEVER order from this sh..ty company again.”
